I'm hoping to understand why I'm being charged PST on my 2 new phones. I live in Alberta, and the phones have been purchased and delivered to me in Alberta. My phone number is a BC (250) area code, so I've already accepted that I will forever pay PST...
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
On April 16, I asked for splitting my number from my husband account. The first rogers staff did a credit check saying it was internal and would not affect my score. She created a Fido account instead of rogers and told me to call again.I did and the...
It is now Mission Impossible to getlive person from Rogers customer service. I see that there is a something called Virtual Assistant Anna which I found completelu uselless. When I tried to discuss some service charges thar were not requested I fou...
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
Hello There,I was given a win back offer for my mobile connection. But I could not get hold of anyone from the winback team.Winback team called me Wednesday 16th April 2025.If anyone could help me with that.
Not a customer anymore, but I have a significant credit balance on my account.How long does it generally take for Rogers to issue me a cheque for that balance? ***Edited Labels***
Just recently back with Rogers. As I recall previously one was able to speak directly to a live human. I see Rogers has done there best to eliminate this step. Very disheartening. So if these posts are read by living beings I would expect a phone cal...
I was issued a check by rogers as i was out of country i have lost that check. So i wanted them to issue a new check to me ***Edited Labels***
I waited for live chat for 2 hours. from 19 to 1 on support queue. And when my time came, nothing. I just got a message "send chat transcript" and thats it! Was there never a technical person chatting with customers? Then why did you waste my time? W...
I’ve spent 5 hours of my day off trying to reach Rogers to change my bundle. I was on hold for 2 hours, then a Specialist came on the line to transfer me because there’s only one, unpublished department, that can cancel services. My time on this hold...
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
My cousin signed a mobile family plan with my, I wanted to know how do I check mine plan's data usage from my end. ***Edited Labels***
I have an IPhone 14 Pro and I am unable to return my phone to Rogers to upgrade since there are scratches on the front screen. The employee said I can use device protection to get a new screen but when I went to take it in for a claim they denied fix...
Why can’t I get through to anybody at rogers. Bell is offering me a way better deal. I can’t even get in touch with anybody at this company to help me what is going on *Added Labels*
Hello,I was previously listed as primary on my fathers account before he died. I set up pre authorized payments of 185$/month for my family prior to all of us separating following the loss.I’ve been charged 740$ even after changing account numbers wi...
Hi thereAs I am visiting a foreign country for four months and all, and if I not pay my plan for that amount of time because I would not be using it, will my account/sim be deactivated or will it still remain or what will be the duration for my sim t...
So my bill was 120$ for a very basic plan, so I decided to buy out my remaining 1 year contract and switch to Bell. With what info I was able to get on the VERY confusing app, I was expecting my final bill to be around 300. But it’s 600. Device balan...
My device upgrade is due now and my account’s up to date, but Rogers is refusing to upgrade my phones. They’re saying the devices haven’t been returned yet, even though my new bill isn’t even ready. That’s what customer care told me. Now they’re also...
I transferred both lines from Fido to Rogers because one of the Roger’s representative said the monthly fee will be less $10, like $75 Milford both lines phone bill fee, so I agreed to transfer. The problem is she told me very end that there’s settin...
