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iPhone 12 eSim Poor Network Connectivity in Toronto Lakeshore

Just switched to Rogers and setup 2 iPhone 12s with eSim.  We live in Vaughan and 5G is working in our neighbourhood and surrounding area.  Went down to Lakeshore/Parklawn area in Toronto yesterday.  During the drive no issues with cellular data (Waz...

victor885 by I've been around
  • 1002 Views
  • 4 replies
  • 0 likes

Finding serial number for old iPhone (Apple class action)

Hello! I purchased an iPhone 7 in 2016 and I am eligible for the Apple throttling class action but to register I need to input the serial number of my iPhone. I bought it from Roger’s and I could find the maintenance agreement pdf which in principle ...

Qubit by I plan to stick around
  • 12478 Views
  • 14 replies
  • 3 likes

Resolved! RCS on iOS

Hi,I'm on iOS Beta 3 and so far, Bell, Telus and Freedom have RCS enabled. Do you guys plan on activating the feature in the near future?

TwitchyPuppy by I'm a reliable contributor
  • 11219 Views
  • 27 replies
  • 1 likes

Apple Watch (GPS + Cellular models) Activation

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes   Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but f...

nasa25 by I'm a trusted contributor
  • 145255 Views
  • 608 replies
  • 1 likes

Trade in Apple Watch 7

Trying to trade in my apple watch 7, it is asking for an imei number which I can't find on the watch     ***Edited Labels***

Ssrr5 by I've been around
  • 764 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail notifications with no new voicemail

I have a BRAND NEW iPhone XS... like 6 hours old. Just set it up today and ported over my old number from Fido. I CANNOT CANNOT CANNOT get rid of the "New Voice Mail" popup upon restart AND a "red dot" on the voicemail icon in the phone app. (no numb...

jenhill by I've been around
  • 168004 Views
  • 15 replies
  • 0 likes

Iphone13 dropping cell service

Can’t seem to reliably stay connected to Roger’s cell serviceSignal drops intermittentlySIM card works in other cell phonesNetwork reset does not help   *Added Labels*

DocSBC by I've been around
  • 627 Views
  • 1 replies
  • 0 likes

Resolved! Recover deleted texts

Hi, I needed help with recovering deleted texts I sent on my phone. It was probably from 2 years ago. I don’t need the content I just the number I texted. Is there someone I can email?Thanks in advance!   **Labels Added**    

Rodshi by I've been here awhile
  • 1927 Views
  • 3 replies
  • 0 likes

Group texts Can’t text

I have been in a group text for a few months. This weekend no one can see my texts anymore. I am still in the group, I can see everyone else’s texts. I am in the group still. No one has blocked me. I have reset my phone, powered on and off with messe...

ADree by I've been here awhile
  • 6287 Views
  • 8 replies
  • 2 likes

Rogers Device Protection plan

I paid 18.99$ every month but when I lost my phone, they take 452$ and rejected my request. If you pay 18.99$, you can buy phone by down-payment of 452$ from any other company.      *Edited Labels***

Jagsharan by I've been around
  • 751 Views
  • 1 replies
  • 0 likes

Certified Pre-Owned

Was wondering about the certified pre-owned iphones (14 pro or 15 pro).  My main concern is the battery health.  The options for the CPO are like new and lightly used.  I would be going with the 'like new' version but was wondering if the phones woul...

mrvillegas by I've been around
  • 1325 Views
  • 1 replies
  • 0 likes

How to file a repair service for my Iphone?

I added the device protection plan from Rogers when I get my Iphone 15 Pro Max from Rogers, now my phone screen is cracked. I want a repair, and I filed a request online. However, it said that "You are being redirected to Apple to complete the repair...

sold a bad iphone

I phone 15. Had issue with the phone. Now Apple has it to repair the phone and Rogers says I still have to pay full price for the Phone. Prior to buying the Phone I was conned into getting an I phone  The girl at Canadian Tire gave me the whole spell...

Rogers 5G multi sim card

Just received an iphone 13 with a multi sim card.  How do I trim the card so that I end up with only the nano size?  It's not apparent from looking at the card.  Don't want to damage the SIM right out of the box!   **Labels Added**

percina by I've been around
  • 2056 Views
  • 2 replies
  • 0 likes

iPhone 15 pro back order

I ordered a new iPhone 15 pro on April 3, 2024. The agent said it was in stock and would be shipped immediately.After going back to the app it said the phone was back ordered. It’s been 3 weeks now.   *Added Labels*

eSIM charges and other details

I was using physical card, one day I have activated eSIM and later on I realised that there would be some charges, so I canceled eSIM and meanwhile my physical card was also dead so I had to activate eSIM again and I would like to know all complete c...

Hardik001 by I've been around
  • 816 Views
  • 1 replies
  • 0 likes

Where’s my internet

We moved on March 9th and are still waiting for our internet. We have been loyal customers for nearly 15 years and we have been lied to and given the run around for nearly 2 weeks now. We’ve been told there is a glitch with our account and they are w...

Lizlin by I've been around
  • 598 Views
  • 1 replies
  • 0 likes

iPhone not sending sms to Android

All of a sudden in the past two weeks my iPhone has stopped sending text messages to any Android phones. I’ve checked ALL required settings and they are correct. I’ve also wiped and restored the iPhone to default to make sure there are no conflicts. ...