When I tried to activate my Apple Watch 3 yesterday the Watch App initially allowed me the option to get the process started, but then quickly failed. I called Tech support who couldn't address it although they said I qualified to add the Watch to my account. The problem was escalated to a higher level. The higher-ups also couldn't solve it and it was finally escalated on a "we will text you within 72 hours once resolved" basis. So it has only been a day now.
Interestingly however, now, when I go into the Watch App now under Cellular, the option to start cellular activation is now GRAYED OUT with this message, "Your Rogers account is not eligible to enable cellular on your Apple Watch. Contact Rogers for more information.". This is weird, because it is just wrong. I have a regular family plan with Rogers and I was also told it is fine to add the Watch. So what is this Rogers?
Error WS509 was "Your watch has been activated but the plan can't be linked to your device" or something like that anyway but the point is we shouldn't bothering to decode the error it's up to Rogers to have their stuff together so we don't see any errors.
Same problem as others have reported: can't get past 911 screen. Continue button is greyed out.
Good evening Community,
For those of you who encounter problems with the 9-11 Address step, please have a look at post 15, located on page 2.
Make sure to avoid entering your whole address on the first line.
The address fields are actually broken up between street NUMBER (line 1) and street NAME (line 2).
We appreciate the feedback we get from all of you!
Thank you for your patience and understanding while our offline teams work on your tickets.
Thanks RogersMaude, that tip helped get past the 911 screen.
Also, activation worked for me just now. No errors. Made a successful call from the Apple Watch with iPhone in airplane mode.
Steps I had taken: network carrier settings reset; restart iPhone; remove and re-install Watch app on phone; unpair and re-pair watch (do not choose restore from backup option -- yes, annoying); then on 911 screen, enter street number on first line and street address on second line.
Any news for the people who are getting the WS504 error messages after accepting the Roger agreement? Would really like to get this going!
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