Ignite Internet Gigabit - Slow Speeds

[m3rked]

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	4.200	7	38.983
2	855000000	256QAM	0.600	3	38.605
3	861000000	256QAM	1.000	4	38.605
4	579000000	256QAM	4.600	5	38.983
5	585000000	256QAM	4.900	6	38.605
6	849000000	256QAM	0.300	2	38.983
7	597000000	256QAM	3.600	8	40.366
8	603000000	256QAM	3.800	9	38.605
9	609000000	256QAM	3.300	10	38.983
10	615000000	256QAM	3.500	11	38.983
11	621000000	256QAM	3.400	12	38.983
12	633000000	256QAM	3.700	13	38.605
13	639000000	256QAM	3.100	14	38.983
14	645000000	256QAM	3.100	15	38.983
15	651000000	256QAM	2.700	16	38.605
16	657000000	256QAM	2.200	17	38.605
17	663000000	256QAM	2.200	18	38.983
18	669000000	256QAM	2.900	19	38.983
19	675000000	256QAM	3.200	20	38.983
20	681000000	256QAM	3.400	21	38.983
21	687000000	256QAM	4.300	22	38.983
22	693000000	256QAM	3.600	23	38.983
23	699000000	256QAM	4.500	24	38.983
24	705000000	256QAM	3.700	25	38.983
25	711000000	256QAM	4.000	26	38.983
26	717000000	256QAM	3.500	27	38.983
27	723000000	256QAM	3.100	28	38.983
28	825000000	256QAM	1.700	29	38.605
29	831000000	256QAM	0.800	30	38.983
30	837000000	256QAM	0.500	31	38.605
31	843000000	256QAM	0.100	32	38.605
32	279000000	256QAM	-0.300	1	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25300000	ATDMA - 64QAM	39.250	6	3200000
2	36996000	ATDMA - 64QAM	35.250	8	6400000
3	22100000	ATDMA - 64QAM	38.000	5	3200000
4	30596000	ATDMA - 64QAM	35.250	7	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

*Added Labels*

[AzaanKamran]

My speeds are slow I’m on gigabit getting 600mbps I think my docsis signals aren’t good plz check and fix

*Link removed for privacy reasons*

[AzaanKamran]

https://www.flickr.com/photos/185437315@N02/?

Docsis signals are shown 

[AzaanKamran]

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -0.600 7 38.983
2 855000000 256QAM -6.300 3 37.636
3 861000000 256QAM -6.300 4 37.636
4 579000000 256QAM -0.800 5 38.983
5 585000000 256QAM -0.700 6 38.605
6 849000000 256QAM -6.100 2 37.636
7 597000000 256QAM -0.900 8 38.983
8 603000000 256QAM -0.700 9 38.983
9 609000000 256QAM -0.900 10 38.983
10 615000000 256QAM -0.800 11 38.605
11 621000000 256QAM -0.800 12 38.983
12 633000000 256QAM -0.600 13 38.983
13 639000000 256QAM -1.000 14 38.983
14 645000000 256QAM -0.900 15 38.983
15 651000000 256QAM -0.900 16 38.605
16 657000000 256QAM -1.200 17 38.983
17 663000000 256QAM -1.400 18 38.983
18 669000000 256QAM -1.500 19 38.983
19 675000000 256QAM -2.000 20 38.983
20 681000000 256QAM -2.000 21 38.983
21 687000000 256QAM -2.200 22 38.605
22 693000000 256QAM -2.100 23 38.605
23 699000000 256QAM -2.200 24 38.983
24 705000000 256QAM -2.300 25 38.983
25 711000000 256QAM -2.300 26 38.605
26 717000000 256QAM -2.800 27 38.605
27 723000000 256QAM -2.900 28 38.983
28 825000000 256QAM -4.600 29 38.605
29 831000000 256QAM -4.700 30 38.605
30 837000000 256QAM -5.000 31 38.605
31 843000000 256QAM -5.700 32 37.636
32 279000000 256QAM 4.000 1 40.946
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 22100000 ATDMA - 64QAM 27.500 1 3200000
2 36996000 ATDMA - 64QAM 27.500 4 6400000
3 30596000 ATDMA - 64QAM 25.500 3 6400000
4 25300000 ATDMA - 64QAM 27.500 2 3200000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

[AzaanKamran]

Are my signals good

[Datalink]

@AzaanKamran the top DOCSIS 3.0 channels (1 to 32) are fine.  I wouldn't expect any issues with those, but, the modem isn't using the DOCSIS 3.0 downstream channels at the moment. 

