Intermittent disconnects - CODA-4582U

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I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

They wont be here (landlord), they live a hour away in another city. Im in a hard place, and as the customer. I feel I have gone above and beyond the average customer in helping them tech this out. If anything over the years I have been the one to find the problems and point them in the right direction. Its starting to feel pointless. But yea, report back soon. 

 

P.S I have even been 'threatened' that if I keep calling to complain they will start charging me for tech visits..... So its my fault? lol

Resident Expert
Resident Expert
Posts: 5,877

Re: Intermittent disconnects - CODA-4582U

Ugh, does anyone have keys to the utility room?  Is this a large apartment complex?



I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

Nope, no keys. And all though the landlord has expressed to want to help. He cant take 2 hours of out his day, for a appointment that isnt even at a 'exact' time. I will talk to him and try to figure something out. And no, its a small apartment complex. 3 floors, 2 units a floor, 6 units all together

 

Yes its kinda BS, but its a reality and I have to deal with it.

Resident Expert
Resident Expert
Posts: 5,877

Re: Intermittent disconnects - CODA-4582U

Any chance of getting the keys for at least a temporary period?  Someone on site has to be able to let the techs into the utility room.  I suspect that if you're having issues, there is probably a good chance that other apartment dwellers are having the same problem.  

 

Interesting question at this point is whether or not Rogers simply picks up the bill for any MDU / CMTS work, or if the building owner is sent a bill for major replacement work, like component replacement?  



I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

No idea. And I know how apartments 'should' work. Ours doesn't, which is a different battle in itself. The word slumlord comes to mind. But once again, different problem. All I can do at this point is see what happens this visit, 2 hours and counting till tech arrives.

I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

WAN page after techs visit = 

 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-2.300738.983
2855000000256QAM-11.000333.957
3861000000256QAM-11.200433.957
4579000000256QAM-2.400538.983
5585000000256QAM-1.800638.983
6849000000256QAM-12.200233.063
7597000000256QAM-2.500838.983
8603000000256QAM-2.300938.983
9609000000256QAM-2.2001038.983
10615000000256QAM-2.2001138.983
11621000000256QAM-2.2001238.983
12633000000256QAM-2.4001338.983
13639000000256QAM-2.8001438.983
14645000000256QAM-2.7001538.983
15651000000256QAM-2.6001638.983
16657000000256QAM-2.6001738.605
17663000000256QAM-2.6001838.983
18669000000256QAM-2.6001938.983
19675000000256QAM-2.8002038.605
20681000000256QAM-2.9002138.983
21687000000256QAM-2.7002238.983
22693000000256QAM-2.4002340.366
23699000000256QAM-2.9002438.983
24705000000256QAM-3.7002538.983
25711000000256QAM-4.2002638.605
26717000000256QAM-4.3002738.605
27723000000256QAM-4.3002838.605
28825000000256QAM-8.9002935.780
29831000000256QAM-9.9003035.084
30837000000256QAM-9.5003135.084
31843000000256QAM-10.8003234.346
32303000000256QAM-0.700138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-1.400002
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM36.75056400000
238596000ATDMA - 64QAM40.75063200000
330596000ATDMA - 64QAM37.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

There are some 'oddity's' with Signal strength on a few channels which were not there before. I even said to the tech 'I thought -10 to +10 was best (0 being perfect)' but he swore the problem was signal to noise issues. He kept saying over and over 'theirs to much signal' something about TX and RX being messed. Either way, everything is working as expected, I will have to wait and see if I disconnect every few hours as it was doing before. In the end I care little for what my 'levels' are, just that it works. Il report back within a day or two on the issue. If I dont report back at all, problems solved, we shall see.

I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

After the techs visit 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-2.300738.605
2855000000256QAM-11.000333.834
3861000000256QAM-11.200433.957
4579000000256QAM-2.300538.983
5585000000256QAM-1.600638.983
6849000000256QAM-12.100233.063
7597000000256QAM-2.500838.605
8603000000256QAM-2.300938.605
9609000000256QAM-2.1001038.983
10615000000256QAM-2.2001138.605
11621000000256QAM-2.1001238.983
12633000000256QAM-2.4001338.983
13639000000256QAM-2.7001438.983
14645000000256QAM-2.7001538.605
15651000000256QAM-2.7001638.983
16657000000256QAM-2.7001738.983
17663000000256QAM-2.7001838.983
18669000000256QAM-2.6001938.983
19675000000256QAM-2.8002038.983
20681000000256QAM-2.9002138.983
21687000000256QAM-2.6002238.983
22693000000256QAM-2.4002340.366
23699000000256QAM-2.9002438.605
24705000000256QAM-3.7002538.983
25711000000256QAM-4.2002638.983
26717000000256QAM-4.3002738.605
27723000000256QAM-4.3002838.605
28825000000256QAM-8.9002935.595
29831000000256QAM-9.9003035.084
30837000000256QAM-9.5003135.595
31843000000256QAM-10.8003234.484
32303000000256QAM-0.900138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-1.400002
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM36.75056400000
238596000ATDMA - 64QAM40.75063200000
330596000ATDMA - 64QAM37.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

Said it was a signal/noise issue. RX or TX was messed he said, also kept saying 'there is too much signal'. There are a few channels where the signal strength seems wrong, but its working. I always thought -10 to +10 was best, 0 being perfect. I dont care what my levels are as long as it works, we shall see. Il report back if problems continue.

I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

Happened again. Inet cut out, 3-4min later modem reboots. The only difference was it NEEDED a manual reset to work this time. Unlike before where after a few min the modem would reconnect but have those few channels values defaulted. Now it just didnt  work until reset myself. And once reset all the values seemed correct as normal. My issue is once again not fixed..... I dont know what to do.

I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

Called back, told them the issue is not fixed. Was told this time its a area issue and will be fixed in the next 24-48 hours. That sounds all well and dandy. cept for the fact I have been told this multiple times before. I will get a call/text in a few days from rogers saying its all fixed up. Of course, it never is. So now not only is my issue not fixed. They refuse to send out a Stech until the area issue is fixed. All I can do now is hope it is a area issue and it will be fixed. Just after all the years of experience, I doubt it.

I Plan to Stick Around
Posts: 21

Re: Intermittent disconnects - CODA-4582U

Rogers texted me today. They found no area issue..... 4 hours later, Inet went out again. Called in, phone tech said the whole area looks messed up. So they found no issues in my area but the phone tech claims my whole areas signals are messed up.... ROGERS REFUSES TO FIX THE PROBLEM. They take every out they can, and after 10 years. Im at the same point I was 10 years ago. 

 

My problem is NOT fixed, Rogers will make excuses about area problems then claim there are no area problems just to get me off the phone. How is this even legal? I have been so screwed around and they just dont care

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