Customer Service

[TSimon1968]

I have been on calls and chats with Rogers for weeks on end and spend 2.5 hours last Sunday on the phone.

They opened a case# to solve my problem and never called me back...........I am on hold once again to speak to someone and the girl will not put me through to a manager until she reviews my file.   she will NEVER figure it out and I absolutely refuse to go through the whole thing again.   I'm literally going to have a coronary ~ my son just called and they cut off our internet so I have no way of working from home tonight.

*Added Labels*

[RogersMoin]

Hello, @TSimon1968.

Thank you for joining our Community and sharing your experience with us. We understand your frustration with the extended resolution time and the recent service interruption.

Can you please elaborate on the problem you are experiencing?

We can review the case notes and if required we can escalate it further. We'd be happy to work with you toward a resolution. Please send @CommunityHelps  a private message. You can find details about our private messaging in this blog.

Regards,

RogersMoin