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Ignite Internet Gigabit - Slow Speeds

m3rked
I'm here a lot

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 4.200 7 38.983
2 855000000 256QAM 0.600 3 38.605
3 861000000 256QAM 1.000 4 38.605
4 579000000 256QAM 4.600 5 38.983
5 585000000 256QAM 4.900 6 38.605
6 849000000 256QAM 0.300 2 38.983
7 597000000 256QAM 3.600 8 40.366
8 603000000 256QAM 3.800 9 38.605
9 609000000 256QAM 3.300 10 38.983
10 615000000 256QAM 3.500 11 38.983
11 621000000 256QAM 3.400 12 38.983
12 633000000 256QAM 3.700 13 38.605
13 639000000 256QAM 3.100 14 38.983
14 645000000 256QAM 3.100 15 38.983
15 651000000 256QAM 2.700 16 38.605
16 657000000 256QAM 2.200 17 38.605
17 663000000 256QAM 2.200 18 38.983
18 669000000 256QAM 2.900 19 38.983
19 675000000 256QAM 3.200 20 38.983
20 681000000 256QAM 3.400 21 38.983
21 687000000 256QAM 4.300 22 38.983
22 693000000 256QAM 3.600 23 38.983
23 699000000 256QAM 4.500 24 38.983
24 705000000 256QAM 3.700 25 38.983
25 711000000 256QAM 4.000 26 38.983
26 717000000 256QAM 3.500 27 38.983
27 723000000 256QAM 3.100 28 38.983
28 825000000 256QAM 1.700 29 38.605
29 831000000 256QAM 0.800 30 38.983
30 837000000 256QAM 0.500 31 38.605
31 843000000 256QAM 0.100 32 38.605
32 279000000 256QAM -0.300 1 37.356
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 1.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 ATDMA - 64QAM 39.250 6 3200000
2 36996000 ATDMA - 64QAM 35.250 8 6400000
3 22100000 ATDMA - 64QAM 38.000 5 3200000
4 30596000 ATDMA - 64QAM 35.250 7 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

160 REPLIES 160

Re: Ignite Internet Gigabit - Slow Speeds

osh168
I've been here awhile

@Datalink my desktop computer is directly connected to the modem.

software version is 2.0.10.36T6

 

 

Thank you.

Re: Ignite Internet Gigabit - Slow Speeds

Haniyounan
I've been here awhile

Hi
i have 1gb home internet
but everytime i test the speed
i only get 60-90mbps download
and 15-19mbps upload
i even use Ethernet cable on my laptop but still same .

Re: Ignite Internet Gigabit - Slow Speeds

@Haniyounan does your laptop have an ethernet port built in, or are you using a gigabit to USB 3 gigabit adapter to connect to the laptop?  

 

Do you have a desktop that you can test with?

 

Do you have the new Ignite TV service which uses an Arris or Technicolor modem as seen by the product sticker at the bottom of the modem, or, do you simply have the Ignite internet service which uses a black Hitron CGN3xxxx modem or white Hitron CODA-4582 modem where the modem model is found on the back of the modem on the product sticker?

Re: Ignite Internet Gigabit - Slow Speeds

Haniyounan
I've been here awhile
hi
yes my laptop have ethernet port built in.
and i check the speed test with my mobile and (PS4 wifi and cable) all same

Re: Ignite Internet Gigabit - Slow Speeds

Ok, can you have a look at your modem to determine what model it is?  Are you running the new Ignite TV service?

 

Whats the highest download rate that you've seen with your laptop anywhere else?  Just wondering what that data rate might be.  To run high data rates with a laptop, you need a workstation or gaming type of laptop.  Anything else is really hit and miss unless you do your homework when buying the laptop.  

 

In order to test the modem data rates, you need to know just how fast that laptop can run.  If the laptop supports 900+ Mb/s, great.  If not, then its a problem when it comes to judging modem performance. 

 

As an example, we had an ultrabook at one point that wouldn't do anything over 200 Mb/s, over ethernet or wifi.  

Re: Ignite Internet Gigabit - Slow Speeds

LeahMary
I've been around

Slow Internet speeds but when downloading from steam is fast

 

Hi,
I'm having a weird issue, lately my 1gb on CODA has been really slow on all my devices wired and wireless. Running multiple speed test through speedtest.net, fast.com, Roger's speedtest, and Rogers MyWifi app all show speeds under 20mbps from 900+mbps. Roger's in house techs came with a supervisor (3 techs) at the same time came out and using their laptops wired to my modem registering the same speeds as all my tests. They said maintenance will have to come out and look at the issue from Roger's side. Today I noticed something strange, I had a PC game that required a 35GB update and my internet maintained a 45MBps(300mbps) wired assuming it was fixed, speedtest still shows slow speeds. I attempted to download a large file from Microsoft download center but speeds are slow again. Tried the speedtest app on android phone connected to 5ghz next to the modem and speeds tested under 20mbps. Tried to download a game from steam and my speeds were all over the place but it peaks at 300+mbps but it's all over the place, when I try to stream on netflix, the video is locked at 1080p when tv used to stream 4k. Anyone see this before?

