Shoutout to the customer service rep Adrian who helped me out on Monday, Nov 6th, around 4ish pm over the phone to help setup a new account and to request a shipment of new SIMs under my account. He was so patient with me and did not rush the setup a...
I changed my plan last month and got the new iphone along with an apple watch. My bill was issued a few days ago and there were many errors on it and I can't get any help from the phone support. This is what I was afraid of even though they assured m...
Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...
I bought a new phone and send my old one back to then the tried to charge me 400 dollars because apparently the SIM card tray wasent with my old phone i sent back. Not sure why it wouldn’t have been but it was a month long battle and then I get a ema...
I am trying to access an agent with the Chatbot on the home page. I have no idea if being transferred works, as I have had no progress. Is there a browser where this works? or did it get deactivated? Thanks **Labels Added**
When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...
I recently switched away from Rogers, but I think if the WINBACK team calls, I will probably go back to Rogers, but I've been missing their calls due to my shiftwork schedule. Call Back!! *Added Labels*
hi, I am so upset and disappointed with Rogers customer service. I have been calling them for 4 months to remove cancellation fee but every month I get a letter to pay this off. I cancelled internet because it was not working for a few weeks. I c...
Yesterday I called to rogers and the agent on the other side was very rude you guys can listen to the recording as well. His name was samir. **Labels Added**
2year contract just ended and can't return my phone as it has a crack. Works fine for me and no problem keeping it. Almost $500 to buy it out. My bill lowered from $105 to $65 a month. I continued making the $105 payment on the first and second b...
In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...
We had scheduled a set up of Roger’s services in August. Technician NEVER showed up but we are being billed for a service we do not have. I have tried many times to get the bill removed but without success. Is there anyone out there who has had a ...
Back to the same old! My annual promotional package (tv, internet and land line phone) is about to expire. Rogers solution to an 'about to expire promo' is to offer a more expensive alternative. One that is not affordable. Their cheapest bundle exc...
My bundle is coming up for renewal and I do not like the new price they want to impose upon me. In addition if I want to change to a different bundle it appears that I have to phone them and go through the dog and pony routine. I am going to seek out...
I ordered a phone from Rogers as a new customer but it was out of stock so Rogers cancelled my order and refunded my $672 deposit. I did not sign a contract or set up an services with Rogers. Little did I know that my nightmare was just beginning. J...
I have been trying to reach customer service for hours, every time it rings using all options I get disconnected .French option is closed. I got lucky once , answered from india, a nice lady with indian talks noise behind for 45 minutes, at the end...
Recently switched to Rogers and was excited about the great deal and services offered. Was promised waved installation fee. My set up got pushed and I waited weeks before they finally got us hooked up. Got my first bill and it was double what I was p...
This is by far the worst experience I've ever had from any cell phone company. If you're thinking about getting services with Rogers do yourself a favor and do not. **Labels Added**
Hello Community, Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total amount accumulated to $1,291.50 . I called Rogers within the last three month several times, with no success getting my money back. Eve...
Hi,Everytime I try to set up an automatic payment on the Rogers bill and payment tab, I'm greeted with this screen. I clicked on the "See how to make an online payment option" and it didn't say anything about this issue.Also, I've tried to make the...
