I don't know whether this is due to fiscal pressures of the upcoming Shaw merger, the capital expenditures that they are making to improve their network, or efforts to improve ARPU growth, but it's harder to find attractive Rogers promotions these days, even if you are a new prospective customer. However, Rogers has historically offered some of their best deals during Black Friday, during the Christmas season, and during the back-to-school season. Try waiting another week or two before inquiring about what promotions are available. Also, before your current discounts lapse, Rogers will typically display a "personalized offer" for you in MyRogers.
If you do find what looks like a good deal, beware of switching to a new in-market Ignite bundle because things have changed. "Flex 20 + Sports" is now "Flex 20 Including Sports", which drops the number of Flex Channels from 28 to 20. Ignite Premier's name did not change but it now has roughly 20-fewer Flex Channels than it did one year ago.
If you try to play the game of cancelling and hoping for a callback from Retentions, you may find that the best deal that they can offer you provides less value that what you currently have now.
@password wrote:
...just give me a price that is comparable to that being paid by others - including those that are new clients. Does that not sound fair?
Fair doesn't really matter, the reality is that promotions and incentives for new clients are just that - incentives to subscribe to Rogers. These are temporary and after the promotional period ends, you are presented with Rogers' regular pricing, perhaps with a minor discount depending. Rogers will not provide promotional pricing to long term subscribers.
Some people switch providers every couple of years to take advantage of promotions and that is your prerogative.
Grandfathered pricing is not shown on the website because there are almost as many prices as there are "old" subscribers. Rogers can only post current pricing.
@password wrote:
"Rogers will not provide promotional pricing to long term subscribers".
1. Rogers does not provide regular pricing to existing clients - in other words if I want to weigh options ..........! Rather you must call in and ..........!!!!
2. BTW do you work for Rogers? It sounds to me that you do.
1. When you login to MyRogers, there may be a "just for you" or similar pricing option, especially as you get close to the end of your contract. There's no real reason to discuss pricing unless you are near the end of your contract or wish to make package changes (or change providers). Rogers no longer has huge discounts if you threaten to leave, they just let you leave.
You can PM the mods here by clicking on @CommunityHelps and sending them a message. They will then provide you with options after you fill in a secure form they PM you.
You can see roughly what pricing is available by going to the Rogers website, click shop and select the option you need. You will then be presented with a pop-up asking for an address. Simply put in an address near you. Promotional pricing will be marked as such and will typically have the regular price posted at the end of the promotion.
2. As indicated in my signature, I am not a Rogers employee, I'm a customer just like you, who comes to this forum in order to assist.
@password wrote:
"Rogers will not provide promotional pricing to long term subscribers".
Rogers does not provide regular pricing to existing clients - in other words if I want to weigh options ..........! Rather you must call in and ..........!!!! BTW do you work for Rogers? It sounds to me that you do.
"Resident Experts" are not Rogers employees; Rogers makes that clear on the banners that are displayed in our posts. Most of us are long-term customers, and we are also very familiar with how the major players in this business operate.
Rogers only publishes the regular prices and promotions that are widely available. They don't publish offers that are only targeted at smaller areas, and not all Rogers employees have access to all of the promotions that might be available.
In some ways, it would be great if Rogers simply offered the same pricing to everyone... but for that model to work, all industry players would need to play by the same rules, and the lack of competitive pressure would only lead to higher prices and allegations of collusion and price fixing. As customers, we either need to accept that we won't get the best pricing all the time (and should not expect to get the best promotional prices indefinitely) from the big players or switch to a smaller provider that prices their services differently.
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