a few days ago it was really-really bad with these disconnects, almost every hour, 6-7 min down.called again Rogers support and they mentioned a wider outage in my area. Fixing that took almost whole day.after this repair things are working way bette...
i got my replacement CODA-4582U installed (same model)issue is NOT fixed, just got a 7 min outage starting at 11:36 AM ESTwhat's really interesting is that at outage time, on my work laptop i was having a Teams call (with Screen Sharing) and this con...
i expect not to help but Rogers has to eliminate all possibilities. if cable modem replacement doesn't help then lines upstream are the only possible suspect. will update after new modem is installed
some additional information: had 2 technicians at my house, both reported noise on the line, both opened internal Rogers tickets for other teams to inspect/fix lines. Both these tickets were closed because when measurements were done they found signa...
Thank you for your replies.my cable modem info:Hardware Version2ASoftware Version7.1.1.33had cable modem in bridge mode with ASUS router as gateway and wi-fi, tons of issueschanged it to gateway mode with my ASUS router as an wi-fi access point: same...