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Resolved! Roam Like Home

If I'm out of the country and use my hotel free Wi-Fi will I still be charged $15/day?       ***Edited Labels***

Bim95 by I've been around
  • 2148 Views
  • 1 replies
  • 0 likes

Change Data Amount

Hey there! So I currently have 80gb of data per month, and I just quit my job and now work from home. I’m only on the wifi and I usually don’t leave the house, so I’ve only used 10gb this month.I’m wondering if it’s possible to request a plan with le...

123667 by I've been around
  • 1006 Views
  • 1 replies
  • 0 likes

Payment Posting Timelines

Can you explain why Rogers is the only one of my online bills that consistently takes 3-5 days to post my payment. I pay at a financial institution as I do with all my bills. Payment is credited the day I make it, the delay is on your side resulting ...

Caspenard by I've been here awhile
  • 4402 Views
  • 4 replies
  • 1 likes

unhappy with likewize

I am writing to file a complaint against my replaced device.I lost my device which was iPhone 14 plus, Midnight Black, 128gb. As per the protection plan, I got a replacement device.Now this device is NOT iphone 14 plus; infact it is a iphone 13, midn...

Returned Rogers's Equipment

Hello,   I returned Rogers's equipment on January 27, 2023. I have Equipment the return form. Legacy Customer Premise Equipment Serial Number: 251185xxxxxx Legacy Customer Premise Equipment Serial Number: SATxxxxxx I keep getting e-mails requesting e...

Jiyoung by I've been around
  • 1429 Views
  • 1 replies
  • 0 likes

Resolved! Calls from NTT

Hi,Is this a legit rogers number : 1866 469 3904He called me, and said he is from ntt calling on behalf of rogers. Offered me a package of rogers ignite with basic cable for 64 bucks.     ***Edited Labels***

Rhmeed by I've been around
  • 25029 Views
  • 6 replies
  • 0 likes

No confirmation email, no simcard after accepting winback offer

Long story short: I recently switched to another carrier. As a result of that, 5 days ago I get called by Fido/Rogers winback team and was presented with a Rogers offer. I accepted it, went through all steps on the phone. Account got created. I was t...

traz by I've been here awhile
  • 3015 Views
  • 6 replies
  • 1 likes

Package promos expiring

Every year promos on package expire and have to call in. So frustrating this year call in given a price well above what I’m paying I said no please cancel after over 30 years and response was ok Really??? Can I send you to retention or a supervisor t...

tony52474 by I've been around
  • 1285 Views
  • 1 replies
  • 0 likes

Rogers Home Phone Port-In Process

Just moved to Rogers and asked to have previous home phone # move over to Rogers phone service. Didn’t happen as yet. How long does it take?   **Labels Added**    

Slomojo by I've been here awhile
  • 1887 Views
  • 3 replies
  • 0 likes

Question about Ordering a New Cell

I'm thinking of ordering a new cell off rogers.com so I can save the 50.00 setup fee, but I was wondering how soon I have before the new phone has to be online?I just want to make sure I know the proper way to transfer my old phone to the new one bef...

gordow by I plan to stick around
  • 1072 Views
  • 1 replies
  • 0 likes

New Order for iPhone 14 Pro Max - Cancelled

Being an ex Rogers customers, I was reached out by Bring Back team and was offered Iphone 14 Pro max for a discounted price. While the order in place,  it was confirmed that the warehouse had the new phones in stock and will be shipped in a week. But...

Sumani by I've been here awhile
  • 1186 Views
  • 2 replies
  • 0 likes

Disney plus

I have a 6 months promotion has anyone done this before. It hard to believe I can get 6 months free I’m looking into seeing what on Disney plus is it any good     ***Edited Labels***

Resolved! Data offer

I got a data offer in my Rogers. 50gbs for $60.00 a month. Chat to Roger's rep for some details. He couldn't or wouldn't answer any of my questions. Wouldn't even be able to give me the offer? I'll pass as something doesn't smell right   ***Edited La...

Fatkatz by I plan to stick around
  • 1124 Views
  • 1 replies
  • 0 likes

Resolved! New Cell Phone Pricing

I looking for a new cell phone. Roger's has the Samsung S23+ at $1402.00 on upfront edge, which means they want the phone back in 24 months. Outright it's $1927.00? Samsung has the phone on sale for $1399.99 Outright and $1599.99 after the sale? So R...

Fatkatz by I plan to stick around
  • 1147 Views
  • 1 replies
  • 0 likes

3 calls fron NTT

I have received three calls from NTT. First call went to voice mail. I wasn't interested.The next day they called back, and couldn't understand I wasn't interested. So the next day, yesterday, they called back. And insisted they had a deal for me. I ...

Leif13 by I've been here awhile
  • 2639 Views
  • 3 replies
  • 0 likes

Getting a hold of a live person to cancel services

I have been trying to get a hold of someone at Rogers, for now, 3rd week, and each time I call, wait times have ranged from 2+ to 4 hours. I have never seen such horrid service. This is beyond ludicrous. They keep raising service fees but continue to...

Ibrahim11 by I've been around
  • 1839 Views
  • 3 replies
  • 1 likes

Resolved! Weird Billing and multiple accounts at my name

I have an account with services, but when I put my information it sends me to an account with NO services. At the same time I get bills to my email from a second account that are infinite times higher that the one that I contracted.Every time I call ...