As a loyal customer of Rogers, I am totally fed up with the poor service and communication in the upgrade of our 4 family phones.
1. When upgrading 4 devices, the Rogers agent/system put all of our four upgrades under ONE name (my daughter Christina) so it made for an extremely frustrating delivery and set up!
2. We were promised no fees for deliver and activation yet they are on our bill.
3. Two of the phones were delivered and LEFT on our porch while we were inside the house! In the freezing cold! They could have been stolen!
4. We decided to return one phone and were told NOT to accept it from the driver when he arrived. The phone just arrived LEFT it on our doorstep. I caught up with him and he told us he would only deliver the phone not take it back as was instructed by Rogers agent.
5. Further to our call yesterday regarding point #4, the agent had NO RECORD of the call we made yesterday, nor the instructions given. After over ONE HOUR on the phone, the agent was able to cancel the phone. One hour?? Totally unnaceptable. And then we were told that a confirmation of the cancellation would come by email 24-48 hours after the call.
Rogers touts itself as one of Canada’s premiere communications companies. “Communication” is sorely lacked. Your system antiquated. Wait times are totally unacceptable.
I am paying top dollar for these phones and service. I am extremely disappointed in Rogers sales and service and deserve better !
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