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Ignite Internet Gigabit - Slow Speeds

m3rked
I'm here a lot

i haven't been able to speed test higher than 500mbps with a wired connection, I am on a gigabit connection.

 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 4.200 7 38.983
2 855000000 256QAM 0.600 3 38.605
3 861000000 256QAM 1.000 4 38.605
4 579000000 256QAM 4.600 5 38.983
5 585000000 256QAM 4.900 6 38.605
6 849000000 256QAM 0.300 2 38.983
7 597000000 256QAM 3.600 8 40.366
8 603000000 256QAM 3.800 9 38.605
9 609000000 256QAM 3.300 10 38.983
10 615000000 256QAM 3.500 11 38.983
11 621000000 256QAM 3.400 12 38.983
12 633000000 256QAM 3.700 13 38.605
13 639000000 256QAM 3.100 14 38.983
14 645000000 256QAM 3.100 15 38.983
15 651000000 256QAM 2.700 16 38.605
16 657000000 256QAM 2.200 17 38.605
17 663000000 256QAM 2.200 18 38.983
18 669000000 256QAM 2.900 19 38.983
19 675000000 256QAM 3.200 20 38.983
20 681000000 256QAM 3.400 21 38.983
21 687000000 256QAM 4.300 22 38.983
22 693000000 256QAM 3.600 23 38.983
23 699000000 256QAM 4.500 24 38.983
24 705000000 256QAM 3.700 25 38.983
25 711000000 256QAM 4.000 26 38.983
26 717000000 256QAM 3.500 27 38.983
27 723000000 256QAM 3.100 28 38.983
28 825000000 256QAM 1.700 29 38.605
29 831000000 256QAM 0.800 30 38.983
30 837000000 256QAM 0.500 31 38.605
31 843000000 256QAM 0.100 32 38.605
32 279000000 256QAM -0.300 1 37.356
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 1.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 ATDMA - 64QAM 39.250 6 3200000
2 36996000 ATDMA - 64QAM 35.250 8 6400000
3 22100000 ATDMA - 64QAM 38.000 5 3200000
4 30596000 ATDMA - 64QAM 35.250 7 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

160 REPLIES 160

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around

My speeds are slow I’m on gigabit getting 600mbps I think my docsis signals aren’t good plz check and fix

*Link removed for privacy reasons*

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -0.600 7 38.983
2 855000000 256QAM -6.300 3 37.636
3 861000000 256QAM -6.300 4 37.636
4 579000000 256QAM -0.800 5 38.983
5 585000000 256QAM -0.700 6 38.605
6 849000000 256QAM -6.100 2 37.636
7 597000000 256QAM -0.900 8 38.983
8 603000000 256QAM -0.700 9 38.983
9 609000000 256QAM -0.900 10 38.983
10 615000000 256QAM -0.800 11 38.605
11 621000000 256QAM -0.800 12 38.983
12 633000000 256QAM -0.600 13 38.983
13 639000000 256QAM -1.000 14 38.983
14 645000000 256QAM -0.900 15 38.983
15 651000000 256QAM -0.900 16 38.605
16 657000000 256QAM -1.200 17 38.983
17 663000000 256QAM -1.400 18 38.983
18 669000000 256QAM -1.500 19 38.983
19 675000000 256QAM -2.000 20 38.983
20 681000000 256QAM -2.000 21 38.983
21 687000000 256QAM -2.200 22 38.605
22 693000000 256QAM -2.100 23 38.605
23 699000000 256QAM -2.200 24 38.983
24 705000000 256QAM -2.300 25 38.983
25 711000000 256QAM -2.300 26 38.605
26 717000000 256QAM -2.800 27 38.605
27 723000000 256QAM -2.900 28 38.983
28 825000000 256QAM -4.600 29 38.605
29 831000000 256QAM -4.700 30 38.605
30 837000000 256QAM -5.000 31 38.605
31 843000000 256QAM -5.700 32 37.636
32 279000000 256QAM 4.000 1 40.946
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.500000
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 22100000 ATDMA - 64QAM 27.500 1 3200000
2 36996000 ATDMA - 64QAM 27.500 4 6400000
3 30596000 ATDMA - 64QAM 25.500 3 6400000
4 25300000 ATDMA - 64QAM 27.500 2 3200000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
Are my signals good

Re: Ignite Internet Gigabit - Slow Speeds

@AzaanKamran the top DOCSIS 3.0 channels (1 to 32) are fine.  I wouldn't expect any issues with those, but, the modem isn't using the DOCSIS 3.0 downstream channels at the moment. 

