Regarding Port Issues

[PB28]

Hi I went to Roger’s store for porting my sim from virgin to Roger’s . It was unsuccessful. I was Roger’s previous costumer but due to some issues I port to virgin . But I cleared all my dues. Now I was porting again to Roger’s but was it was unsuccessful and I was asked to make case . Please help me . My tentative account is xxxxxxxxx

***Edited Labels***

[RogersJermaine]

Hi @PB28,

Thank you for joining us here on the Rogers Community Forums! We appreciate your post and can certainly do our best to guide you to the correct place to get your issue resolved. If you are porting your number in from a different provider, we would be setting up and creating a new account for you first with a temporary number, and then you would be able to transfer the number in from your previous provider.

Was a case or ticket already created for you, or were you asked to contact us to have one created? If so, please feel free to reach out to our support team here.

Thank you,

RogersJermaine

[PB28]

Hi , so the main issue I faced was the credit check was unsuccessful. I have contacted the Roger’s tech support they said that they have created a case but I didn’t get any any reply from them still after 24 hours .

[RogersJermaine]

If it has been past 24 business hours from the date the case was created, then we can take a closer look to see if there are any further updates to provide.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,
RogersJermaine

[Pauly]

so the issue was a failed credit check issue? Then that has nothing to do with porting,  fix the credit check issue first then ask to have the number ported again,  cant get any easier than that