Phone buyout

[grglplixin]

2year contract just ended and can't return my phone as it has a crack.  Works fine for me and no problem keeping it.  Almost $500 to buy it out.  My bill lowered from $105 to $65 a month.  I continued making the $105 payment on the first and second bill, paid $150 two weeks later.  Bill now down to $260.  Rogers has turned off my data until I pay $188.  That seems like a weird number clearly pulled out by a computer algorithm.  Data is turned off and they are still charging me for the service.    Called in today to get data turned on and was told that they would not turn on until I paid the $188.  I said I can pay another $150 in one week and pay off the balance on Dec. 1.  Was told that they noted that in the account but that data would not be turned on until I paid $188 (which wouldn't happen until Dec 1).  In the meantime, I will have paid for a service that I'm not receiving for an entire month.  I expressed that this was unacceptable and that I would be looking for a new service provider.  Agent just said  thanks for you call and ended the conversation.  After being a Rogers customer for nearly twenty years, to say I'm disappointed is an understatement.  The fact that payments are being made on the bill makes no difference.  The fact that I set up a payment plan makes no difference.  I have never been in arrears on my bill until this point and to be treated like I'm some scamming piece of garbage and have services suspended over a couple of hundred dollars is ridiculous.  

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[RogersJo]

Greetings @grglplixin,

Yikes! Nearly 20 years is eons and we most certainly appreciate your loyalty and tenure with us. 🙌 I'm saddened to hear the experience you had and we'd hate to see you go. I know firsthand how imperative it is to ensure you stay connected at all times. Have you had a chance to connect with our Wireless Credit Operations Department since you last posted?

If not, I would strongly suggest connecting with them to see if there is anything that can be done with regards to an arrangement and inquire as to whether your data can be enabled before December 1st.

You can contact them by calling 1-800-268-7815 and their hours of operations are as follows:

Monday to Friday: 7 A.M to 10 P.M (EST)

Saturday: 7:30 A.M to 9 P.M (EST)

Sunday: 9 A.M to 6 P.M (EST)

I hope this helps!

RogersJo