 

The DOCSIS 3.1 OFDM channel is the download channel in use.  There isn't enough data presented in the user interface to know of that channel is operating within spec.  That would require a call to tech support to determine. 

 

The DOCSIS 3.0 upstream channels are all low, lower than normal for this modem which usually runs in the 30 to 32 dBmV range.  That might not be a problem however, depending on the signal levels when they arrive at the neighbourhood node.  They might still be well within spec.  

 

Call tech support and ask the Customer Service Rep to run a signal check on the modem.  Ask if the Downstream OFDM channel is operating within specification and ask if the upstream signal levels are within spec at the neighbourhood node.  

 

I'm assuming that your in a house, which is connected to a neighbourhood node.  If you live in an apartment/condo/highrise, then your building could have its own Multiple Dwelling Unit, or several of them, to service the apartments in the building.  That might explain the low upstream levels.  If that is the case, then the question of the upstream levels becomes, "are they acceptable when they arrive at the MDU?"

 

One last question at this point, how are you measuring the data rate, via ethernet or wifi.  If its via wifi, then you need to run a speedtest via ethernet with a pc/laptop which will run download rates in the order of 930/940 Mb/s. 

 

If you're testing to this point has been with wifi, don't call tech support until you've had a chance to run a test via ethernet. 

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
I’m just getting 800mbps download

Re: Ignite Internet Gigabit - Slow Speeds

Yes, but, is that via ethernet or via wifi?

 

Can you have a look at the following post and if you're running a Windows pc or laptop, check the current TCP Receive Window setting.  You could set that to "Experimental", reboot the pc or laptop and then rerun the speedtest to see if that makes a difference in the results.

 

https://support.microsoft.com/en-us/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

 

 

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
Ethernet through mywifi from internet to modem

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
I’m getting a technician today it could be the node are you a technician that can access from your end

Re: Ignite Internet Gigabit - Slow Speeds

Ok, understand, you're using the wifi app to run a speedtest within the modem.  Do you happen to have any ethernet connected devices that can be used to run a speedtest, and that will support 930/940 Mb/s?

 

I'd call tech support and ask the CSR to run a signal check to see what turns up.  My personal opinion is that the upstream levels are too low, but, its a question of whether or not they are acceptable at the neighbourhood node. 

 

Are you running any other Rogers services such as Cable TV or Home Phone, and if so, would you happen to know if there is an amplifier connected to the cable system where the cable enters the home?  

 

Are you in a house, or apartment/condo/highrise building?

 

Edit:  Ok, so a tech is arriving today.  Hopefully he or she will be able to see what the problem is.  Nope, I'm not a technician, just a Forum volunteer, so I and the other volunteers don't have access to any of Rogers systems.

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
I already talked to tech support it’s SNR and tx power

Re: Ignite Internet Gigabit - Slow Speeds

That's what tech support is indicating that the problem is?  

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
Yes and I’m in house

Re: Ignite Internet Gigabit - Slow Speeds

Ok, understand.  Normally the Cable Modem Termination System (CMTS) would issue a command to the modem to increase the transmit signal level out of the modem if the received signal level at the neighbourhood node was too low, which I suspect it is.  So, the fact that the modem is still running at a low output power level is very odd.  That's not a normal occurrence.  Have you already swapped modems by any chance? 

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
I’m new to Rogers the tech support is saying is it’s the signal power issue and tx power

Re: Ignite Internet Gigabit - Slow Speeds

AzaanKamran
I plan to stick around
So what do you think it is is it the node issue

Re: Ignite Internet Gigabit - Slow Speeds

Thats hard to say.  I'd suspect the modem is at fault, but, swapping with another modem will prove or disprove that theory.  The tech support comments on "SNR and tx power" runs in both directions, firstly from the neighbourhood node to the modem, using the downstream DOCSIS 3.1 OFDM channel, and secondly, from the modem to the neighbourhood node using the four DOCSIS 3.0 upstream channels.  

 

If the downstream OFDM channel wasn't running correctly, that would or could cause slow data rates.  As I indicated above, the user interface doesn't present all of the data required to assess the OFDM channel, so, that requires tech support or a field tech to look at the parameters to see if there is a problem with the OFDM channel. 

 

If the upstream channels are not arriving at the neighbourhood node with adequate signal levels or signal to noise ratios, then that could affect the downstream rates as the upstream responses might not be received and would have to be retransmitted by the modem. That retransmission could result in slower downstream rates.  

 

So, the field tech will have to asses what the problem is and come up with the correct solution.  

