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My IGNITE Phone Line was very unreliable for months

JCH50
I've been here awhile

Since yesterday my phone is working normal again in my Ignite network   

A service man from Rogers came in the morning and within 5 minutes found a cable FILTER between the wall connector and the modem, apparently this was recommended long time ago but it creates problems at the moment.  What a relief to fix this frustrating issue.   I wonder how many other people have the same issue. 
Regards

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2 REPLIES 2

Re: My IGNITE Phone Line was very unreliable for months

RogersYasmine
Moderator
Moderator

Greetings @JCH50,

 

We appreciate you  joining us in the Rogers Community and thank you for your post! 🙂

 

I haven't seen this particular scenario come up myself, but I'm sure your post will help any others who may run into a similar situation. Thanks for sharing your experience!

 

Cheers!

 

RogersYasmine

 

Re: My IGNITE Phone Line was very unreliable for months

JCH50
I've been here awhile

Thank you Yasmine       It can be frustrating since the filter was initially installed by the first rogers technician 2 years ago.   I think they call it a line filter and is only 1 inch long.     regards

 

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