The employee at the store removed my appreciation discount by mistake. Now not sure how to get it back. the agent on the phone said I can’t have any discount associated to an account? only on plans. I told him, it was an old employee discount. It’s a...
This is ridiculous. I started to chat three times, each times it is going to Fido. only one time I was connected to rogers but i did not get help, i was told that i should chat to loyalty dept. after holding, then someone comes from Fido. What a wast...
In July 2023, I received a text from Rogers notifying me that *for my loyalty,* a 10gb bonus I had been receiving was now permanently added to my account for no added cost. No action on my part required. It was never added, and when I spoke to an age...
HiSomeone added a line on my account as name of harjot singh And they order a iphone 14 pro max it was happen 7 sep when it happened i call roger representative right away on 7 sep that guy clear line from my account and he give case id and know i go...
Horrible customer service/ support. Wouldn’t recommend rogers & definitely thinking of switching to a new phone company! **Labels Added**
Received a Rogers Service Message stating one of the numbers in our family plan had incurred Long distance charges for calls to the US. When I called Rogers to inquire, I was told by the agent there was no long distance charges made to that number, ...
Is there a way to opt out of receiving text and email messages from Rogers every time I pay a bill? I do not want to receive these messages, especially to both text and email.
I changed my province and I need to change my number. after 5 times that I called no one helped me. What should I do now? Who is responsible for this company? I just want to change my number. their website doesn't work and the customer service depart...
Events happened because of lack of professionalism in Rogers: 1. After migrating my wife's number from Shaw to Rogers, I planned to switch mine from Bell to Rogers as well. 2. After placing an order and waiting for a week, I called to get an updat...
How long do you have to be away from Rogers to take advantage of offers that are only for new lines? ***Edited Labels***
Private Information In requesting support from a chat agent, I was asked to provide my date of birth. As a matter of principle, I refused to do so and was denied service. I offered to provide other identification such as my account number but the ...
I canceled my account in early June and Roger's initially refunded me the unused days (because they took paymeny for the whole June through autopayment) by cheque which i deposit in August. Then in Sept Roger's sent me a bill to pay back the amount o...
Hi, A few weeks ago Bell Media have announced that they will shutdown Vrak on October 1. I would like to know does Rogers is planning to replace that channel with an other one (I would love to see ICI Explora being added has a replacement), or are go...
Our cable/internet/home phone plan comes up in October. Reached out to see what offers are available and was given the option of "great savings" which was about a 30% increase in price for the same package. 18 year customer and tired of this annual g...
Hello, My bill is due on 9/18/23 and on Friday before 5pm on 9/15, which is 3 days before the due date, I paid to Roger Mastercard account using an online banking as like the one I usually use to pay Roger's bill each month and it shows the amount ha...
I signed up for a new Rogers plan at a Rogers corporate store, but they realized they could not port my Rogers corporate number directly to another Rogers account. Instead, they had me sign up for a Fido Pre-Paid account and temporarily ported the nu...
I am building a new house (old one was torn down). There are currently no cables coming into the house to support services. I have called many times, and no one can answer me on how or who to come and connect the cables from the telephone pole to my ...
My 2 year Upfront Edge Term ends on Nov 8 2023 for my old Iphone 13 Pro.How soon can I preorder the new Iphone 15 Pro through Device Reservation (for in store pickup and to return the old phone at the same store at the same time) without penalties?If...
I think Marketing needs better copy editing. Not sure how this made it out, or maybe it's a play on words, but Toll-Free should be free for all making the call and not that some Toll-Free numbers are free and some Toll-Free numbers are paid. Am I ...
Got a call from a win back team and they gave me a good offer, “almost too good to be true”.The sent over the wrong color and memory of the iphone, called multiple times and the agents left multiple messages for the winback team. No luck. Eventually ...
