I have been trying to get a hold of someone at Rogers, for now, 3rd week, and each time I call, wait times have ranged from 2+ to 4 hours. I have never seen such horrid service. This is beyond ludicrous. They keep raising service fees but continue to...
I have an account with services, but when I put my information it sends me to an account with NO services. At the same time I get bills to my email from a second account that are infinite times higher that the one that I contracted.Every time I call ...
Hi,Currently I am outside of Canada so how can I stop my current mobile plan?Thanks! **Added Labels**
I was billed for 2 calls to Hungary which 100% were not made by anyone in our house (just my wife and I during Covid, no one else has been in our home at all, we don’t even know anyone in Hungary). Don’t see how it could be a misdial given the need ...
I was trying to purchase a new device and upgrade my existing plan online. After I had made the one time payment the page started to load, but it never stopped loading.I received no email confirmation and my debit was charged with the purchase amount...
There was an increase in rates which was included in my November invoice saying that rates will be going up effective January 2023. However, there were no other reminders after that. Is there a reason why this could not be noted again in December & ...
I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me ...
I need a manger as promised to finally call me. xxxxxxxxxx (phone number removed by mod - keep personal info private). I have been told 4 times manager woukd call me. Still a manger has not called back.
I have been trying to solve the $2.62 issue with Rogers, but it seems like 18 years of business relationship got to an end. The bill says, i should pay on November 10, which my bank release the money that day, but Rogers disagrees and charged me $2....
I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...
What are Data overuse changes in rogers 1gb plan ***EDITED LABELS***
Wanted to know if this is common or if anyone else has experienced this. After being passed around a bit trying to resolve a billing issue I was hung up on instead of transfered. I had been on the phone for over about 5 hrs and had allready called tw...
Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...
Hi, I’m new to rogers and I noticed that my account balance on the app is negative? What does that mean? ***Edited Labels***
Please! Don’t cut my internet I used my data just for get some information from my friends and my nation because of that I used all my data. Please don’t cut my internet. **Labels Added**
I'm starting to be reminded as to why I left Rogers as a Internet provider in 2021 ... the bill never reflects all the discussions you had with customer service reps. I decided to come back to Rogers after I was offered a deal from Bell but Rogers ca...
Why can’t I sign up for Disney+? I have the Popular bundle with 45 Channels and 44 Flex Channels, 500u for internet, and home phone.So my question is, why isn’t Rogers offering the 12 month Disney+ deal for my package ?I noticed that it’s offered t...
I have been billed more then what is on my contract agreed on Jan 9th **Labels Added**
when will I be involved? ***Added Labels***
Has anyone noticed that when you upgrade to Ignite from Digital, the charge date gets moved up?Mine got moved up by about 2 weeks. So now I will have 2 Rogers charges within a month.I contacted Rogers on Chat and their agent informed me the billing s...
