Resolved! Is this Rogers Winback department legit?
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
Forum Posts
Loyalty - Discrimination
Why is it new customers have better offers.35+ year customer$90 plan with 20 gigsOnly able to offer plans in your accountNot able to have plans available to new customersWould this not be discrimination?Should they not update our old plans to give us...
Cancel device protection
Pls cancel my device protection plan ***Edited Labels***
Resolved! Express pickup
I ordered a phone for express pick up. I got the confirmation email with the order number. I have heard nothing since receiving the email and I tried calling the location for pickup but there was no answer. ***Edited Labels***
Resolved! Account Cancelled
Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...
Auto pay
Rogers charging $70 for a credit card that isn’t even working? That’s outright robbery! This company is a total scam—taking people’s money without providing proper service. First, their customer support is non-existent, and now they’re stealing from ...
Customer Service Feedback
What an experience that i had from one of the Rogers customer service agentTimes are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible I cant imagine this type of service is...
Resolved! Customer Service Wait Times
Just killing time...been on hold now for 1hour, 10 minutes. Really quite incredible, but when a company with 2 others have a virtual monopoly why should it care about customer service. **Labels Added**
Customer Service Hanging Up
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
Error when changing sim card
Hi everyone! I'm trying to change my eSIM to a physical sim but I keep getting this error no matter what device I try it on. Any help would be appreciated, thank you!
Resolved! Authorised User
Hi,How can I add an authorised user to my rogers mobile account ?Thanks **Labels Updated**
Return home internet modem
Hi guys,I have called your customer service twice to ask for a waybill label in order to return your equipment.They told me in 48 hours, I do receive it in my inbox but it never came.This is horrible. I have been charged as it’s past 30 days.Please k...
I was promised 3 months of free internet as a new Rogers customer.
Что делать, когда консультант пообещал вам 3 месяца бесплатного интернета, потому что я новый клиент Rogers, но они взимают плату.What to do when a consultant promised you 3 months free internet because I am a new Rogers customer but they charge a fe...
Resolved! Contact Number for Bulk Services Upgrade (to Ignite)
My condo is upgrading to Ignite and I'm supposed to call a specific Rogers number to get my current TV and internet services upgraded, but I haven't received the mail I was supposed to and I can't find the specific contact info anywhere on the Contac...
Feedback - Frustrated with Rogers’ Constant Plan Upselling?
Every time I try to upgrade my cellphone, it refuses to let me keep my current plan! Instead, it always forces an upsell, which is absolutely ridiculous. I don’t need to pay more for a plan I don’t even fully use—I just want to upgrade my phone, not ...
Does Rogers Internet Price Increase affect Bundled Services and Discounts?
Good Morning, We currently have the following package from Rogers and we are wondering if the $7 internet price increase would impact us (e.g. would our bill increase by $7 per month)? Or, would the price remain the same (e.g. our pricing is guarante...
EXTREMELY unhappy with Likewize Device Protection
The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue. I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i wa...
Cancel Roam Like Home
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that so...
Resolved! Sudden increase in Monthly Bill!
I just received my invoice and it has increased. I have no additional charges, ie long distance or overages.Has anyone else experienced increase out of the blue? So frustrated with Rogers. I've been a loyal customer since 1992. What I expect is a rea...
Imaginary third party extra usage charge.
It is very simple. Rogers has been using baseless excuses to increase my bill. In fact, Rogers increased my bill and did not honor the contract deal From 107.34 Cad a month to 112.99 on the grounds that The 5.00 Cad (across Canada call charge that ...
