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Forum Posts

Resolved! Cutting the New SIM Card to Size

Refurb iPhone 12 Pro Max. I was on here yesterday asking about acquiring a SIM card. My bro-in-law dropped it off this evening. But I thought the actual sim looked like a cardboard copy. Apparently I’m supposed to cut it down? According to the net an...

nomadman by I'm here a lot
  • 476 Views
  • 1 replies
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Resolved! Need a SIM card for new (refurb) iPhone 12 Pro max

Hi there- I purchased a refurbished iPhone 12 Pro Max from the Apple online store. I’m upgrading from an iPhone 7. I got the new phone partially set up when I got the message that the SIM card was not compatible. I messaged to wireless services in Mo...

nomadman by I'm here a lot
  • 427 Views
  • 2 replies
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How to delete my old Apple watch?

How can I delete my old apple watch?I got a replacement watch and already sent in the old one with factory reset.I’ve been having trouble link my new watch to the cellular account.The iphone watch app doesnt show any messages and just. The exclamatio...

Gbgbgb11 by I've been around
  • 414 Views
  • 1 replies
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How do I get a callback for a billing issue?

How do I get a callback for a billing issue?Opened a case, no callback, went to the store nobody call help. Wait on your phone lines is 3 hours or the lines are turned off at 7pm. Impossible to talk to anyone.Very poor customer service.

Outage In Russell Ontario

Experienced unannounced outages in the village of Russsell Ontario. Lost Ignite TV/Internet/Home Phone / Smart Home Security. Services were excellent on the past?

Blowj by I've been around
  • 252 Views
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Setting up new phone

So apart from Rogers sending me an absolutely horrendous message saying that I didn’t send back my cell phone yet and if they didn’t get it by the 15th, they were going to charge me $552 even though I hadn’t yet received my new phone from them yet, b...

Resolved! Incoming calls Dropping Since Latest Update

Since iOS 16.1.1 incoming calls drop out after one ring. It is since updated to 16.3 and still has the same problem. Does anyone know what changed? Thx   **Labels Added**    

iuz by I've been here awhile
  • 714 Views
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Resolved! My Mic

Can you also check my mic for my microphone make sure it’s not turn on as left on in the back end I need a system check on my personal information and to make sure my device and network are secure      ***Added Labels***

larexpo by I've been here awhile
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iMessage While Roaming

Can I Apple text message with out Rome like home?       ***Added Labels***

Mumpa by I've been around
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How to receive access codes while in Mexico ?

I currently have my Rogers iPhone in Canada on low data mode. I own a iPhone in Mexico with a Mexican phone number. When I access certain services in Canada the service wants to send me a code to access this service. They only have my Canadian number...

Mabeimers by I've been here awhile
  • 461 Views
  • 3 replies
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Texts Turned Green

Why are my texts to other Apple phones being sent in green rather than blue?       ***Edited Labels***

Looie by I've been around
  • 598 Views
  • 1 replies
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2 Apple watches

Got a question…….I have an Apple watch series 7 cellular. I recently bought a second watch, an Apple watch ultra. The Series 7 is presently linked to my Iphone. I want to be able to use both watches in cellular mode, obviously not at the same time bu...

Banjaboy by I've been around
  • 418 Views
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Apple Watch Pricing

Going to be buying an I watch soon with the cellular possibilities. I want to be able to use it with data when I don’t have my phone with me. What is the cost at Rogers to add this to my plan?   **Labels Added**    

Oscar9 by I've been here awhile
  • 1494 Views
  • 1 replies
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Sim not working

Signed up for rogers 5g account and recieved the sim card but when input it in my phone it says “NO SIM “   *Added Labels*

JRTfonzy by I've been around
  • 468 Views
  • 1 replies
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Unable to turn on Wifi Calling iPhone 13 Pro

I’ve been trying for days now to connect to Wifi Calling with no success. Where I am (Grenada), will not let me dial out on any carrier saying “I’m not allowed”. When I try and turn on the Wifi Calling, it gives me this message “ We're currently proc...

dxb4889 by I've been here awhile
  • 758 Views
  • 3 replies
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Wi-Fi calling

If I am travelling in the United States and I’m in a hotel and I’m on Wi-Fi and I have Wi-Fi calling turned on my iPhone,may I use my phone without incurring long-distance for phone calls charges? Can I receive phone from Canada?

Oscar9 by I've been here awhile
  • 463 Views
  • 1 replies
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Phone order

I ordered a new phone more than a month ago... My order went from back order to nowhere to be found...?? HELP??!!   ***Edited Labels***

femto by I've been around
  • 347 Views
  • 1 replies
  • 0 likes