OK so the system is now live. You should get a pop up asking if you'd like to update the carrier settings. Click Yes
Then you go back to your watch app and 'setup cellular' is active. I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address. So not sure what's going on with that. But I was able to get like 2 steps from the finish lol
So I have been trying to activate my Apple Watch LTE data since yesterday PM. At first I would get to the E911 address entry form but have the "Continue" button greyed out. Each time I had to cancel out. Now, instead of the E911 address entry form after accepting the E911 ToC I only get Error WS504 page. Opened ticket #C136561095 with support. Initially I was told it will take 24 - 72 hours for resolution, but usually it is closer to 24 hours. Now, I am told a case like this can take up to 7 days.
Rogers: do you see the irony of this situation? First you keep your loyal customers waiting for months to implement the support for Apple Watch LTE. Then you announce the support and it does not work! I hope you can do better...
I don't think we've seen anything yet
Grab the popcorn and head down to your local Rogers store on Friday morning for AW4 launch/activation
It'll be a sight to behold! Those in store reps will have a full head of grey hair by about 5pm on Friday afternoon.
Welll I'm failing with error WS509, this is absolute nonsense! Why is Rogers saying they support the watch when they don't they have had a year plus since the AW3 came out to implement it and they only support it in name only.
Also, the whole sign up process is ridiculous with having to sign in manually then the awful, time wasting picture captcha process then having to fill in the stupid 911 address form without autofill and then format it EXACTLY only to have the whole process fail AGAIN! It is almost abusive!
Rogers needs to really spend money on the network, which clearly they haven't .
No improvements today. They responded to my ticket from yesterday with a phone message to call tech support.
I do notice that the Rogers reps are no longer posting platitudes to this thread, so perhaps they've accepted that it really us busted and no, its not the user's fault.
When I tried to activate my Apple Watch 3 yesterday the Watch App initially allowed me the option to get the process started, but then quickly failed. I called Tech support who couldn't address it although they said I qualified to add the Watch to my account. The problem was escalated to a higher level. The higher-ups also couldn't solve it and it was finally escalated on a "we will text you within 72 hours once resolved" basis. So it has only been a day now.
Interestingly however, now, when I go into the Watch App now under Cellular, the option to start cellular activation is now GRAYED OUT with this message, "Your Rogers account is not eligible to enable cellular on your Apple Watch. Contact Rogers for more information.". This is weird, because it is just wrong. I have a regular family plan with Rogers and I was also told it is fine to add the Watch. So what is this Rogers?
Error WS509 was "Your watch has been activated but the plan can't be linked to your device" or something like that anyway but the point is we shouldn't bothering to decode the error it's up to Rogers to have their stuff together so we don't see any errors.
Good evening Community,
For those of you who encounter problems with the 9-11 Address step, please have a look at post 15, located on page 2.
Make sure to avoid entering your whole address on the first line.
The address fields are actually broken up between street NUMBER (line 1) and street NAME (line 2).
We appreciate the feedback we get from all of you!
Thank you for your patience and understanding while our offline teams work on your tickets.
Thanks RogersMaude, that tip helped get past the 911 screen.
Also, activation worked for me just now. No errors. Made a successful call from the Apple Watch with iPhone in airplane mode.
Steps I had taken: network carrier settings reset; restart iPhone; remove and re-install Watch app on phone; unpair and re-pair watch (do not choose restore from backup option -- yes, annoying); then on 911 screen, enter street number on first line and street address on second line.
Any news for the people who are getting the WS504 error messages after accepting the Roger agreement? Would really like to get this going!