Trade in iPhone 12 and got $0

[Kaz4]

I got the email that my trade in device is confirmed $0 value.
The quote was $265. No scratch. No Damages. Battery problem? If so, why they didn’t check on site??
It can’t make sense totally. I didn’t change it if I can know in advance. What’s the quote means!?

**Labels Added**

[RogersJo]

Good Day @Kaz4!

A warm welcome to the Community and Congrats on your first post! 🙌 I can totally understand the cause for concern. This is most certainly not the type of experience we want you to be having. Has the issue since been resolved since you last posted? I just have a few questions for you if you don't mind:

Where did you complete the device Trade Up?

Are you able to send us a screenshot of the email you received while ensuring you omit any of your personal or account related information?

Was there a battery problem with regards to your device?

Looking forward to hearing from you,

RogersJo