Recently in November, I have got one new phone with extra line and one Galaxy ultra smart watch, on the time of activation they told me that you need to pay 10$ per month for the galaxy ultra smart watch + one time service charge of 70$ , but this is...
The worst company ever, where customer service is the biggest scam in my life. I’ve been trying to get a return label for the modem since December 16, 2024! Do you think I don’t have my own life and responsibilities? I’ve spent way too much time on t...
This company is an absolute joke.I signed up in April as i was offered one of their Can/Us/Mexico/Caribbean plans at $65/month. I was not told that it was any special promotion (and I even inquired whether it expired). I was told it was forever and t...
When I contacted Rogers customer care to inquire about available offers, a representative informed me that as a loyal customer, I was eligible for a $45 plan with 75 GB of data. Additionally, she assured me that the plan included free calling and tex...
I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
Subject:Dear Rogers Customer Support,I hope this msg finds you well. I am writing to address a billing issue related to my recent purchase of a Samsung S23 phone and a Rogers SIM card under a contract.When I initially signed up for the plan with one ...
Hi I opened a Rogers wireless, porting from Telus with two numbers, i got an iPhone 15 from store and decided not to port my number so I could just give my kid a line, and give my mom the iPhone to replace her old phone. Next day I ordered s24+ and s...
I bought a phone and plan on monday through an online agent (new account). I specifically stated i wanted a white iphone 15 pro max with the lowest storage. He let me know the price and everything it was all correct, but an hour later after it was al...
Recently upgraded to a new IPhone,And was told I had 30 days to return the old phone with box they provided.Yet I just got my January bill with $525.00 added to it but I got the new phone on Dec 24?Any suggestions ***Edited Labels***
Why is Rogers not bound by my two-agreement?After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service. ***ADDED LABELS***
Travelling to the USA. unable to get roaming to work. When trying to manually select a network, they all say ( forbidden).Ideas?Thanks *Added Labels*
After I lodges a major compliant I was called by a manager , Milia, taught all issues were fixed? Called to day to make sure all was OK and guess what????? Still errors on my new plans !!!!! Had to waste 45+ minutes to get it fixed which I have to wa...
Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...
I got overcharged in around $200 dollars in November 2024 and December 2024. For some unknown reason, Rogers system double charged my credit card and I want my money back! I’m also being charged twice in a month, which was not what I agreed with in t...
Hi I recently buy I phone 16 from Roggers’s store worthington Brampton on Boxing Day sale.The representative offer me $35 plan with $28 per month for phone for 24 months and also buy protection plane of 19$ with first 2 months free . He also charged ...
I got a new line with Roger with phone, looking to cancel it due to multiple reasons; but the third party store is refusing to accept phone, phone was not used just open box at store only? Please suggest what to do **Label Updated**
Hey!I was recently charged for 10 text messages that were apparently sent from the us from Canada. I am very frustrated as Rogers claims that they “verified” the texts and they were valid.I was unable to find any such messages on the phone. I was ori...
I am getting very frustrating now. I am not sure this will help. I upgraded my phone to iPhone 16 as per the Black Friday sale. The customer service guy deleted my preferred program discount by mistake. I finally reached another lady and helped to ad...
Your Multi-factor Authentication (MFA) system is a pain-in-the-??? ..... I don't want it and don't need it - and don't tell me I can turn it off because your web site will not let me turn it off.......... if you insist we use this waste of time I wil...
I was told that a 70$ Enrolment fee will be waived off for the RPP plan and I was told its only for existing customers and not for new customers? I am a new customer to Rogers and still was charged that fee. Any idea who to reach out to *Added Labe...
