I changed my plan last month and got the new iphone along with an apple watch. My bill was issued a few days ago and there were many errors on it and I can't get any help from the phone support. This is what I was afraid of even though they assured m...
Hi; Love Rogers, but my circumstances have changed and need to cut costs where possible. Telus Mobility has a great BYOD offer available per below. Hoping Rogers has some flexibility to match or improve what Telus is offering. In addition, Telus has ...
I bought a new phone and send my old one back to then the tried to charge me 400 dollars because apparently the SIM card tray wasent with my old phone i sent back. Not sure why it wouldn’t have been but it was a month long battle and then I get a ema...
I am trying to access an agent with the Chatbot on the home page. I have no idea if being transferred works, as I have had no progress. Is there a browser where this works? or did it get deactivated? Thanks **Labels Added**
When signing up for Rogers internet, I agreed to a credit check and they said it was good and my internet was installed a week or so later. When I was checking my credit score I seen that they actually checked it 3 times, on three separate days. I ca...
I recently switched away from Rogers, but I think if the WINBACK team calls, I will probably go back to Rogers, but I've been missing their calls due to my shiftwork schedule. Call Back!! *Added Labels*
I recently upgraded my phone. I missed the deadline for my upfront edge but was ensured by 2 different Roger's representatives that if upgrade to a new phone and turn in my old phone within a certain timefeame the upfront edge will be refunded to me....
I've just switched to a Rogers cell plan. Is it normal to see a different phone number while my old number is in the porting process?
hi, I am so upset and disappointed with Rogers customer service. I have been calling them for 4 months to remove cancellation fee but every month I get a letter to pay this off. I cancelled internet because it was not working for a few weeks. I c...
Yesterday I called to rogers and the agent on the other side was very rude you guys can listen to the recording as well. His name was samir. **Labels Added**
2year contract just ended and can't return my phone as it has a crack. Works fine for me and no problem keeping it. Almost $500 to buy it out. My bill lowered from $105 to $65 a month. I continued making the $105 payment on the first and second b...
In June of this year I received an e-mail telling me that my Samsung S23 was to be returned to Rogers by June 17 or I would need to Pay $700 to keep it. I decided to change providers and on June 15, I got my new plan and phone. I then tried to retur...
We had scheduled a set up of Roger’s services in August. Technician NEVER showed up but we are being billed for a service we do not have. I have tried many times to get the bill removed but without success. Is there anyone out there who has had a ...
Back to the same old! My annual promotional package (tv, internet and land line phone) is about to expire. Rogers solution to an 'about to expire promo' is to offer a more expensive alternative. One that is not affordable. Their cheapest bundle exc...
My bundle is coming up for renewal and I do not like the new price they want to impose upon me. In addition if I want to change to a different bundle it appears that I have to phone them and go through the dog and pony routine. I am going to seek out...
I ordered a phone from Rogers as a new customer but it was out of stock so Rogers cancelled my order and refunded my $672 deposit. I did not sign a contract or set up an services with Rogers. Little did I know that my nightmare was just beginning. J...
I pay $18.99 plus tax for premium device protection on mine and my daughters brand new 14 pro max phones. Unfortunately one of my daughters lost her phone and I called it in to request a claim/service request. They denied my claim and Likewize will n...
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed. Now, I need to unsubscr...
Rogers must be hiring anyone for customer service whether they have experience or not and just telling them to sell stuff. When I call in with a very specific and I think simple request and they try to help me with everything except my original requ...
