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Unable to get Support via Phones or Live Chat

Trying to contact billing support or make an account change as my contract is up, but phone support is down. It says there is a longer wait then normal, then says we are having technical difficulty and then disconnects. Chat support seems to be bust ...

bahha by • I'm Here A Lot
  • 409 Views
  • 1 replies
  • 1 likes

Double-billed for Internet & TV after Plan Change

I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...

Stl1 by • I've Been Here Awhile
  • 701 Views
  • 3 replies
  • 0 likes

Resolved! Feedback - wall to wall offer

I was offered a wall to wall solution for half price a few months back, later the technician cancelled saying no stock and advised you will be contacted as soon stock available for the same price. They never contacted me so I called them; now they ca...

Salamka by • I've Been Here Awhile
  • 537 Views
  • 2 replies
  • 0 likes

Resolved! What are the Best Options to Upgrade Modem & Obtain an HD PVR?

Hi, I've been on the Rogers gigabit cable internet with TV package/promotion for a while now and I'm still running the original CODA-4582 modem from about 4 years ago and have never received the "rental" Nextbox HDPVR 3.0 that is supposed to be a par...

hi-tek by • I've Been Here Awhile
  • 773 Views
  • 2 replies
  • 0 likes

Does Rogers match competitor's plan prices?

I was looking at Shaw Mobile's plans today, and they're so much cheaper than Rogers. $45/month for 25GB of data, with 2GB for their Nationwide network (ie. roaming within Canada). Rogers' closest plan is only 20GB of data for $85/month which includes...

brilang by • I've Been Here Awhile
  • 1072 Views
  • 1 replies
  • 0 likes

Resolved! $25 Basic Cable

I currently have digital light TV. Roger's told me that if I move to an area that has Ignite available then I would not be able to subscribe to any RF TV package (which Roger's calls digital cable). I would have to subscribe to an expensive Ignite bu...

X318 by • I Plan to Stick Around
  • 3930 Views
  • 20 replies
  • 0 likes

Samsung s20 ultra pricing concerns

does anyone know why there is a massive discrepancy in pricing between retailers for the s20 ultra? Rogers lists the phone for $2300 and best buy/staples lists the price for $1599. Are they different models? *Added Labels*

amurr by • I'm Here A Lot
  • 966 Views
  • 4 replies
  • 0 likes

2020 Ignite Bundle Price Increase

See Below, I seriously think, timing sucks. I haven't even had the chance to pay the third bill. Can you hear my thoughts on what I should do? Regards, COVID19 Budget -------- Upcoming change to your Ignite Bundle service Hello Matthew, With our Igni...

wireless plans for healthcare workers in ON?

I don't qualify for EPP with my employer, but many years ago there was a plan specific for healthcare workers in Ontario. Does that still exist and how can I go about getting myself back onto that plan? **Labels Added**

allant by • I've Been Here Awhile
  • 877 Views
  • 1 replies
  • 0 likes

Speed Pass with Rogers Infinite Plans

Hi I bought a Samsung s20 Ultra few months back, my phone plan was 10 gb and unlimited data at reduced speeds after that, on my account rogers is automatically adding speed pass without my knowledge, I complained every month to the customer care even...

Vinay9676 by • I've Been Around
  • 2671 Views
  • 1 replies
  • 0 likes

Resolved! Local Sales Rep - How do I contact them?

I would like to get in touch with my Rogers local rep to discuss potentially moving to Rogers from Bell for all of my home services. Please let me know how to do that. The rep came a few months back, but I was not ready to talk then and lost the cont...

Za1 by • I've Been Around
  • 841 Views
  • 1 replies
  • 0 likes

Disconnected before disconnection date

I was having Rogers Ignite 500mbps Internet since August 2017. Recently on July 22, I received a written agreement/offer stating that my price would go up by around $21. So I decided On 23rd July to get it disconnected by August 1st. The request was ...

mpchd2003 by • I'm Here A Lot
  • 1212 Views
  • 12 replies
  • 0 likes

Digital TV Promotions for Premier Package

Hi, I want to know if there's a available deal/promo I can apply to if I want to upgrade from Popular TV to Premier TV (digital TV)?I currently have Popular Digital TV and Ignite Internet 150. At least for a few months until the technician install fo...

ReneHache by • I Plan to Stick Around
  • 670 Views
  • 1 replies
  • 0 likes

Delay in Home Phone Number Change

Very bad customer service. My Rogers landline number is being used fraudently by a debtor on the run. On the 14 July I reported this and was given a new number. Wonderful!! Except I'm still waiting for my number to be changed over.Thinking of going t...

Sherry53 by • I've Been Here Awhile
  • 540 Views
  • 2 replies
  • 0 likes

Resolved! Promotions for Ignite TV Bundles

Does anyone know if the Ignite bundles ever go "on sale"? My daughter has Ignite tv and internet, and she has a fantastic price. I'd like to have my internet and tv both under one banner, but currently it's cheaper to keep them where they are. *** Ed...

slb260 by • I Plan to Stick Around
  • 5059 Views
  • 8 replies
  • 0 likes

Resolved! Free gift missing with device order

I placed an order for a Samsung Galaxy S20+ with promotion free galaxy buds on Jul.17/2020 around 7pm. and I requested for Pro On the Go service. The rep. told me I am not eligible for that because I placed the order after 6pm. Next day Jul.18/2020 ,...

2188 by • I've Been Here Awhile
  • 810 Views
  • 1 replies
  • 0 likes
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