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Calling features, long distance, phones & equipment.
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Forum Posts

Long-distance 3rd party providers

Does anyone have the list of the approved long-distance 3rd party providers that Rogers will allow for long-distance? We recently switched to Rogers, and we have used Startec for years, either when with Bell before or even with Rogers years ago. Appa...

csbgal by I've been here awhile
  • 639 Views
  • 3 replies
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Call gets Dropped while calling.

calling a rogers phone is ok, calling a bell home phone and bell cell phone the call gets dropped. the problem for me is between the rogers and bell phone networks. St. John's, Newfoundland. ***Edited Labels***

Resolved! Voip not working since the outage on Friday

My inter service has return but my VOIP is not working since the outage. SIP/ALG has already been disabled. I had to Voip line for many years with no issues, provider is Freephoneline Please help. Thanks ***Edited Labels***

peterblue by I've been here awhile
  • 499 Views
  • 2 replies
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Legacy (non-Ignite) Home Phone out again Saturday afternoon

I'm in Ottawa (K1Z post code). Home Phone (separate modem, not Ignite) was working this morning but failed again sometime after that. Was expecting a call from someone. Checked and found no dial tone at 7pm. Reset of modem didn't change anything.   *...

jc277 by I plan to stick around
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Resolved! Rogers Home Phone Voicemail Indicator Not Working

I was going to post in the following thread since I recalled the discussions, but I see it has been archived, so I'm starting a new thread. https://communityforums.rogers.com/t5/Archived-Posts/Ignite-TV-home-phone-voice-mail-indicators/td-p/435978/pa...

57 by Resident Expert
  • 981 Views
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Rogers Home and Away Online Manager (New Glitch)

I decided to log into Rogers Home and Away Online Manager today to update and add a new number to our call block list. You can imagine my surprise when I looked at the "unwanted callers list" and noticed that for every single one of the 30 numbers we...

Call display only shows number and not name

So just changed to Ignite tv/internet/home phone.  Up til now when someone called the name and number would show up on the tv screen.  It no longer does that with Ignite, hopefully they will add that into Ignite at some point.  Now on my home phone t...

RyeEncoke by I plan to stick around
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Resolved! Is Home & Away Online Manager free to get & free to use ?

I searched everywhere on Rogers support website, but could not find out whether the home phone's "Home & Away Online Manager" is a feature that is free to get. Also, it would be really nice to have a summarized table depicting which features using st...

PCao by I plan to stick around
  • 800 Views
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Resolved! Voicemail: order of message playback

Until yesterday, the voicemail always played the most recent messages first. I accidentally hit some buttons at some point and now it plays the oldest message first.  I can find now documentation on selecting the order of messages or how to fix this ...

doughty by I'm here a lot
  • 893 Views
  • 1 replies
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Resolved! How do I get the voicemail to email me again

I've had all of my Home Phone voicemail messages set to automatically email me to notify me of new voicemails. I was just fiddling around with my phone, changing some settings and I must have accidentally changed something and now I'm no longer recei...

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bscrivens by I plan to stick around
  • 6991 Views
  • 7 replies
  • 1 likes

Rogers Ignite and phone connections

Hello. I just joined the forum today because I couldn't think of where else I could find information. I'm at the beginning stage of running Cat6 data cable from 2 upstairs bedrooms, to be terminated at my Rogers modem, which will be relocated to the ...

cutrug by I've been here awhile
  • 1903 Views
  • 7 replies
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Rogers Home Phone Tech Charges

I posted on PissedConsumer and was advised to post my gripe here. I am really hoping that I will get help here. In Nove,mber 2021, I called Rogers because suddenly I had no landline. I had no dialling tone on either of my two  landlines.A technician ...

snoopy12 by I've been here awhile
  • 561 Views
  • 1 replies
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A careless Rogers Tech cut my main cable line.

A careless Rogers Tech cut my main cable line.   I was at work, I got home, and my mom tells me the phone, tv, and internet all do not work.   She told me a Rogers tech was outside between the house here and the neighbor's house (Location of cable ta...

cdmlb by I'm here a lot
  • 2365 Views
  • 4 replies
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Resolved! Ignite Long Distance

I've decided to switch to ignite but was curious if the included home phone still comes with  unlimited Canadian long distance?   *Added Labels*

Robbell by I plan to stick around
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  • 5 replies
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home phone not working

our Ignite home phone stopped working.  Restarting modem didn't help.         ***Added Labels***

pennye by I plan to stick around
  • 1147 Views
  • 5 replies
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Rogers Ignite - Configuring Answering Machine & Fax

Previously, with the standard Rogers home phone I had my physical answering machine (plugged into a wall jack) pick up on 3 rings.  If someone wanted to send me a fax, my fax machine (plugged into a different wall outlet, using the same phone number)...

Buckoo by I'm here a lot
  • 3693 Views
  • 4 replies
  • 1 likes