I want to use my 5 free roam like home days during international travel . I do not know how to adjust cellphone setting. Should I turn "data roaming" ON or OFF, "Mobile data" ON or OFF, and "flight mode" ON or OFF ? Thanks for in advance ...
With some of the news about scammer impersonating account holders, is it possible to set a verification password or pin that must be provided before there are any changes. For example issuing a replacement SIM, changing mailing address, etc?I assume ...
got the account on dec 1 .... my first bill was due dec 24th ,, paid on dec 16th ,, and they decide to post on my credit score on on dec 6th that i owe the full amount of the first bill and i havcnt paid anything ruining my credit score !!!!!! af...
Hello,I received a winback offer after leaving Rogers and called customer service in the hope of taking the offer. I was told by customer service that there was no note made of any offer presented by winback. I don't know what I can do now because cu...
When I joined Rogers 4 years ago me and my partner were set up on a business plan. We don’t have a business and this was incorrect. I, like many others, am now looking for ways to save money in all aspects of life. So I spoke to your team today to tr...
I've been calling customer service for a week and the system just hands up on me. This isn't customer service. I called back today and now I've been on hold for over 20 mins. Would it hurt them to put in a feature to let us know how long the wait wil...
I received an offer of free Disney+ with ads because I have the ignite bundle. I used the provided code number and had it all set up…then it disappeared. I have spend hours on the phone with Rogers and Disney and still no results. Yesterday I went th...
How can I swap phone numbers between 2 plans? ***ADDED LABELS***
I am escalating issues to Rogers' President's Office. I got Wi-Fi at the end of April, and the agent(Ria) who helped me set up the appointment for the Wi-Fi connection said that the connection fee and service fee would be waived, and that I wouldn't ...
I have had multiple interaction with Rogers Retail Store and Technical support(including manager escalation) but after 6 visit to the store and 5 phone call with technical support it is not resolved. Both of them are just passing the ball to each oth...
I may be known as "The Cat Lady" by my friends BUT - I am not an "IDIOT". On November 1 this year, I happened to be in the city and came upon a Rogers store; thought I'd take a chance and see if I could get a new screen for my cell phone from them ...
I had some billing issues with my home internet service, so I decided to reach out to Rogers’ online chat support. After waiting a few minutes, I was connected to an agent named Harsha. That’s when things started to go downhill.I explained my situati...
I am traveling in bangladesh, south Asia.I have the infinite plan with unlimited NA plan.If I get sms for otp verification and don't reply to anything and disable my data will I get charged for roaming ***Edited Labels***
hi guys, I left Rogers for another carrier and not liking the customer service and reception and am open to a call or other online discussion with winback team from Rogers. I understand sometimes they call clients that leave - anyway to just tell t...
My wife and I were attempting to upgrade both lines on our account to a new phone and new plan. Mine went through with no issues. Her line had some missing discounts that we were promised. The rep cancelled the upgrade order that they processed and a...
I just got my rogers bill today for $442 instead of $58.When I called Rogers to check the reason behind it then they told me that I have overused 212 minutes for international calls.After counting all the minutes in my call history that I used, it wa...
As a loyal customer of Rogers, I am totally fed up with the poor service and communication in the upgrade of our 4 family phones. 1. When upgrading 4 devices, the Rogers agent/system put all of our four upgrades under ONE name (my daughter Chris...
Hi I went to Roger’s store for porting my sim from virgin to Roger’s . It was unsuccessful. I was Roger’s previous costumer but due to some issues I port to virgin . But I cleared all my dues. Now I was porting again to Roger’s but was it was unsucce...
On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your order' email).After the week I figured something was wr...
I’m trying to reach the management team, They had a direct Number (1-855-847-6955) That was good before COVID, Now the number tells me to call the (1-888 rogers1)number, So when I contact Customer service to ask for the management team number they pr...
