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misrouting digital cable support calls

Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...

mascf1 by I'm a reliable contributor
  • 1078 Views
  • 2 replies
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Ignite TV Box - Delivery Timelines

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever.     ***Edited Labels***

carlb by I plan to stick around
  • 1878 Views
  • 4 replies
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Wireless Service Interruption - Credit?

When signing in, I get this pop-up:   Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit.   I was won...

OLDYELLR by I'm a senior advisor
  • 2908 Views
  • 7 replies
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Resolved! Ignite Internet Gigabit Ultd upload change?

https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps.  for anyone that has 30 right now is it being lowered to push us to upgrade?   *Added Label...

LePeR1898 by I plan to stick around
  • 1761 Views
  • 3 replies
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Moving Order

I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...

RAE3 by I've been around
  • 985 Views
  • 1 replies
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How can I print out my Text Messages?

How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time.     **Labels Added**

Parasons_88 by I've been here awhile
  • 2871 Views
  • 4 replies
  • 0 likes

Resolved! Internet suspension warning, but unable to find malware

I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network.  We took all of our computers to the shop and the technician said he found a thing and removed it, a...

TK2000 by I've been here awhile
  • 8670 Views
  • 19 replies
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Account Transfer

Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...

Resolved! Email Confirmation

I received modem and smart tv, but I still haven't received confirmation email.       ***Edited Labels***

CJ731 by I've been here awhile
  • 3812 Views
  • 2 replies
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Rogers error still eating up my credit!

My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but t...

Unreturned Device Charge Dispute

  I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking #  and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Dec...

gerrybert by I've been around
  • 2085 Views
  • 5 replies
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Resolved! Incorrect Payment Report To Credit Bureau

Hi, I am trying to fix a incorrect payment report on my credit files for rogers communications. It is marked on my credit files as not paid/unknown for the month of July 2017, all months before and after that month are all correct, its just that one ...

Resolved! Change TV Package

I would be very appreciative if someone could help me change my tv package from primium to basic. Kindly note, we have several international channels (Italian, Telelatino, Salt and Light), and would like to maintain these channels/additions. We would...

Mzacch by I've been around
  • 1386 Views
  • 1 replies
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When does the previous month's bill get posted?

I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...

Jelaar by I've been around
  • 988 Views
  • 1 replies
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Resolved! Fantastic Customer Support

I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had...

William59 by I've been here awhile
  • 1768 Views
  • 7 replies
  • 2 likes

No Service

I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data.       *** Edited Labels ***