Unable to add my Apple Watch to My Cellular Plan

[Skyluna]

When I tap on ‘set up cellular’ on my iPhone, it immediately goes to the ‘My Rogers’ page and shows a red triangle with an exclamation mark in it and ‘ok’ underneath. when I select ‘ok’ it just bring me back to iPhone settings. I can’t get past that to set the cellular up.
Any ideas on how to fix this?
iPhone 14 and Apple Watch Series 10

***Edited Labels***

[RogersZia]

Good evening @Skyluna,

Welcome!

Have you tried to clear the cache and cookies for the browser you are using to load the login page & ensure the browser is up to date? You may also want to check the eligibility requirement as listed under "What is required to set up Apple Watch with Rogers?" on the What you need to set up an Apple Watch with Rogers page.

If the issue sill persists let us know so we can look into this further.

RogersZia

[Skyluna · Accepted solution]

It was resolved by contacting technical support. I'm not sure what they did on their end, but afterward, I was able to connect.