Copy of Live Chat Support Transcript
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
Account Support
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Forum Posts
Fraser Valley Wireless -Tillicum Rd. Victoria BC
I received the best customer service fromSidharth S. as well as the customers before me … he was patient, informative, knowledgeable and very friendly.I will be back again he will always have my business.THANK YOU! SIDHARTH ***Edited Labels***
Resolved! Exclusive offer extra 30GB of free data
I received a text letting me know that I can add and extra 30GB of free data to my plan. It layed out what to do and when I clicked on the offer (once logged in from desktop) the offer is for extra data but my monthly rate goes up too! Why would I ...
Resolved! My Experience With Likewize
I am deeply dissatisfied with my recent experience with this insurance company. I have been a loyal customer for over four years, consistently paying my premiums and referring others to their services. However, a recent incident has made me question ...
Rogers Galaxy Watch LTE plan does not work
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
printable tv guide for rogers xfinity
I am a new customer and I would like to receive a pdf for a printable tv guide for rogers xfinity. Also is there any printable information for the remote. *Added Labels*
Resolved! CNN channel
Why does CNN suddenly gone in my line up said I need to subscribe because it's a HD channel? Thanks *Added Labels*
Save and return unpaid
Hi, ive return my iPhone 12 at the store and they didn't gave me my credit and say they didn't took my phone so i still have to pay for it. They ask me if I wanted an email of confirmation when i return it and i said yes and never got one and it was...
Resolved! Roam Like Home Charge and eSIM
I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...
Winback call
I called Roger’s support last week and was told by the agent that he requested a winback call and left a note on my account. My current promotion expires tomorrow is there a number to reach them?
Mutiple Waybills for Returning Items
Hi there. We recently switched our Internet/TV plans and we received an email that we had to return 3 digital tv adapters. I assumed I would be given one waybill/tracking number for all 3 items, but in my email I was given 3 separate waybills/trackin...
5G INFINITE PLAN PREMIUM
Can people call me from the united states and not get charged long distance if i have the premium phone plan with unlimited calling to/from united staes canada and mexico like and do i need the international calling package if i have that plan ? Its ...
Sportsnet+
Signed on for Sportsnet+ as we are in the Montreal region and want to see the blacked out Leafs games. Cannot get the games as it states the games is not available in our region even though we purchased the Premium package. Not getting any help fro...
Fibre to the home
When will rogers offer FTTH in old Toronto on Bartlett ave. *Added Labels*
Resolved! Access to FOCA preferred plan discount
I recently moved back to Ontario and activated a new primary line and secondary line last week with Rogers. At the time I was not aware of the FOCA preferred plan discounts that I qualify for. I am attempting to get the 5G Infinite Essential US/CA 10...
Unprofessional staff
Hello, really I am confusing about big company like Roger and have some people don’t respect the huge name and technology of eogers. I am tried to explain my problem actually not mine but the problem they force me to inter in it. She didn’t respect a...
Resolved! Cancellation Fee
Hi all,As I left Canada in August I called the manager to cancel my internet service. During the phone call she agreed to waive the cancellation fee. However in September I got an email of 400$ billing of cancellation fee. I contacted the agent onlin...
2024 Rate Increase
I have Rogers Ignite Starter TV with 500 G Internet.The only reason for the Starter TV is to get the bundle with the internet, which was cheaper.I don't ever watch the Starter TV, as the content is mainly useless!I have several International news cha...
Very disappointed in Rogers customer service.
Spent close to two hours on the phone waiting for an answer. We’ve been loyal Roger customer for many years and have multiple lines on our Cell plan. Was looking for a wave or reduction in a penalty fee as we had a special occasion coming up and want...
Is it real winback?
Hey, so Rogers sent me an email saying their winback team would call me. I got a call from this number (+18334479898) today, but they hung up before I could even say hello. I left a voicemail asking them to call me back, but I haven't heard anything ...
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