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Resolved! Tax Exemption/Exempt

How do you get the tax exempt for Rogers? is there a form someone can point me to?   ***EDITED LABELS***

Jand89 by I've Been Around
  • 10347 Views
  • 19 replies
  • 0 likes

Monthly Bill Increase After Promo Expired.

My service discount expires on Jan 21 so on Jan 12 I called Rogers to negotiate my "new" deal for Bundled Services. Spoke to a guy named Ian who said my new deal would increase slightly due to a general price increase and some other changes. I agreed...

colreal by I've Been Here Awhile
  • 450 Views
  • 1 replies
  • 2 likes

Hidden fees on Plan change on wireless.

I contacted Rogers today via live chat to change my plan etc. I asked the Rogers person why my bill hadn't changed in over 2 years as I was told my phone would be paid off then. They would not give any number, just said there are separate charges on ...

Mikej1 by I've Been Around
  • 538 Views
  • 5 replies
  • 0 likes

Canada US Plan Cannot be Re-added for 12 Months.

Hi! I'm new here and generally would like to say I'm happy with my Rogers wireless service. I am, however, questioning the Canada+US plan's restriction about reimplementing the service if it has been removed. I am traveling to & staying in the USA fo...

Irish6240 by I've Been Around
  • 255 Views
  • 1 replies
  • 0 likes

Equipment return request for only some components

I canceled my Rogers services due to relocation.  I recieved an email requesting i return two of the four rogers components i have. A wifi gateway and 1 TV Box with serial #s. I also have two other TV Boxes, what should i do with them?  

Resolved! $9 wireless Value Packs

When were these $9 Value Packs introduced? They are a much more reasonable deal than the a la carte options available previously.   https://www.rogers.com/consumer/wireless/add-ons   - Premium Voicemail-To-Text / iPhone Visual Voicemail - 35 voice me...

EugW1 by I Plan to Stick Around
  • 358 Views
  • 2 replies
  • 0 likes

Resolved! Unauthorized Netflix Charges on my Rogers Bill

For the 2nd time in consecutive months Rogers has applied an additional Netflix charge on my bill that I never signed up for.  I already have a Netflix account that I use Paypal to pay for.   I already contacted Rogers about this issue and was inform...

mld699 by I've Been Here Awhile
  • 11724 Views
  • 124 replies
  • 4 likes

Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

No internet for 12 months

I have called few times for my mother-in-law phone number. The technical support acknowledge that it was a Rogers network internal issue and user has nothing to do with. Now, I am asking for credit back and they refuse to offer me that. I am very fru...

saffouri1 by I've Been Around
  • 176 Views
  • 1 replies
  • 0 likes

Resolved! Temporary Hold on Ignite Internet?

Hi,I was wondering if anyone knows about the temporary hold service that Rogers has for $10/month (minimum two months)? I last had a hold back in April 2021 - October 2021. From my understanding, I could request a hold again, but it is every 12 month...

Seininya by I'm Here A Lot
  • 693 Views
  • 3 replies
  • 0 likes

Resolved! Set up my Ignite Internet?

Can I use a friend's smart phone to set up my Ignite Internet? I don't have one.     ***Edited Labels***

Marcy13 by I've Been Here Awhile
  • 269 Views
  • 1 replies
  • 0 likes

US text message charges from group chat?

I'm really confused about the way you bill for US text messaging. I'm in a group chat with my spouse, mother/father & brothers in-law. Everyone except the brothers live in BC, they have US phone numbers. The brothers were here visiting from Californi...

Account cancelled but sent to collections

I sent the message below to the credit agency that was contacting me. I contacted Rogers, at the credit companies suggestion. Eventually I was given an email address to contact Rogers accounts. This was the result- From: Sent: November 17, 2021 12:1...

Annoyed6 by I've Been Around
  • 328 Views
  • 1 replies
  • 0 likes

What is Employee Pricing Fee

Why am I charged "Employee Pricing Fee" of $56 on Dec 26, 2021 ? Rogers Call Center and Chat support are not getting through. Does someone got any clue regarding this hidden charges ?     **Labels Added**

sirajarab by I've Been Here Awhile
  • 512 Views
  • 5 replies
  • 0 likes

Resolved! MasterCard Promotion

I switched to Rogers this July (2020). Rogers had a promotion on, where I would get a $150 MasterCard Gift card, part of there promotion. Installation was done on August 5th, 2020. I received my "Please register for Promotion" on August 15th. I regis...

Micbeau by I'm Here A Lot
  • 8667 Views
  • 96 replies
  • 0 likes

Cannot Cancel Ignite TV Subscription

Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...

blacklites by I've Been Around
  • 2678 Views
  • 10 replies
  • 1 likes

Where can I find my Account Number?

I haven’t found my rogers account number as they have mentioned that it should be in mail or in sign up process. My billing cycle is next month and I need account number to clarify billing’s. so please help me out.     **Labels Added**    

Navii by I've Been Around
  • 636 Views
  • 1 replies
  • 0 likes