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Forum Posts

Setting up Cellular on replacement Apple Watch SE

I replaced my Apple Watch SE, but I am unable to link my existing Rogers watch plan to the replacement watch.  After completing my 911 address I get a "something went wrong" screen: "Your smartwatch plan has been activated and added to your account b...

bacan2012 by I plan to stick around
  • 1058 Views
  • 6 replies
  • 0 likes

Watch Reservation - Apple Watch Ultra 2

Hi I was curious I reserved the Apple Watch Ultra 2 and it says 47 in cue only moved one number in days how long does it usually take or is there a way to check.   *** Edited Labels ***

Setting up Cellular on Apple Watch Ultra 2

Hi I am getting error WS508 while I am trying to set cellular on my new watch. Rogers store has set up the SIM and added to my plan but when go to set up cellular on Watch app and I log in and fill up the 911 address and validate it (even selecting t...

mg2310 by I'm here a lot
  • 5057 Views
  • 37 replies
  • 4 likes

Trying to replace Apple Watch with new one. Errors

Some similar issues I see but mine is a tad different. I had active cellular on an Apple Watch…. It stopped working so I completely erased and unpaired before sending back to Apple. Now trying to add my new watch to the existing Apple Watch plan. Pho...

Knf by I'm here a lot
  • 383 Views
  • 1 replies
  • 0 likes

Not receiving texts from Android phones

Good afternoon,   I recently switched from an Iphone 7 to an 8.  I also switched Canadian carriers (from Koodoo to Rogers) When I received the phone, I upgraded the software as part of the set up (IOS 11.4)   I am not receiving all text messages, bu...

CarrieSPat by I've been here awhile
  • 21273 Views
  • 19 replies
  • 1 likes

Resolved! Apple Watch Ultra LTE error code WS300

I know this has been brought up before but I’m having a different kind of issue than what I have been reading…I had a series 6 LTE and it worked flawlessly on the network for close to 3 years, I recently purchased an Ultra, unlinked the old watch and...

ragu13 by I'm a reliable contributor
  • 2395 Views
  • 8 replies
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Missing Voicemail Notification

iPhone 8. I recently switched my service from Shaw to Rogers. The phone receives, stores and plays back, incoming voicemails, but the Voicemail icon is now missing the red dot alerting me to new voice mails. Is it possible to fix this issue?       **...

Shabster by I'm here a lot
  • 1617 Views
  • 8 replies
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Rogers Account Ineligible for Cellular on Apple Watch

Hello, I've been trying to set up the cellular on my Apple Watch via the Watch app, and it continues to say "Your Rogers account is no eligible to enable cellular on your Apple Watch. Contact Rogers". I have been trying to work with Rogers (in-store,...

oliviaduke by I've been here awhile
  • 2215 Views
  • 8 replies
  • 0 likes

Apple Watch ultra won’t connect to cellular

struggling with this, never had issues with my series 6. I have spent 4 hours trying to get this stupid watch to connect      I have restored the watch like 8 times today, reconnected it to rogers at least 14 times.  Always the same thing. In setting...

Resolved! Unable to set up Apple Watch cellular feature with my iPhone 14.

As regards the subject, It’s been a frustrating 15 days trying to activate the cellular feature on my newly acquired watch. This is because I moved from Fido to Rogers solely because of this feature, bought the Series 8 solely because of this feature...

DannyA1 by I've been here awhile
  • 3813 Views
  • 12 replies
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Username for new mobile number

Hello, please help clarify for me. I currently have a rogers account number with my own BYOD mobile plan. Rogers customer service setup a new mobile account under my name (in order to get a special rate) for my wife to port her cell plan over. When I...

Klempford by I plan to stick around
  • 804 Views
  • 4 replies
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iPhone 12 radiation

Hi there. I am worried as I have a iPhone 12 and it is having a radiation issue. Can I exchange it for a different iPhone that’s safer? Is there a recall?

headache by I've been here awhile
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  • 3 replies
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Resolved! Apple Watch 8 Error During Cellular Data Setup

I am receiving error WS300 when trying to set up Cellular Data through the Watch app. I have visited two stores and the staff have not been able to provide me with a solution. Can anyone help?     ***Edited Labels***

cdmren by I've been around
  • 574 Views
  • 1 replies
  • 1 likes

iPhone 13 poor phone call quality

I got the new iPhone 13 last year and from day one the phone hasn't worked right. Apparently it sounds like I'm under water and I also hear feedback on my end. I never had this issue with my iPhone 8. I went to Apple because it's under warranty. They...

Unable to send photos texts

A few months ago I had ongoing issues with two iPhones. Unable to send photos/screenshots to groups with androids or even just to androids. It got fixed for awhile but it started again. Please fix the issue.       ***Added Labels***

Joaner by I plan to stick around
  • 2090 Views
  • 1 replies
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How do I add an Apple Watch to my Infinite Plan?

I just got a new Apple Watch SE and was trying to set up the cellular. I have an infinite plan, the instruction says I will see a choice between “add to the infinite plan” or “ add a new plan” when I set it up. However there was only one option for m...

vanessaxiao by I've been here awhile
  • 10562 Views
  • 17 replies
  • 0 likes

Resolved! set up wi-fi calling

I just ported from shaw to Rogers - I have no cell service in the area I live - I need to have internet calling and receiving. I found the form to fill out on my iphone I filled out address etc. - however it keeps telling me to try again later. It is...

Message failure on texts

I keep getting a message failure red !On my texts but some of them go through anyways   *** Edited Labels ***

Nancy58 by I've been around
  • 703 Views
  • 1 replies
  • 0 likes