@pbrox77 which error code are you getting and at which step?
I'm almost an expert at this point LOL
I'm on the line with tech support trying to solve my WS300 error after the 911 address page. I entered the data to a T as per Maude's guideline but it still errors out. I'm so close yet so far!
I think it's just a general error code. I've had it at step 2 before but it was generally due to me entering wrong captcha data. If I were you I'd try again and make sure everything is correct.
Tech support is helping me right now and as soon as I get more info I'll pass it along.
Edit - tech support told me to wait on a resolution as I have a case open. 3-5 business days
WS201 - Error caused by phantom lines being added to account. Once lines are maxed out, code is thrown. Solution is to contact Rogers support to have them delete the 'reserved' lines on the account. This error can also be caused by your credit profile not being up to date so make sure you're approved for an additional line.
WS300 - Resolution TBD. Thrown at the account login page, after the plan choice page and after the 911 address verification page.
WS504 - Resolution TDB. Thrown after terms and conditions page.