Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...
Is it still possible to pause an account for several months? Is there still a fee of $30/month? Thx! ***Added Labels***
I recently contacted Rogers through their chat service about receiving a refund on a credit balance. The process during the chat session was at a snails pace. It took over an hour and a half just to receive my refund ticket reference numbers. Every ...
I have 4 mobile lines for the house hold in my account. Was a FIDO phone client for quite a few years. Recently, FIDO started increasing the prices, so I called with a request to find any possible credit/discount to maintain the bill within the prior...
I went to log on today to take a look at my bill, and it says my account has been cancelled?! Why? **Labels Added**
There are problems with my account that need fixing. I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer. I went to the on-line chat thing and it told me it would...
Hello, my account was canceled after adding a new line and ordering the phone online, how can I unblock it soon? I can’t use any services, no calls, no internet, I went to the operator in the store, and they showed calling 1 (888) 383-2080, but witho...
This has been on since January 15, 2024. Customer Service is not able to resolve my complaint. I was charged initially the sum of $101.75 for making an international call to South Africa, which I disputed. Yesterday, I received an email from Rogers C...
I am inquiring as to how one may deal with the passing of an account-holder whose home has passed to next-of-kin. That next-of-kin now owns the home of the Rogers account-holder who was the previous homeowner. How may one continue to have that Rogers...
When I login it says my account (but not the correct #) has been cancelled and now my internet is not working. I have been a loyal Rogers customer for 18 years and never had so many spam and misconnection emails! My bill is all paid and services are ...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
Received a call from 888 967 5578, asking for personal details to validate account. Is this really from validation department or fraud? ***Edited Labels***
I have been in a back and fourth with Rogers for a few months regarding internet. I was lied to by a customer representative about fiber optic internet being serviced in my area, made to go without internet with the promise my area would be serviced ...
I've been on hold from a call center rep passing me along.in total I've been on hold for almost 2 hours. The "Stay on hold, to keep your place in line". Call-back services and wait time progression have been around for years. Rogers doesn't want to p...
I’m at my wits end and patience with what occurred. 39 hours later since my internet service stopped, 529 mins later bounced between customer care, ignite loyalty, business department, and tech support, I still don’t have my ignite internet service b...
Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing ***Edited Labels***
Is anyone else receiving nonstop phone calls from Rogers 1-844-760-3908 to notify you of service disruptions in your area on Thursday? (I'm downtown Ottawa). They have been calling every 5-10min for the past 3 hours. It's an automated message. I bloc...
Over a year ago I was coerced into taking a new modem. They created an entirely separate account for this new modem and charged me 273.00$ for the hardware. After a year of runarounds and back and forth with Rogers support I returned the unused hardw...
I am still on legacy cable in Scarborough, ON. I just got an email from Rogers that said: "Your account shows that your current TV Box with a model number starting either with SA or PA will be decommissioned as of April 30, 2024." Does anyone kno...
I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now. I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...
