Hi,
Looking for some advice on next steps please. My elderly parents have Rogers basic home phone and basic cable tv. Their home phone repeated stops working. This has happened every couple months for the past 3 years.
Every time it is an in...
Thank you for your reply. My initial post said: Every time its an internal Rogers issue. Not at their house. Not sure why you think its their modem. They have a rectangular black modem box in their basement, in the open with no enclosure. ...
Well Rogers told us 24 hours and it would be updated /fixed. Its been 24 hours and we've heard nothing. Not impressed with this level of customer service.
Good point. Maybe I'll give them my old cell. (If only I could rely on them to keep it charged. All their house phones are wired. ) Thanks much for the tip. Unfortunately, they also need to keep in touch with my elderly Aunt. It is real...
Thank you for your reply. I am trying to convince them to pay for a "back up" phone system, but they are really reluctant. They have no tech at all so its an uphill battle. Thanks again!
