Apple Watch (GPS + Cellular models) Activation

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I Plan to Stick Around
Posts: 18

Re: Apple Watch (GPS + Cellular models) Activation

Power down your phone and then try.
Moderator
Moderator
Posts: 1,893

Re: Apple Watch (GPS + Cellular models) Activation

Hey @Narvek,

 

Welcome to the Community!

Experiencing issues while trying to activate a device can be annoying. We want to help you sort this out!

 

First, make sure your Apple Watch is on WatchOS5. 

In the Watch app: Go to "General" -> "Software Update".

Then, verify that your iPhone has the latest carrier settings

It should show Rogers 33.1 beside Carrier on the "About" screen.

 

As mentioned by @brianewebb1, don't hesitate to power off your device before trying again.

 

Hi @rflats771,

 

Thanks for joining the Community!

We appreciate you took the time to share your experience with us. It sounds rather upsetting. Smiley Embarassed

 

If your Apple Watch has been added to your account, you're almost there!

 

To learn how to link your Apple Watch to your iPhone, click on the following link : https://roge.rs/2NNoGNj.

Ensure your Apple Watch is paired to your iPhone via Bluetooth before you start!

 

If the issue still persists, please make note of the Error code (starting with "WS") to help us investigate further!

 

RogersMaude

Resident Expert
Resident Expert
Posts: 758

Re: Apple Watch (GPS + Cellular models) Activation

I’m still getting the same error code but I see that the annoying captcha picture was removed from the process. Thank god for that. Saves about 50% of the time from trying to activate the watch.

I’m sure this will all be sorted out soon.


I Plan to Stick Around
Posts: 12

Re: Apple Watch (GPS + Cellular models) Activation

Today is the first day that they launched the support for iwatch 3 & 4. I’m getting an error ws300 while setting up the cellular network on my iwatch series 3. Please advice. Thanks

I've Been Here Awhile
Posts: 2

Re: Apple Watch (GPS + Cellular models) Activation

I managed to make it working. Just installed IOS 12 and Watch OS 5. After that had to restart my iPhone X (otherwise it says that need to update Apple Watch). After that just followed instructions to activate from Watch App -> Cellular.

Worked like a charm from the 1st try. Now i can see my watch added to my share everything plan. It assigned it a new number, but only billing 10 CAD / month for device plan. I turned off my phone and tested that i can call my main number and answer using watch, also when calling from my watch it detects as my main number.

So, I guess everything works as expected.

I've Been Here Awhile
Posts: 4

Re: Apple Watch (GPS + Cellular models) Activation

Same thing as is happening to others. Various errors at various stages. Doesn't work. Overall what you'd expect from Rogers.

Resident Expert
Resident Expert
Posts: 758

Re: Apple Watch (GPS + Cellular models) Activation

Still getting the ws201 error. Pretty frustrating.

Oh well.


Resident Expert
Resident Expert
Posts: 758

Re: Apple Watch (GPS + Cellular models) Activation

So I was FINALLY able to rid myself of the WS201 code.

 

I had 4 reserved lines on my account for some reason and adding that to the 6 lines I already have was putting me at 10 lines which is what I'm approved for.  Rep just had to remove those 'reserved' lines.

 

But now when I press continue on the 911 address page, the next page is an error ws300 'something went wrong' LOL.  Regardless of how I enter the data I keep getting that.  

 

Wow this is one EPIC activation process!

 

More info - the reason it's reserving lines is that each time you get to the 911 address section and it errors out, the system reserves a new line.  So for me I have 6 lines and approved for 10.  After 4 unsuccessful tries, it basically locks me out and a rep has to delete those lines.

 

So each time you get an error past the T&C's page, a line is being reserved on your account!



I Plan to Stick Around
Posts: 10

Re: Apple Watch (GPS + Cellular models) Activation

I’m running into WS300 errors right after step 2 where you put in your login credentials. I get the picture captcha and answer it, then click sign in. About 60 seconds later I get a WS300 error.

I have an iPhone X and Apple Watch series 3 LTE, running iOS 12 and watchOS 5 respectively. Carrier version is Rogers 33.1
Also rebooted both devices.

Anyone else having this problem? Tried all yesterday and this morning.

I have a ticket open with Rogers, but it’s 48 to 72 hours before 2nd level investigates it.

Any suggestions would be most appreciated. :-)
Resident Expert
Resident Expert
Posts: 758

Re: Apple Watch (GPS + Cellular models) Activation

It's better a WS300 than a WS201.  WS201 means that you've reached the max lines for your account and you'll need to contact a rogers rep for them to delete the 'reserved' lines.  Each time you error out at the 911 address page, a line is reserved to your account.