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What number do you call for Ignite TV billing questions

Good daySo I moved my Rogers TV and Home Internet to Rogers Ignite a few weeks agoMy bill has arrived and there is a line item that says `Cable Balance Transfer` So I called the Rogers 1 number as I have for years trying to find out what this charge ...

MikeRiehl by I've been here awhile
  • 4396 Views
  • 6 replies
  • 1 likes

Internet Modem Stolen at Doorstep on Delivery

I signed up for rogers internet yesterday at my local store and they shipped the modem to me. I inquired if they had one in the store that could be provided, but they said they will only ship it to me. When I got home from work today I checked the tr...

ElijahG by I've been around
  • 2053 Views
  • 3 replies
  • 0 likes

Resolved! Charged twice for phone upgrade via Rogers Direct

Hi. I recently (June 2nd) upgraded my phone through the Rogers preferred program (corporate discount program) with Rogers Direct (online ordering portal for Rogers preferred program). I chose to pay for the phone upfront through the Rogers direct por...

Sonag by I've been here awhile
  • 1753 Views
  • 3 replies
  • 0 likes

Rogers Ignite Internet Pricing

Why we have pay such a high price for the internet service, please bring it down to affordable price       ***Edited Labels***

Beg65 by I've been around
  • 3066 Views
  • 11 replies
  • 0 likes

SMS issues

I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...

Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Resolved! Service Area Expansion

So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...

Sunfox by I plan to stick around
  • 16288 Views
  • 47 replies
  • 1 likes

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've been around
  • 2539 Views
  • 4 replies
  • 0 likes

Resolved! How long does Rogers send me my refund

I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...

jclee48431 by I've been here awhile
  • 31142 Views
  • 33 replies
  • 0 likes

Why can't I use a purchased Ignite TV box on my account?

I recently bought  a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month.   The box recognizes Rogers but of course fails activation.   What ever happens to fair play practice? I own 2 old PVR before the u...

egberto by I've been around
  • 4601 Views
  • 5 replies
  • 0 likes

Resolved! Ignite TV Promo - Amazon Gift Card

HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...

Mait1 by I've been here awhile
  • 22740 Views
  • 114 replies
  • 0 likes

Please change the structure of the "Billing" Web Page.

When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!!   Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize togeth...

Billing.png
ColdGranite by I'm a senior contributor
  • 1088 Views
  • 2 replies
  • 0 likes

misrouting digital cable support calls

Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...

mascf1 by I'm a reliable contributor
  • 1138 Views
  • 2 replies
  • 0 likes

Ignite TV Box - Delivery Timelines

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever.     ***Edited Labels***

carlb by I plan to stick around
  • 1989 Views
  • 4 replies
  • 0 likes

Wireless Service Interruption - Credit?

When signing in, I get this pop-up:   Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit.   I was won...

OLDYELLR by I'm a senior advisor
  • 3011 Views
  • 7 replies
  • 0 likes

Resolved! Ignite Internet Gigabit Ultd upload change?

https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps.  for anyone that has 30 right now is it being lowered to push us to upgrade?   *Added Label...

LePeR1898 by I plan to stick around
  • 1886 Views
  • 3 replies
  • 0 likes