Apple Watch (GPS + Cellular models) Activation

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Resident Expert
Resident Expert
Posts: 793

Apple Watch (GPS + Cellular models) Activation

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes

 

Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address.  So not sure what's going on with that.  But I was able to get like 2 steps from the finish lol

 

 

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I Plan to Stick Around
Posts: 26

Re: Apple Watch (GPS + Cellular models) Activation


@nasa25 wrote:

OK so the system is now live.  You should get a pop up asking if you'd like to update the carrier settings.  Click Yes

 

Then you go back to your watch app and 'setup cellular' is active.  I was able to get all the way to the 911 address screen but for some reason the 'continue' button is greyed out even when I enter my full address.  So not sure what's going on with that.  But I was able to get like 2 steps from the finish lol


I presume you are already on iOS 12 for the carrier settings popup to appear?  

Resident Expert
Resident Expert
Posts: 793

Re: Apple Watch (GPS + Cellular models) Activation

Yes sir.  I updated to ios 12 and watchos 5 a couple days ago



I Plan to Stick Around
Posts: 18

Re: Apple Watch (GPS + Cellular models) Activation

How were you able to get watchOS 5? I have iOS 12 GM, but wasn’t able to get the watchOS 5 GM. Also, anyone know how to get the watchOS to update without a charger? I’m at 91%, so I’m not worried about it dying. Can’t believe they keep teasing us. Update carrier settings, now you still can’t until watchOS 5...

Resident Expert
Resident Expert
Posts: 793

Re: Apple Watch (GPS + Cellular models) Activation

I googled searched for 3 minutes and downloaded the developer watchos5 beta profile.  Public beta didn't get the watch os beta.

 

Now that ios 12 is officially out you should be able to update your watch to os5

 

WatchOS takes like 90 minutes or so to install.  Gonna be longer now that everyone is hammering the system.  



Resident Expert
Resident Expert
Posts: 793

Re: Apple Watch (GPS + Cellular models) Activation

Error WS102 after Step 4.  Can't get an ETA on when this will be fixed

When the system went live around 12:40pm I was able to get to step 6 but the continue button was greyed out.

 

Gotta love day 1 shenanigans



Moderator
Moderator
Posts: 2,046

Re: Apple Watch (GPS + Cellular models) Activation

Good day @nasa25,

 

Thank you for posting the details of your personal experience to the Community.

I'm sure that knowing about your situation will help a lot of other users.

 

The possible causes of Error code "WS201" are:

  • Maintenance of the application.
  • Communication issues between the app and server.
  • Your credit evaluation is not up to date.

Were you able to complete the activation of your Apple Watch on your Rogers Account?

 

If not, we'd like the opportunity to further look into this. If you're still experiencing the issue, please reach out to us via Private Message.

 

Thanks again!

 

RogersMaude

Resident Expert
Resident Expert
Posts: 793

Re: Apple Watch (GPS + Cellular models) Activation

Hi Maude,

Thanks for the note. I verified yesterday that my account was good to go for the Apple Watch line. I’m approved for up to 10 lines and currently have 6. It must be a system maintenance issue. I confirmed with tech support that this is most likely the case.

Between 12:40pm and 1pm (when the system first went live) I was able to get to step 6 (enter 911 address info) which is the last step before final verfication. The continue button on step 6 was greyed out.

From 1pm onwards it looks like Rogers tech team noticed the issue and took the system down. Because since then I can’t get past step 4 (page that verifies your share everything plan right before step 5 which is the terms and conditions page).

I’m 99.9% sure that the team responsible for this Apple Watch system is working on it right now (or at least has the system down to work on it). If you’d like to look at my account to verify everything looks good with it again then I’d definitely appreciate that.

With that being said I’d be extremely surprised if anyone has successfully been able to add the Apple Watch to their account today.


Resident Expert
Resident Expert
Posts: 793

Re: Apple Watch (GPS + Cellular models) Activation

Ok so this activation is turning into a side project for me. Spent like 5 hours on it today. Current situation after talking with the tech team:

- Known glitch exists and all users getting errors at various stages of the process. Tech support is working on it.

- most likely a server crash somewhere

- no known eta for resolution but they’re working on it


I Plan to Stick Around
Posts: 18

Re: Apple Watch (GPS + Cellular models) Activation

The screen is pretty particular about how you enter the data.
I got to continue, got to the 911 data and right at the end it failed to sign me in. Lol