I'm generally pretty happy with the Rogers services I get, but they fail miserably with the Chat sessions. I started a Chat at 8:30PM and was informed I was 29th in the que. Long story short, I was waiting for 1hr 45+ minutes and 2nd in the que when I was dropped without notice or explanation. From monitoring the progression, it appears obvious that have extremely limited support staff at that time of day - and far less than they need if the wait times are anywhere near the length of mine. The system they've got doesn't work well, which is a shame as their other services seem to be much better run. This is an area where dramatic improvement is possible.
