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Billed for Cancelled Service *Added Labels*
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Forum Posts
Unable to view my orders
Hello. At this moment, I'm unable to view my orders page. I tried 3 different browsers and the phone app, too, all with the same result. *Added Labels*
Rogers Wireless latest scam, beware
I received a phone call from Rogers a couple of days ago, from a loyalty department with a deal to switch to Rogers Wireless (currently only Internet with them ). Switching all 4 lines for the family would supposedly give 100GB each, sharable data, n...
Dishonest and misleading promotion sales call
Hi,I have had Rogers Infinity Home Internet since 2022. In August 2024, a salesperson from Rogers called and offered me a new plan: 1.0 Gbps speed with a $5 discount on my monthly bill. However, they did not mention that this offer came with a 24-mon...
Billing and technical issues since Rogers took over Shaw
Since Rogers is taking over Shaw they are charging double for everything their customer service has gotten worse.The Rogers and Shaw mobile hotspots internet around the city does not work but doesn't tell you till after you spend 5 minutes signing in...
Double billing
My husband had a bundle TV popular and internet bundle with Rogers. Less than a month ago he passed away and I contacted Rogers to ask whether it is possible to downgrade this bundle to TV Essential and internet. I received positive response and was ...
Better plan recommendation
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
Affected credit score
I recently opened up an additional account at Rogers. I already had internet and opened up a wireless account. I was told that they had to do an INTERNAL credit check, which wouldn’t affect my credit score. I authorized this with the assurance it wou...
Resolved! Double charged for Business Accounts
I am being charged for my old closed account 2******0 and new account 5******5 at the same time.I was with Roger’s on 3 years contract for business internet which is supposed to end on feb1 2024. I called them on dec 8 2024 to discontinue my service ...
Very Disappointed
So upset. We had the whole family with Rogers. Recently my husband and Ii switched. More recently we asked our daughters to pay their own phones as they are all adults and more importantly my husband was diagnosed with stage 3 cancer in which he had ...
Cancellation fees on a contract
As if rogers needs more money ! Recently they up'd the price for boxes, which in itself was ridiculous , but I am informed today that when you sign up for a new bundle ( in hopes of saving money) you will e charged 15.00 per month if you cancel b...
Customer Service
I have been on calls and chats with Rogers for weeks on end and spend 2.5 hours last Sunday on the phone. They opened a case# to solve my problem and never called me back...........I am on hold once again to speak to someone and the girl will not put...
Collection Calls
I was trying to upgrade my phone on November 29,2024 and it has been one of the worse and complicated experiences I’ve ever had, first I got a new phone, then I didn’t like it and wanted to exchange it to another device. I have been told by rogers cu...
Resolved! Long Wait Time
Rogers cant lose any customers if they just never answer the phone! This company hasnt just gone downhill, its fallen off the cliff. 3,5 hrs on hold still...1hr+ on online chat wait.... how does this company stay alive with customer support like th...
The absolute worst service!!!
Moved out of town and was told I could not cancel my service due to contract. Was on the phone with 3 different people for 2 hours.. After my own investigating, I found that the service that I had a contract for doesn't exist in my new area, hence th...
Waybill missing items
I received my return equipment waybill and it only contains the 3 TV Boxes. (I’m assuming it’s understood that includes the remotes?)I also have a Modem and a Nokia box that isn’t listed on the waybill.I tried talking to a specialist on chat and phon...
Disappointing Initial Experience
Decided to switch from Bell to Rogers. Went online and purchased a phone with a plan. Received an email saying the phone was ready for pickup, location was unfortunately 45 mins minimum from my place. I get there, my account has been flagged for frau...
Offered new "better" Bundle but...
Something is really wrong with how Rogers is doing business. Long story... I was in a chat to upgrad my phone to a New package that included Travel... called .... blah blah blah +Travel. When I was done with this the agent said that she can offer ...
Urgent Issue: Unauthorized Plan Change and Excessive Charges
Pathetic service and no transparency This is to express my frustration regarding the unauthorized changes to my account, resulting in excessive charges. On October 27, 2024, I ported number out my number A and added C. I was assured no changes would...
Long Chat Wait Time Only To Be Dropped Nearly 2 hrs In
I'm generally pretty happy with the Rogers services I get, but they fail miserably with the Chat sessions. I started a Chat at 8:30PM and was informed I was 29th in the que. Long story short, I was waiting for 1hr 45+ minutes and 2nd in the que when...
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