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Likewize are extremely unprofessional and rude. They could  not care less about the customers. We pay all this money for insurance and they give a hard time about everything.  Tell me my claim is not approved because I already filed one with rogers d...

Plan pricing

I have been back and forth with Roger’s, I have a plan that is extremely expensive all though they do offer cheaper plans you are not allowed to downgrade!?! I have been with Roger’s for 20+ years and get told that while I am valued it’s only for new...

Very Happy customer

Koodos to Rogers ,a very happy new customer, from the sales agent Jimmy Baroi ,who was very genuine and attentive, in helping me get Rogers Rural Internet. Thank You Jimmy:) and I wish I got our installers name: He was very professional, patient and ...

roxjarvo by I've been around
  • 1 replies

Technician Unable to Connect Fiber

A technician came to our home to connect fine internet. After 2 hours he was unable to complete the connection and left us with absolutely no services. We have to wait almost 48 hours to hopefully resolve the situation.       ***Edited Labels***

Suevisco by I've been here awhile
  • 3 replies

Wrong Internet Promo Offer

A wrong internet promotional offer was provided by a Rogers representative, but the Rogers management still not be able to resolve this issue. I am waiting for it, and will come back with updates soon.    *Added Labels*

RAJ29 by I've been around
  • 1 replies

Resolved! Upfront Edge Return issues

Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...

Astriaren by I've been here awhile
  • 17 replies

Bill Doesn't Reflect the Priceplan I was Offered

You call me and offer a plan cheaper then the provider I’m with so I decided to take the offer and leave my other provider. when I get my bill I am charged more than triple what I was told. Spending all day on the phone I was told they did make a mis...

New Install Advice

Looking for advice on how to set up a new Ignite system with 2 TVs, internet and phone. Currently have a Home Phone box near the electrical panel in the basement connected to the phone lines in the house using several land line phones plugged into ja...

Sailorman by I plan to stick around
  • 8 replies

Rogers Chat Support is the worse out there

The worst chat support I have come across ever is Rogers Chat support.-Starting with rude support agents who keep copying and pasting the same boiler plate responses to every question.-Lack of product and support knowledge is unacceptable as most age...

maksingh by I've been here awhile
  • 3 replies

Fraud department has not contacted me in months

Like the title says, I was told that I would be getting a call from the fraud department in regards to a case I had opened and I have yet to receive a singular call from them. I have made multiple requests for them to call me and the customer service...

Resolved! Can’t Access MyRogers Account Details

Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account.  I could not view/print my bills nor viewed my payment histo...

xinless by I've been here awhile
  • 15 replies

Service and phone upgrade

I’ve been a customer for over 25 years and have recently been very disappointed with the service given by the reps. My bundles service was upgraded and have lost reception around the house, the response I got was to go buy an extender.Called to get p...

Resolved! CANADA / US PLAN

We have a Canada / US Plan. Wondering if while we are in the US, would people in Canada, calling our Alberta number (780) xxx-xxxx be charged long distance?       ***Added Labels***

JulieMac by I've been around
  • 1 replies

Rogers keeps billing me after I cancelled my service.

I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...

Henrychan by I've been around
  • 1 replies

Misleading sales people

I was told to phone in to get a new rate for my Rogers package  in the first week of October ..    I was told  many times on the phone  how  I qualified for a deal that decreased my bill over all.   Over and over again the sales rep told me that NONE...

Account sent to Collections for Unreturned Modem

I cancelled my cable in March with Rogers. Went into a Rogers store at Royal York/Bloor to return the modem and was advised they don't accept equipment there. We were given a box and told to contact customer service. We contacted customer service and...

Resolved! moving residence

I'm contemplating a two year contract offer, but wonder what happens to my services if I move. Am I still responsible for paying the early cancellation fee if I no longer abide at the residence? TIA for any info!     ***Edited Labels***

Fleabag by I've been around
  • 1 replies

Billing Error

I purchased a device and change over to Roger on March 31th under a Roger Preferred program. They committed me a total bill of 79.8 plus taxes. Now I get my first bill of$260. Like more than three times.They wasted my three hours, while I was having ...

Resolved! Credit promised for installation charges

So I got this interent was having bell before which was working good. The sales agent (referred to me by my friend), gave the same deal as my friend got. I asked him if their would be any installation charges, and he mentioned I am offering you 150$ ...

Jobanwalia by I've been here awhile
  • 4 replies