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Issue with "Set Up Cellular" on Apple Watch - Won't connect to carrier (Rogers)

jamiedefined1
I've been around

When I try and complete the cellular setup of my Apple Watch Series 7 (watchOS 10.3) via the Watch app (iPhone 15 Pro, iOS 17.3), it begins to open the Rogers.com website, but can't seem to connect. IMG_8848.jpeg

 

 

 

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Re: Issue with "Set Up Cellular" on Apple Watch - Won't connect to carrier (Rogers)

RogersJermaine
Moderator
Moderator

Hi @jamiedefined1,

 

Welcome to the Rogers Community Forums, and thank you for your post!

 

We appreciate the information you have provided by ensuring that both devices are on the latest OS. Did you have a previous Apple Watch linked before? We do want to ensure that the previous watch has been unlinked before connecting and setting up the new one.

 

If you have already completed that step and you are still experiencing the issue with it not being able to connect to Cellular, then please feel free to send us a PM so that we can ensure that everything is correct on the account. For more information on how our private messaging system works, please check out our blog.

 

Regards
RogersJermaine

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