Home Phone Modem (Not Ignite) still Down

[AllenB]

Ticket C184363030 was opened the evening of 2023-01-24,  Scientific Atlanta home phone modem, DS light on CR light flashing.  not online, no dial tone, incoming calls go directly to voicemail

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[RogersTony]

Hello, @AllenB

Welcome to the Rogers Community Forums!

Thank you for providing us with those details about the issues you are facing. We know how important it is to have a working phone.

I have reviewed the Case ID you provided for the ticket and it appears they are reporting that the issue has been resolved. Are you still experiencing issues with your home phone service?

We look forward to hearing from you.

RogersTony