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Forum Posts

How to Activate an eSIM Card on Dual SIM iPhones

Steps to follow for Business customers to activate an eSIM card on dual SIM iPhones.   eSIM activations are only available on Bring Your Own Device plans. eSIM cards are only available to Business customers through Rogers Direct.   Important: You n...

Apple Watch Data Options

Tried adding Apple Watch to my the infinite plan that I’ve upgraded to and it stills only offers me the regular $10 plan with 1GB of data when I try to connect my Apple Watch.   **Labels Added**    

hjm16 by I've been around
  • 949 Views
  • 3 replies
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Resolved! Voicemail notifications with no new voicemail

I have a BRAND NEW iPhone XS... like 6 hours old. Just set it up today and ported over my old number from Fido. I CANNOT CANNOT CANNOT get rid of the "New Voice Mail" popup upon restart AND a "red dot" on the voicemail icon in the phone app. (no numb...

jenhill by I've been around
  • 149120 Views
  • 13 replies
  • 0 likes

No caller id goes straight to voicemail

When my friend calls me it comes through as "No Caller ID" and the call goes straight to voicemail. How can I stop this and receive her calls live? She says that I am the only one she calls where this happens.       ***Added Labels***

RuruTO by I'm here a lot
  • 736 Views
  • 1 replies
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Resolved! Apple Watch Activation - WS300 Error

Hello   I purchased an apple watch ultra and trying to activate the cellular plan, but getting WS300. Has anyone figured out a solution? my issue is a gave a unit letter that needs to be added after the street number in the street number box. When I ...

TaurusSy by I'm here a lot
  • 1695 Views
  • 3 replies
  • 0 likes

Resolved! Roger’s users manual

Where can I find the Rogers users manual?     ***Edited labels***

Rumi1 by I've been around
  • 1148 Views
  • 2 replies
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Resolved! Cutting the New SIM Card to Size

Refurb iPhone 12 Pro Max. I was on here yesterday asking about acquiring a SIM card. My bro-in-law dropped it off this evening. But I thought the actual sim looked like a cardboard copy. Apparently I’m supposed to cut it down? According to the net an...

nomadman by I'm here a lot
  • 575 Views
  • 1 replies
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Resolved! Need a SIM card for new (refurb) iPhone 12 Pro max

Hi there- I purchased a refurbished iPhone 12 Pro Max from the Apple online store. I’m upgrading from an iPhone 7. I got the new phone partially set up when I got the message that the SIM card was not compatible. I messaged to wireless services in Mo...

nomadman by I'm here a lot
  • 591 Views
  • 2 replies
  • 0 likes

How to delete my old Apple watch?

How can I delete my old apple watch?I got a replacement watch and already sent in the old one with factory reset.I’ve been having trouble link my new watch to the cellular account.The iphone watch app doesnt show any messages and just. The exclamatio...

Gbgbgb11 by I've been around
  • 532 Views
  • 1 replies
  • 0 likes

Outage In Russell Ontario

Experienced unannounced outages in the village of Russsell Ontario. Lost Ignite TV/Internet/Home Phone / Smart Home Security. Services were excellent on the past?

Blowj by I've been around
  • 329 Views
  • 0 replies
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Setting up new phone

So apart from Rogers sending me an absolutely horrendous message saying that I didn’t send back my cell phone yet and if they didn’t get it by the 15th, they were going to charge me $552 even though I hadn’t yet received my new phone from them yet, b...

Resolved! Incoming calls Dropping Since Latest Update

Since iOS 16.1.1 incoming calls drop out after one ring. It is since updated to 16.3 and still has the same problem. Does anyone know what changed? Thx   **Labels Added**    

iuz by I've been here awhile
  • 887 Views
  • 3 replies
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Resolved! My Mic

Can you also check my mic for my microphone make sure it’s not turn on as left on in the back end I need a system check on my personal information and to make sure my device and network are secure      ***Added Labels***

larexpo by I've been here awhile
  • 1090 Views
  • 5 replies
  • 0 likes

iMessage While Roaming

Can I Apple text message with out Rome like home?       ***Added Labels***

Mumpa by I've been around
  • 4828 Views
  • 2 replies
  • 0 likes

How to receive access codes while in Mexico ?

I currently have my Rogers iPhone in Canada on low data mode. I own a iPhone in Mexico with a Mexican phone number. When I access certain services in Canada the service wants to send me a code to access this service. They only have my Canadian number...

Mabeimers by I've been here awhile
  • 661 Views
  • 3 replies
  • 0 likes

Texts Turned Green

Why are my texts to other Apple phones being sent in green rather than blue?       ***Edited Labels***

Looie by I've been around
  • 765 Views
  • 1 replies
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2 Apple watches

Got a question…….I have an Apple watch series 7 cellular. I recently bought a second watch, an Apple watch ultra. The Series 7 is presently linked to my Iphone. I want to be able to use both watches in cellular mode, obviously not at the same time bu...

Banjaboy by I've been around
  • 552 Views
  • 1 replies
  • 0 likes

Apple Watch Pricing

Going to be buying an I watch soon with the cellular possibilities. I want to be able to use it with data when I don’t have my phone with me. What is the cost at Rogers to add this to my plan?   **Labels Added**    

Oscar9 by I've been here awhile
  • 2202 Views
  • 1 replies
  • 0 likes

Sim not working

Signed up for rogers 5g account and recieved the sim card but when input it in my phone it says “NO SIM “   *Added Labels*

JRTfonzy by I've been around
  • 618 Views
  • 1 replies
  • 0 likes