The DOCSIS 3.1 OFDM channel is the download channel in use.  There isn't enough data presented in the user interface to know of that channel is operating within spec.  That would require a call to tech support to determine. 

The DOCSIS 3.0 upstream channels are all low, lower than normal for this modem which usually runs in the 30 to 32 dBmV range.  That might not be a problem however, depending on the signal levels when they arrive at the neighbourhood node.  They might still be well within spec.  

Call tech support and ask the Customer Service Rep to run a signal check on the modem.  Ask if the Downstream OFDM channel is operating within specification and ask if the upstream signal levels are within spec at the neighbourhood node.  

I'm assuming that your in a house, which is connected to a neighbourhood node.  If you live in an apartment/condo/highrise, then your building could have its own Multiple Dwelling Unit, or several of them, to service the apartments in the building.  That might explain the low upstream levels.  If that is the case, then the question of the upstream levels becomes, "are they acceptable when they arrive at the MDU?"

One last question at this point, how are you measuring the data rate, via ethernet or wifi.  If its via wifi, then you need to run a speedtest via ethernet with a pc/laptop which will run download rates in the order of 930/940 Mb/s. 

If you're testing to this point has been with wifi, don't call tech support until you've had a chance to run a test via ethernet. 

[AzaanKamran]

I’m just getting 800mbps download

[Datalink]

Yes, but, is that via ethernet or via wifi?

Can you have a look at the following post and if you're running a Windows pc or laptop, check the current TCP Receive Window setting.  You could set that to "Experimental", reboot the pc or laptop and then rerun the speedtest to see if that makes a difference in the results.

https://support.microsoft.com/en-us/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

[AzaanKamran]

Ethernet through mywifi from internet to modem

[AzaanKamran]

I’m getting a technician today it could be the node are you a technician that can access from your end

[Datalink]

Ok, understand, you're using the wifi app to run a speedtest within the modem.  Do you happen to have any ethernet connected devices that can be used to run a speedtest, and that will support 930/940 Mb/s?

I'd call tech support and ask the CSR to run a signal check to see what turns up.  My personal opinion is that the upstream levels are too low, but, its a question of whether or not they are acceptable at the neighbourhood node. 

Are you running any other Rogers services such as Cable TV or Home Phone, and if so, would you happen to know if there is an amplifier connected to the cable system where the cable enters the home?  

Are you in a house, or apartment/condo/highrise building?

Edit:  Ok, so a tech is arriving today.  Hopefully he or she will be able to see what the problem is.  Nope, I'm not a technician, just a Forum volunteer, so I and the other volunteers don't have access to any of Rogers systems.

[AzaanKamran]

I already talked to tech support it’s SNR and tx power

[Datalink]

That's what tech support is indicating that the problem is?  

[AzaanKamran]

Yes and I’m in house

[Datalink]

Ok, understand.  Normally the Cable Modem Termination System (CMTS) would issue a command to the modem to increase the transmit signal level out of the modem if the received signal level at the neighbourhood node was too low, which I suspect it is.  So, the fact that the modem is still running at a low output power level is very odd.  That's not a normal occurrence.  Have you already swapped modems by any chance? 

[AzaanKamran]

I’m new to Rogers the tech support is saying is it’s the signal power issue and tx power

[AzaanKamran]

So what do you think it is is it the node issue

[Datalink]

Thats hard to say.  I'd suspect the modem is at fault, but, swapping with another modem will prove or disprove that theory.  The tech support comments on "SNR and tx power" runs in both directions, firstly from the neighbourhood node to the modem, using the downstream DOCSIS 3.1 OFDM channel, and secondly, from the modem to the neighbourhood node using the four DOCSIS 3.0 upstream channels.  

If the downstream OFDM channel wasn't running correctly, that would or could cause slow data rates.  As I indicated above, the user interface doesn't present all of the data required to assess the OFDM channel, so, that requires tech support or a field tech to look at the parameters to see if there is a problem with the OFDM channel. 

If the upstream channels are not arriving at the neighbourhood node with adequate signal levels or signal to noise ratios, then that could affect the downstream rates as the upstream responses might not be received and would have to be retransmitted by the modem. That retransmission could result in slower downstream rates.  

So, the field tech will have to asses what the problem is and come up with the correct solution.  

