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Rogers and Likewize - Feedback

Be careful trading in phones with Rogers.They utilize a 3rd party company that manages tradeins/repairsI traded in a phone (S10) to get the tradein credit and a $350 promotional tradein bonus.Now they find fault in the phone and reduce the tradein va...

Phlinko by I've been here awhile
  • 1205 Views
  • 4 replies
  • 0 likes

Upfront Edge Device Return

A couple weeks ago go online and do a hardware upgrade. Elect to keep one phone and return the other.  Called in today to find out how am I am suppose to return the one phone as haven't received any kit to this. Because Rogers systems are so good the...

JB091 by I've been around
  • 1233 Views
  • 1 replies
  • 0 likes

Upfront Edge Issues

Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to u...

Britt8316 by I've been around
  • 662 Views
  • 1 replies
  • 0 likes

Resolved! Ignite Migration & FTTH

Hello all, I'm currently a legacy cable tv, internet, homephone customer and my plan is up for renewal. Rogers finally (after 3 years) convinced me that their Ignite service is the way to go going forward. I keyed my address in their service search b...

gb1234 by I plan to stick around
  • 2447 Views
  • 7 replies
  • 0 likes

Best Time to Change Plans?

What is the best date to change your plan in order to avoid fee ? Seems weird to select a less expensive plan and get charge more for the rest of the cycle. Should I make the change on the last day of the cycle or on the first day of the cycle.   **L...

Yang777 by I've been around
  • 2456 Views
  • 1 replies
  • 0 likes

Resolved! Where can I find my Account Number?

I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out.     **Labels Added**    

Navii by I've been around
  • 26519 Views
  • 3 replies
  • 0 likes

Resolved! Shipment Return Delayed by Canada Post

We had returned three broken Setup boxes back via Canada Post on March 24, but there isn’t any update since then. We had been tracking online almost every day, even went to the post office or referred to their online service. But Rogers keeps ask us ...

PL12 by I've been here awhile
  • 1890 Views
  • 2 replies
  • 0 likes

Resolved! Unprofessional Live Chat

This is the conversation I just had with a live chat “specialist”.  I am very disappointed in Rogers.   *Image rejected due to Keep personal info private*       ***Edited Labels***

TreeGuy by I've been around
  • 1118 Views
  • 1 replies
  • 0 likes

Long Distance Calling

I’m on vacation in Dominican Republic. How do I call my landline at home? I thought it was +1 area code and number. Not working. Keep getting a Spanish message saying try your call again       ***Edited Labels***

Cbarbi by I've been here awhile
  • 2236 Views
  • 3 replies
  • 0 likes

Get ready for a rate increase

Here we go again rogers doing Another rate increase to suck more money from and keeping the same service-,UPCOMING CHANGE TO YOUR IGNITE BUNDLE On the date of your first bill after February 12, 2023, the monthly service fee for your IgniteTM Bundle a...

demondog12 by I've been around
  • 5863 Views
  • 11 replies
  • 0 likes

Ignite Services Disconnected Unexpectedly

All my services with Rogers were cancelled while I was away on vacations for two months. I had asked for suspension of my services from January 22 to April 1st. I came back on April 3rd and found no internet, no connection to my landline phone. No wi...

Recent Bill Increase?

My daughter who works from home had just informed me the wifi had been out more than an hour when I opened our bill from Rogers and discovered that the charges for internet and TV had just gone up another $4 each plus tax, so $10. Did anyone hear of ...

Cap07 by I'm a reliable contributor
  • 6592 Views
  • 8 replies
  • 2 likes

Phone bill hike

With everything else going up and the promise by the government that Rogers monthly cell bills will not increase, it was a dirty move by Rogers to raise my bill right before the merger. With NO warning,my last months bill was increased. If I increase...

Kk57 by I've been around
  • 1221 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Return Kit Not Received

I upgraded my phone online 1 week ago today. I received my phone on the 28th of January. When I received my phone I did not receive the return kit for my old phone. I have a 600 upfront edge amount already on billed to me. I need the return kit so I ...

Melsuth37 by I've been around
  • 4789 Views
  • 9 replies
  • 0 likes

Resolved! Disney plus subscription

I received a personalized offer to upgrade my data and as part of the promotion was 6 months free Disney plus. Be warned if you have ever redeemed this before on another upgrade they will not give it to you again. This was not disclosed anywhere visi...

Dc39 by I've been here awhile
  • 1729 Views
  • 2 replies
  • 0 likes

What is the number for Ignite?

I was informed that I am now legacy customer by your legacy internet team and there is no more internet support for me. Somewhat concerning for someone working from home.    I phoned 18664464830 yesterday at 5 and left a message and have not heard ba...

Data No Longer Works After Plan Change

I upgraded from 5gigs data to 30 gigs and now it never works....very frustrating that I pay for data and it never works!  Will rogers address this....notta the customer service from rogers has taken a dive and even their escalation team never returns...

Bosshoss46 by I plan to stick around
  • 1281 Views
  • 1 replies
  • 0 likes

Resolved! Changing the account holder name

Hello,   My Dad recently passed away and my parents Rogers bill is in his name.  My mom is an authorized contact however I don't believe she will be able to make changes to the account unless the account holder name is changed to hers.  I spent quite...

trodgers by I've been around
  • 7196 Views
  • 1 replies
  • 0 likes