Re: Ignite Internet Gigabit - Slow Speeds

vocao
I've been around

I recently upgrade my 150 unlimited Ignite internet to Rogers Ignite Gigabit, and receive a big disappointment. My Wi-Fi download speed  now is :

1- Asus laptop - 34mbps

2- Samsung 7s edge - 64 mbps

3- Cubot power - 54 mbps

4- ipad 5th generation - 150 mbps

5- PC with AORUS Z2370 gaming 5 Motherboard - 180 mbps (Wi-Fi), 530 mbps (Ethernet).

So only the direct line Ethernet is somewhat approaching hi- speed while all WIFI devices got very low speed.

Rogers service came twice to look at the problem and said that was normal ! I said this was the worst sale ever for a Rogers service.

I need to mention that in Jan. 2018, I had also bought a Rogers Ignite Gigabit UNLTD plan and used it for over a year with much better results  (Wifi consistently over 500 mbps on all devices above), before going back to 150 Ignite Internet for a few months.

So my question is : What has happened to Rogers Wifi download speed ? 

Re: Ignite Internet Gigabit - Slow Speeds

Hello, @vocao

 

Welcome to the Rogers Community Forums! 😃

 

It certainly is strange that you are experience such a huge difference in speeds from Ethernet to Wi-Fi. Ethernet is definitely faster but from the results that you've provided, it seems like your devices are connecting to the 2.4GHz band and not the 5GHz band.

 

Do you know if you have Band Steering enabled on the Gateway? If yes, it can be difficult to determine which band you are connected to. For testing purposes, please disable Band Steering and connect to the Network designated -5G. You may need to edit the network name after disabling Band Steering.

 

Let us know if the speeds are still low via Wi-Fi after trying this.

 

RogersTony

Re: Ignite Internet Gigabit - Slow Speeds

osh168
I've been here awhile

I'm also on Gigabit connection, can't get above 200 Mbps on cat6 wired.

Can anyone of Rogers tech here tell me if anything's wrong with my connection ?

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM-1.3001038.983
2849000000256QAM0.700240.366
3855000000256QAM0.800340.946
4861000000256QAM1.200440.946
5579000000256QAM-1.900538.605
6585000000256QAM-1.400638.983
7591000000256QAM-1.000738.983
8597000000256QAM-1.000838.983
9603000000256QAM-1.000938.983
10279000000256QAM-2.500138.983
11615000000256QAM-1.3001138.983
12621000000256QAM-1.5001240.366
13633000000256QAM-1.4001338.983
14639000000256QAM-1.5001438.983
15645000000256QAM-1.2001538.983
16651000000256QAM-1.2001638.605
17657000000256QAM-1.3001738.605
18663000000256QAM-1.5001840.366
19669000000256QAM-1.5001938.983
20675000000256QAM-1.3002038.983
21681000000256QAM-1.0002138.983
22687000000256QAM-0.8002240.366
23693000000256QAM-1.1002338.983
24699000000256QAM-1.2002438.983
25705000000256QAM-2.1002538.983
26711000000256QAM-2.2002638.983
27717000000256QAM-2.0002738.983
28723000000256QAM-1.4002838.983
29825000000256QAM0.5002940.366
30831000000256QAM0.4003040.946
31837000000256QAM0.3003140.946
32843000000256QAM0.2003240.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-1.099998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM36.00033200000
230596000ATDMA - 64QAM32.25016400000
323700000ATDMA - 64QAM32.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Ignite Internet Gigabit - Slow Speeds

@osh168 there's nothing that stands out as being an issue, however, your modem is using a DOCSIS 3.1 OFDM channel for the downstream data and the user interface doesn't present all of the data for that OFDM channel.  Call tech support and ask the Customer Service Rep to run a signal check on your modem.  Ask specifically if the OFDM channel parameters are within spec and what the QAM number is for the QAM channel.  It should be running at 1024.  

 

Also, have a look at the following Microsoft support page regarding the Windows TCP Receive Window Auto-tuning:

 

https://support.microsoft.com/en-ca/help/4494445/tcp-receive-auto-tuning-level-feature-in-windows

 

I had to set this to experimental recently to get the data rate for one pc back to where it should be.   Here's another user's results with this as well:

 

https://communityforums.rogers.com/t5/Internet/Slower-speeds-on-a-Windows-PC-other-devices-are-fine/...

 

I think that Windows 10 has been causing issues with this setting, so, its worth having a look at. 

 

Is your computer connected directly to the modem or does the data path run through any switches or house cabling?

 

Edit:  What Software (firmware) version is loaded on your modem, as indicated on the STATUS page of the modem?  That is displayed when you log into the modem. 

Topic Stats