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Forum Posts

Rogers Credit card mess!

I had been a shaw customer for the last 30 years with no problems.  When Rogers took over shaw, I went to the store to get new sim cards for my family's 4 mobile phones.  The clerk suggested the Rogers credit card;  if I connected my phones and inter...

Joanna-61 by I've been here awhile
  • 489 Views
  • 3 replies
  • 0 likes

Telephone Number transfers from Fido to Rogers & Chatr

I have transfered two phones from Fido to Rogers on May,23 and one phone from Fido to Chatr on May,24. In first two phones (403xxxx916 & 403xxxx816) transferred to Rogers procedure quite smoothly.But have very bad experience on third phone (403xxxx06...

Ed8916 by I've been around
  • 295 Views
  • 1 replies
  • 0 likes

Phone Service Suspension Unpaid Bill

I am writing to express my deep frustration and seek urgent assistance regarding a series of distressing events linked to my outstanding phone bills with Rogers Communications. My phone was disconnected due to these bills, and when I contacted custom...

seepen03 by I've been around
  • 322 Views
  • 1 replies
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Resolved! Delivery to the wrong address

I have spent over 8 hours trying to get roger’s to change my delivery address and they have not: Now it is on fed ex and getting them to call fed ex seems nearly impossible. At this point whoever gets it might as well just return it and send it back ...

NathalieN by I've been around
  • 340 Views
  • 1 replies
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Wide calling charges

I have received my cell phone bill yesterday, where as i found i have been charged with $47 for long distance call to the US calling, while i was buying this phone, i was told to you have US-canada wide calling or text message, later i called represn...

Offered a TV package that doesn't exist.

Hi guys, what can I do about this? I contacted a myRogers chat specialist about downgrading my plan on May 11th. They offered me the following plan   I was skeptical because i was paying more for 36 channels with 63 flexed plus 1.5GBPS. So I asked   ...

Jplmd by I've been here awhile
  • 603 Views
  • 5 replies
  • 0 likes

win back team

hello, i gate call from win back team i accepted offer. I call rogers costumer. the Tellme to call Validation teams. i call and conform after the tele me win back team call you. but i didn't receive call back.   *Added Labels*

Return label to send equipment after cancellation

I have cancelled my home internet on May 17th and the representative advised that I will receive my return label in 48 hours. I have spoken to three representatives since then and they keep telling me they have sent emails but I never received them. ...

Dave140 by I've been around
  • 449 Views
  • 1 replies
  • 0 likes

Crazy expensive mobile

Well after ridiculous discussions with customer service at Rogers where they are offering me less data than the new plans for more money, i finally left the stupidly expensive bills at Rogers and cut my phone bill in half! Note: EVERY OTHER SERVICE p...

eeebbb by I've been here awhile
  • 269 Views
  • 1 replies
  • 0 likes

Misapplied Payment to old account

I'm hoping this reaches someone or anyone that has any power to help me.   It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...

xyz121 by I've been here awhile
  • 708 Views
  • 5 replies
  • 0 likes

Payment made to a closed account

In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...

Nee1023 by I've been around
  • 1399 Views
  • 3 replies
  • 0 likes

Account disabled

As of last night we’ve been unable to access Roger’s.com email account.  Senders get a bounce back indicating account has been disabled. When checking Mail a message comes up indicating no password provided for yahoo.  Coincidentally the day before w...

DLAB by I've been around
  • 709 Views
  • 4 replies
  • 1 likes

Worst company ever

How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...

Swan53 by I've been here awhile
  • 646 Views
  • 3 replies
  • 1 likes

How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time.     **Labels Added**

Parasons_88 by I've been here awhile
  • 3485 Views
  • 6 replies
  • 0 likes

Monthly data add-on

If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?     ***Edited Labels***

Shawbaby by I've been here awhile
  • 311 Views
  • 2 replies
  • 0 likes

Home internet - Monthly Payment Reporting to Credit Bureaus

Hello, I hope this message finds you well. I am reaching out to inquire about whether or not Rogers reports my home internet monthly payments to credit bureaus such as TransUnion or Equifax. As I understand it, reporting my payments can positively im...

Pouyan by I'm here a lot
  • 3216 Views
  • 10 replies
  • 0 likes

Winback Opportunity?

I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...

Bundle Pricing Is Not As Agreed

I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...

Fiveofus928 by I've been here awhile
  • 281 Views
  • 1 replies
  • 0 likes