Rogers Store 5222 Windermere Blvd - Rude staff

[alanjohn2]

The staff do not accept "return phone" on upfront edge that was purchased in-store from them two years back, unless and until you TRADE it the new phone from them. He is rude too and said "DO NOT COME HERE AGAIN".

**Labels Added**

[RogersYasmine]

Greetings @alanjohn2 !

We appreciate you visiting us in the Rogers community and posting about your recent experience. It's disappointing to hear that your  interaction with our store reps was not a positive one. 😞

Most Rogers retail branded locations should be able to accept Upfront Edge returns with no issue. 🤔

Just for clarity, you may return your phone using any 1 of the 3 ways outlined below:

• Care (over the phone and online through Live Chat or Social Media)
• Self-Serve (only when also completing a hardware upgrade)
• In person at participating retail locations (Upfront Edge forms are available at all participating locations.)

First, you need to remove your SIM card, memory card and any accessories, as well as delete all data from the phone. Please back up any data you wish to keep before returning your phone. Once you return the phone, it cannot be given back to you under any circumstances.

It's also important that your phone is in good working condition, or the store may not be able to accept the return. To be considered in good working condition, a device must:

• Be fully functional and free from damage
• Power on and navigate to the home screen
• Accept and hold a charge
• Have the ability to perform a factory reset
• Be free from physical damage (for example, no cracks (including to the front and back glass), dents, bending, punctures to any part of the device, including on the body, screen, keyboard and/or camera lens, no broken hinges, no dead/dark/pixelated spots, blemishes or distortions to the screen and screen/keyboard must be responsive, etc.)
• Be free from liquid/moisture damage and there cannot be any missing components (for example, missing battery, battery cover, SIM/media tray, buttons, etc.)
• Have all accounts, passwords and any activation locks removed and/or turned off
• We cannot accept a phone that does not meet these requirements or that has been reported lost or stolen. If your phone is not in good working condition, you must repay the Upfront Edge amount.

I hope this helps! Let us know if you have any additional questions or concerns!

Kind regards,

RogersYasmine