[vocao]

I recently upgrade my 150 unlimited Ignite internet to Rogers Ignite Gigabit, and receive a big disappointment. My Wi-Fi download speed  now is :

1- Asus laptop - 34mbps

2- Samsung 7s edge - 64 mbps

3- Cubot power - 54 mbps

4- ipad 5th generation - 150 mbps

5- PC with AORUS Z2370 gaming 5 Motherboard - 180 mbps (Wi-Fi), 530 mbps (Ethernet).

So only the direct line Ethernet is somewhat approaching hi- speed while all WIFI devices got very low speed.

Rogers service came twice to look at the problem and said that was normal ! I said this was the worst sale ever for a Rogers service.

I need to mention that in Jan. 2018, I had also bought a Rogers Ignite Gigabit UNLTD plan and used it for over a year with much better results  (Wifi consistently over 500 mbps on all devices above), before going back to 150 Ignite Internet for a few months.

So my question is : What has happened to Rogers Wifi download speed ? 

[RogersTony]

Hello, @vocao

Welcome to the Rogers Community Forums! 😃

It certainly is strange that you are experience such a huge difference in speeds from Ethernet to Wi-Fi. Ethernet is definitely faster but from the results that you've provided, it seems like your devices are connecting to the 2.4GHz band and not the 5GHz band.

Do you know if you have Band Steering enabled on the Gateway? If yes, it can be difficult to determine which band you are connected to. For testing purposes, please disable Band Steering and connect to the Network designated -5G. You may need to edit the network name after disabling Band Steering.

Let us know if the speeds are still low via Wi-Fi after trying this.

RogersTony

[osh168]

I'm also on Gigabit connection, can't get above 200 Mbps on cat6 wired.

Can anyone of Rogers tech here tell me if anything's wrong with my connection ?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	609000000	256QAM	-1.300	10	38.983
2	849000000	256QAM	0.700	2	40.366
3	855000000	256QAM	0.800	3	40.946
4	861000000	256QAM	1.200	4	40.946
5	579000000	256QAM	-1.900	5	38.605
6	585000000	256QAM	-1.400	6	38.983
7	591000000	256QAM	-1.000	7	38.983
8	597000000	256QAM	-1.000	8	38.983
9	603000000	256QAM	-1.000	9	38.983
10	279000000	256QAM	-2.500	1	38.983
11	615000000	256QAM	-1.300	11	38.983
12	621000000	256QAM	-1.500	12	40.366
13	633000000	256QAM	-1.400	13	38.983
14	639000000	256QAM	-1.500	14	38.983
15	645000000	256QAM	-1.200	15	38.983
16	651000000	256QAM	-1.200	16	38.605
17	657000000	256QAM	-1.300	17	38.605
18	663000000	256QAM	-1.500	18	40.366
19	669000000	256QAM	-1.500	19	38.983
20	675000000	256QAM	-1.300	20	38.983
21	681000000	256QAM	-1.000	21	38.983
22	687000000	256QAM	-0.800	22	40.366
23	693000000	256QAM	-1.100	23	38.983
24	699000000	256QAM	-1.200	24	38.983
25	705000000	256QAM	-2.100	25	38.983
26	711000000	256QAM	-2.200	26	38.983
27	717000000	256QAM	-2.000	27	38.983
28	723000000	256QAM	-1.400	28	38.983
29	825000000	256QAM	0.500	29	40.366
30	831000000	256QAM	0.400	30	40.946
31	837000000	256QAM	0.300	31	40.946
32	843000000	256QAM	0.200	32	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-1.099998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	36.000	3	3200000
2	30596000	ATDMA - 64QAM	32.250	1	6400000
3	23700000	ATDMA - 64QAM	32.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

@osh168 there's nothing that stands out as being an issue, however, your modem is using a DOCSIS 3.1 OFDM channel for the downstream data and the user interface doesn't present all of the data for that OFDM channel.  Call tech support and ask the Customer Service Rep to run a signal check on your modem.  Ask specifically if the OFDM channel parameters are within spec and what the QAM number is for the QAM channel.  It should be running at 1024.  

Also, have a look at the following Microsoft support page regarding the Windows TCP Receive Window Auto-tuning:

https://support.microsoft.com/en-ca/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

I had to set this to experimental recently to get the data rate for one pc back to where it should be.   Here's another user's results with this as well:

https://communityforums.rogers.com/t5/Internet/Slower-speeds-on-a-Windows-PC-other-devices-are-fine/...

I think that Windows 10 has been causing issues with this setting, so, its worth having a look at. 

Is your computer connected directly to the modem or does the data path run through any switches or house cabling?

Edit:  What Software (firmware) version is loaded on your modem, as indicated on the STATUS page of the modem?  That is displayed when you log into the modem.