P.S all signal levels are in spec by Roger's standards. Modem's DOCSIS events reported some T3 errors and Modem and all CAT5 cables have been replaced

P.s.s I'm using an Asus RT-ac3200 triband with Qos off and CODA is bridged, but during testing, router was off and CODA reset back to factory.

Re: Ignite Internet Gigabit - Slow Speeds

os3rules
I plan to stick around

I have been having the same problems - my speedtest - and the speed tests of the Rogers techs who have been here - are way below what they should be (and what I am paying for).  They said there is a work order to fix their network but I think that is just lip service.

Just for grins try downloading the CLI version from speedtest.net.  This is a batch speedtest and I find

that is shows speeds way in excess of what you get from the windows version.  This just proves that speedtest itself is flawed and you don't know who to believe.

 

Re: Ignite Internet Gigabit - Slow Speeds

So Upset with Rogers Internet and Cell Phone. 1gbps? More like 10MBPS

 

So tired of Rogers right now. I've been having a problem with my internet for more than a year. At first I had 100 or 150 mbps download speed. It would test around 20-30mb and sometime test at around 5mbps. I couldn't really do much with it so I decided to upgrade to 1 GB Per second Assuming it would be so much faster! I have had it for about a month now and have had nothing but problems. It is worse than the 150mbps. 5g is absolutely useless unless I am standing beside the modem. 

 

Even with the 5g standing beside the modem the absolute highest I test at is 30mbps. Most times its around 15-20. 

In my living room where I use my internet the most I can't even connect to the 5G. (Its about 10-15ft away from modem.) The other connection I get around 10mbps if Im lucky. Which is atleast internet except it cuts every other minute.  After numerous phone calls and restarts it is still the same. Just spoke to a lady who said they were going to wipe it and restart it from their end which worked before for a day but this time its even slower than before I called.

 

She said she is going to send me a new modem and see if that works but if it doesn't I will likely change internet providers.

 

Now here is the even bigger pain, since the Corona Virus is going on and I've been locked in my house for the last 6 weeks and the internet has been trash cutting in and out, When I am on my phone the internet will cut out and go to Data without realizing it. I just got a notification that I am $150 over on my Data for my phone with still 8 days to go! I spoke to the mobile department and they said there is absolutely no way they will refund the data overages even though its there fault I am over! I have been with rogers for years and have had bad experience after bad experience! 

 

Any ideas on how to fix this? At this point I might as well just switch over Cell phone and internet over to another company with better customer service. I pay $270/Month for absolute garbage internet and garbage customer support.

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @taylorscan

 

Welcome to the Rogers Community Forums!

 

I can imagine how frustrating it has been dealing with slow speeds for such a long time, especially if you are on the Gigabit plan.

 

It sounds like there could be an issue with the modem. Once you have got the new modem, let us know if issues with slow speeds are persistent.

 

With regards to your wireless services, what type of device are you using? To ensure you are not using data unintentionally please turn off the Wi-Fi Assist/Adaptive Wi-Fi feature. This will ensure your device doesn't switch over to data if the Wi-Fi connection drops.

 

Keep us posted on how things go with your new modem.

 

RogersTony

 

 

 

 

Re: Ignite Internet Gigabit - Slow Speeds

batcave
I've been here awhile
DOCSIS WAN

This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted
IP Address 7.1.====
Subnet Mask 255.255.252.0
Gateway IP Address 7.1.200.1
DHCP Lease Time 😧07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM 4.200 8 40.366
2 849000000 256QAM 5.700 2 40.946
3 855000000 256QAM 5.900 3 40.946
4 861000000 256QAM 5.600 4 40.946
5 579000000 256QAM 4.400 5 40.366
6 585000000 256QAM 4.200 6 40.946
7 591000000 256QAM 4.300 7 40.946
8 279000000 256QAM 1.000 1 40.366
9 603000000 256QAM 4.200 9 40.366
10 609000000 256QAM 4.300 10 40.946
11 615000000 256QAM 4.700 11 40.366
12 621000000 256QAM 4.800 12 40.366
13 633000000 256QAM 5.100 13 40.366
14 639000000 256QAM 5.400 14 40.366
15 645000000 256QAM 5.200 15 40.946
16 651000000 256QAM 5.400 16 40.946
17 657000000 256QAM 5.100 17 40.366
18 663000000 256QAM 5.500 18 40.946
19 669000000 256QAM 5.300 19 40.366
20 675000000 256QAM 5.600 20 40.946
21 681000000 256QAM 5.500 21 40.946
22 687000000 256QAM 5.900 22 40.366
23 693000000 256QAM 5.600 23 40.946
24 699000000 256QAM 6.000 24 40.366
25 705000000 256QAM 5.500 25 40.366
26 711000000 256QAM 5.400 26 40.366
27 717000000 256QAM 5.100 27 40.946
28 723000000 256QAM 5.500 28 40.946
29 825000000 256QAM 5.300 29 40.366
30 831000000 256QAM 5.900 30 40.946
31 837000000 256QAM 5.500 31 40.366
32 843000000 256QAM 5.600 32 40.946

