Resolved! Balance & Payment
Can I get my phone turned back on without paying the full amount up front? ***Edited Labels***
Account Support
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Forum Posts
Resolved! changing from Ignite TV to Ignite Internet with Smartstream
If I want to move from Ignite TV to an Ignite Internet with Smartstream package what are the required steps? Is it merely an account change or does the shift require a hardware change (i.e. different modem or boxes)? Very hard to find this informatio...
Resolved! Downloading Apps via Google Play
HI, I am a senior just upgraded my phone from an old Nokia flip phone.it has been quite a leap and will take me awhile! i had to upgrade my plan the only thing i have had some trouble with is being able to download apps.i am still trying to figure ou...
Overage charges
Good day. I am really angry.I have been getting overage charges for 4 months now. This mostly started after I got the ignite modem.Some of my bills have been $1400, $1000, $800 etc.I have tried to go to the rogers store that I deal with to speak to s...
Resolved! Marketing Calls From Rogers
So just after I moved to where I am now I got a call from a Rogers sales agent who told me that he's the sales agent for the building and can get me a great deal. I said I already am a customer but would love to hear what he can do for me, he said "O...
Resolved! replacing ancient phone
HI, Just got a renewed phone today a MOTO G PURE,to replace a Nokia 2720 flip phone.the new phone did not have a sim card and i have a current offer on my account to upgrade my plan,the current sim card does not fit what should i do to get ready to u...
Resolved! Help with changing billing address
I want to change the billing address but I cannot change it. please help ***Edited Labels***
Resolved! phone plan upgrade
HI, I am a senior trying to upgrade my phone and plan.there is currently an offer on my plan to upgrade but when i try to purchase a phone it send me to far more expensive plans and not the current offer which is quite reasonable? can someone let me ...
Disney+ Promotions: How to OPT OUT ??!!
First blast of marketing materials came in on Easter weekend; Text message, Email and Phone call. Replied "STOP" to text message, could find no opt-out option via email, ignored phone call. Couple weeks later: Same blast: Text (from a different nu...
Feedback About Switching to Ignite Internet
I was offered Ignite upgraded for my internet, with a Promise of stable internet. I got the router, and it was not working. I patiently worked with Ignite support for 10 days. They tried various things and finally a technician was requested to visit...
Price Protection on plan?
Hi all, recently indulged in a 500mbps plan on a 3 year commitment. In my key order information details I see that it states under the pricing that “Prices subject to change in accordance with the Rogers Terms of Service. Either I’m tired or I don’t ...
No more 12 month promos?
I was shocked to find out today that Rogers doesn't have 12 month promos like they advertise. My 12 month promo was to expire on April 30/22 and my Rogers bill came and my price had gone way up. I had already talked to Rogers and made arrangements fo...
Promotional Mastercard
Hi joined Rogers in March and was provided with a promotional welcome gift - a $150 Mastercard. I was suppose to receive a Welcome email after 5 to 6 weeks with the activation code. I never received the email. Called Rogers. The customer service peop...
Resolved! Explain 2-year contract
I was new here in Canada when I got a Samsung S8 from Rogers. And the way I understood how the 2-year contract works is that I have to pay the phone + text, call, and data within those first 2 years. And then after the 2 years, I only have to pay for...
Resolved! Can't View iPhone 13 Details on Rogers.com
For a company that sells internet services, this is shocking. I wanted to upgrade a cell phone but the site keeps either booting me out or just takes me back to the same screen over and over again. All I am doing is trying to click on the "more det...
Resolved! Porting a Parked number from NumberBarn to Rogers
I have a local wireless number, currently with another carrier. It appears to be easily portable to Rogers. my problem is, I don’t want to use that number for several months, so am planning to park it with a service called “NumberBarn” until I am rea...
Additional channels in retirement home
If Basic channels are included in my retirement home, how do I add additional channels such as a Sports package? *Added Labels*
Resolved! When will the next iPhone Sales be?
My friend pays $18 month for their iPhone ``13. Said they got a deal at the beginning of April. I only see it for sale for $47/month... that's a huge price diff. I need a new phone but am I better off to wait if a new sale will happen this month? *...
$99.99 Ignite 500u with Flex 5 and Disney+ not available?
I'll try to keep this short.I called in to cancel my home services as I've found better prices elsewhere. When the rep proceeded to look for something better for me, he gave me a quote for Ignite 150u with Flex 10 for $125. But I found another deal o...
Customer Service Nightmare
I'll start by saying that the retention agent I spoke to was great. He tried as best he could to fix the problem that I'm about to discuss. BUT, I called on 04/03 for an upgrade, my daughter dropped her phone, it's unusable. I was told there was an o...
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