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Resolved! Customer service call back DOES NOT WORK

Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...

cfillion1 by I plan to stick around
  • 3462 Views
  • 7 replies
  • 1 likes

Charged for a returned item

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance. ...

Resolved! Employees discount

Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied   Thanks        ***Edited Labels***

inaammohd by I've been around
  • 1490 Views
  • 1 replies
  • 0 likes

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've been around
  • 2230 Views
  • 3 replies
  • 0 likes

Resolved! Misleading text promotion about data

I received a text message from Rogers about a promotion, it looked like this:     When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...

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BrendanMTL by I'm here a lot
  • 10876 Views
  • 13 replies
  • 0 likes

Door to door sales

I would like to confirm that the person selling door to door products is legit.I have his employee ID number and his email. How can I do that?   **Labels Added**    

Yewona by I've been around
  • 3973 Views
  • 1 replies
  • 0 likes

Reuse of Old Password

Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)?   *** Edited Labels ***

dansuess by I've been here awhile
  • 870 Views
  • 2 replies
  • 0 likes

Resolved! What is the IP Relay URL?

  Hi Folks What is the URL to access Roger's replay operators for deaf users?   Thanks!   *Added Labels*

RCR1 by I've been around
  • 919 Views
  • 1 replies
  • 0 likes

WIN BACK,, But wrong line on the wrong plan

Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work   EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...

Zappper by I've been around
  • 648 Views
  • 1 replies
  • 0 likes

4 texts from Rogers in an hour

I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...

Keppoch by I've been here awhile
  • 1213 Views
  • 4 replies
  • 0 likes

Upgrade

I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...

carlb by I plan to stick around
  • 1622 Views
  • 5 replies
  • 0 likes

Who called

I have been with Rogers for over 12 years and one of the reasons I have remained is because you have a competitive feature - the whole called feature that most phone providers don’t have or have removed. As it stands Rogers is the only company that h...

Eva11 by I've been around
  • 801 Views
  • 1 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've been around
  • 8778 Views
  • 13 replies
  • 2 likes

Rogers won't automatically issue cheque for negative balance

I canceled my account and a negative balance was not issued after 2 months. I called in and the billing lady (Neena?) wanted to confirm my date of birth. I gave her that and it was different than one on record (I might have given Rogers wrong DOB bac...

Shamishah by I've been here awhile
  • 1731 Views
  • 2 replies
  • 0 likes

How to Reschedule My Service Appointment?

I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help!   *Added Labels*

Original bill of sale

Hi, how are you. My name is Hitesh D and i am the rogers customer and. I bought the phone from rogers at 4th jan 2023 which make and model is iphone 14 pro and i got insurance plan from you guys with likewize but unfortunately i lost my phone on 28th...

Billing

Are there any discounts for low income disability people?     ***Edited Labels***

Ally25 by I've been around
  • 804 Views
  • 1 replies
  • 0 likes