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Forum Posts

Buying a white iphone 15 pro max with Rogers EPP is impossible??

I've never been so frustrated. I do not understand why it is literally impossible to buy the white Iphone 15 pro max on a talk and text plan with the rogers credit card equal payment plan. I get that its a very popular color, but what i don't underst...

Rogers Yahoo email suddenly deactivated

When I went access my Rogers email today I was told I needed to reset my password, no idea whyCan’t reset because it sends the recovery code to the email address that I can’t accessSent an email from my Apple email address and it was not delivered be...

SD128 by I'm here a lot
  • 1645 Views
  • 3 replies
  • 0 likes

Resolved! Rogers Does Not Support iPhone Live Voicemail Properly

Rogers locks down even unlocked phones when it comes to Live Voicemail. They do not allow custom greetings. This is because the Rogers does not support custom greetings for Live Voicemail. Will Rogers unlock custom greetings for people using IOS17+? 

Paul_M by I plan to stick around
  • 16817 Views
  • 38 replies
  • 4 likes

Resolved! Unable to send SMS to Android Devices

Hello, Anyone else having issues right now? I'm unable to send SMSs to anyone with an Android device - or via Text/SMS   **Labels Added** 

Joel13 by I plan to stick around
  • 4375 Views
  • 10 replies
  • 1 likes

iPhone 15 Pro on Back Order

Hi I ordered a iPhone 15 Pro online and the person through the chat never mentioned they were on back order. I see my order status is on back order, is there an estimated time when more are coming in? Or is it on back order because I only ordered it ...

Resolved! SMS from HSBC Hongkong

Any one had problem receiving SMS from HSBC Hongkong. I never had problems using fido but once switched to Rogers, these messages seem to have been blocked. Have checked my blocked contacts. Thanks   ***ADDED LABELS***

Setting up WhatsApp from Mexico?

Hi there.  I’ve installed an eSIM to use in Mexico and now am trying to install WhatsApp but the text confirmation from them doesn’t reach me. How can I setup my Roger’s SIM and my eSIM in order to get the confirmation text from WhatsApp and not be c...

DeanBalog by I've been around
  • 1135 Views
  • 2 replies
  • 0 likes

Receiving texts to both iPhones

I transitioned from Shaw and I probably made an error setting up my iPhones. I have two lines, now all the text messages come to both, no matter to which number they are sent.  I keep calling Customer service and get a message it's closed - it's a re...

petuliu by I've been around
  • 879 Views
  • 2 replies
  • 0 likes

Cannot get OTP message

Hello I change to Roger a week ago. I can not get OTP message from CRA, TD bank, Amazon... What should I do now?     **Labels Added**

iPhone 15 Pro not ringing

Tried to fire up new phone from my iPhone 14, can’t get new iPhone 15 pro to ring and have reset the old one thinking that may have been the problem… help please. !   *** Edited Labels ***

Ronmacg by I've been around
  • 889 Views
  • 1 replies
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Resolved! iPhone Visual Voicemail

I am trying to add a line to my Infinite plan for my wife. I am selecting the option for a separate line on same account but not sharing data. I am bringing my own device (an iPhone 15). I select a 60Gb plan. When I get to AddOns I only see Premium V...

vmullan by I'm here a lot
  • 1878 Views
  • 1 replies
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Transfer plan to new iPad

I bought a new iPad and want to transfer my cellular plan to it I have SIM card but can’t    **Labels Added**

Millie65 by I've been around
  • 755 Views
  • 1 replies
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Resolved! No service - international travel

I am currently in Antigua and decided to use my roam like home for a day. I turned off airplane mode while still at home with wifi, got the traditional text stating I will be charged for 15 dollar and was ok until.. I left home. Nothing worked for me...

Kaydei by I've been here awhile
  • 4543 Views
  • 3 replies
  • 0 likes

High Ping on Cellular Data Internet

Up until last week I've been able to use my Rogers cellphone for primary internet.   Since last week,  my ping to anywhere is in the 500-900 range. I try to connect to a server that's less than 1km from me, and the ping is over 500. It's apparently r...

Leith1812 by I've been here awhile
  • 1152 Views
  • 1 replies
  • 0 likes

Voicemail changes

I am on a iPhone SE(3rd) and notice small changes to accessing Voicemail. There is a new button, Carrier Voicemail with "Call" button. When used for the first time today, I notice that my saved Voice Messages are gone. The rules of Rogers is supposed...

emmy2020 by I've been here awhile
  • 2616 Views
  • 3 replies
  • 0 likes

Unable to Set Up WiFi Calling

Unable to process request at this time when trying to enable wifi calling on iPhone   Similar issue as these other posts, except I've tried all the methods in those posts and have been talking to tech support to no avail. Opened a ticket and it was s...

booruce by I plan to stick around
  • 1342 Views
  • 1 replies
  • 0 likes