Re: Ignite Internet Gigabit - Slow Speeds

batcave
I've been here awhile

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @batcave.

 

Welcome to Rogers Community Forums, and thank you for posting your download speed concern. The speed captured in the test result definitely needs investigation. The signal table posted is missing the OFDM and Upstream sections. Not to worry, we'd happy to look into it for you. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

Re: Ignite Internet Gigabit - Slow Speeds

MMesa
I've been around

After reading these post, seems like I'll stick to my Ignite 500 which gives me same speeds mentioned by those with Gigabit.

Re: Ignite Internet Gigabit - Slow Speeds

Nappz
I've been here awhile

This is really annoying... Rogers tech just left and the best we can get is 190Mbps on Rogers Gig. Currently I am under 90Mbps DL consistantly. Its not a complicated setup at all... 1 GW, 2 pods, 4 laptops, 2 TVs. Unacceptable. What can be done?

 

 

 

Re: Ignite Internet Gigabit - Slow Speeds

Hello and welcome @Nappz!

 

If you're still experiencing slow speeds after a tech visit, you've reached the right place for help.

 

Are these slow speeds occurring over a WiFi or wired connection?

 

Please PM us @CommunityHelps so that we can troubleshoot in full, run some diagnostics and check into the existing history of this issue that's logged on your account.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

Re: Ignite Internet Gigabit - Slow Speeds

nagasur
I plan to stick around

how do you change the autotuning level>?

Re: Ignite Internet Gigabit - Slow Speeds

Hello and welcome @nagasur!

 

I'd love to help you out with your question but I'm not sure what you mean by autotuning levels. I associate autotune with music.

 

Would you mind elaborating further? Thanks!

 

Regards,

RogersCorey

Re: Ignite Internet Gigabit - Slow Speeds

@nagasur have a look at the following post and its embedded link to the Microsoft page:

 

https://communityforums.rogers.com/t5/Internet/Slower-speeds-on-a-Windows-PC-other-devices-are-fine/...

 

 

Re: Ignite Internet Gigabit - Slow Speeds

mtfahmy
I've been here awhile

Hi,

I have been living with slow internet but paying for full 1 Gig service.  The internet disconnects everyday, and sometimes two or three times a day.  The Hitron logs shows T3-Timeout.  Few technician came to the house and just changed the router with no help.  Then one last technician said "the barrier will need be changed".  I have been waiting for this Barrier replacement for almost 2 months and nothing is scheduled yet.  Everyday I call tech.support and everyday they close the ticket without my consent at night saying "we couldn't find the problem".  One last technician today told me "this is not Rogers issue, go buy yourself an Echo Beacon for $200."  I asked why not the barrier needs replacement, she said that all previous technicians knew nothing.    Why would I buy echo beacon, if I already have DLINK booster?  i think she is sending me to the wrong direction.

Anyway, is there a work around if the barrier replacement takes too long?

Re: Ignite Internet Gigabit - Slow Speeds

nagasur
I plan to stick around

Did that and it doesn't work. Thanks for the link though.

 

Doesn't improve the speed when I do that.

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @mtfahmy.

 

Thank you for your post, and welcome to Rogers Community Forums!

 

Slow speeds can hinder the Internet experience; we can help diagnose the issue and find a solution for you. 

 

Is the Internet dropping on a WiFi connection? Most of the time, you don't have to worry about T3 timeouts. Can you log in to the modem and post the Downstream, Upstream and OFDM sections from the Status/DOCSIS WAN page? So we can examine the signal levels.

 

Sorry, the term 'barrier replacement' is not familiar. I believe by 'Echo Beacon' you mean eero beacon. Most likely eero Hub and beacon were suggested to extend the WiFi coverage. 

 

Please also provide the model of the D-Link equipment you have so we can suggest a proper setup for it. 

 

@nagasur - thank you for reaching out to CommunityHelps, we can continue the support in PMs. 

 

Regards,
RogersMoin
 

Topic Stats