Freedom company always gives better offers and on Block Friday this year it gave iPhone 14 to all subscribers, but unfortunately your company does not provide any service to subscribers and I will change my line from Rogers to Freedom as soon as poss...
I have been attempting to resolve a billing error since August. I am now waiting for someone to pick up my fifth call on this issue with each call involving a wait time of hours. I was told in my last call a week ago that the issue had finally been...
it was suggested to me to call in to support for an issue i am having with ignite weather channel and after over an hour on hold i thought hey why not try the support chat thingy and yup you guessed it tried to access it and got this chat.rogers.co...
I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
I have lost my device on Dec 29 and I filed my claim. They have requested for documents (Service Request Statutory Declaration (which was filled and submitted (Accepted) , Proof of ID (Driver License with my current address on Rogers Account (Accepte...
Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...
I would prefer to have kept Premiere with the flex option but there were no specials and I couldn't keep it at its max price so was considering moving to Bell who made a very tempting offer. Thanks to Raj in Vancouver for offering me the "Total" bun...
I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...
Hi all, It has been a painful experience trying to close down my cell phone account which I no longer needed or used. I first asked for my account to be terminated back on August 1st and the agent suggested that I switched over to pre-paid instead, ...
Today and for the first time I tried to reach the billing dpt, I waited 2hrs and 5 mins on hold then the call dropped. I've never in my life had to wait for a CSR for that long! Online chat was not available due to the "high volume" I've been with R...
I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees. I have a screen grab of the installation costs advertised on the website. Literally it says a $99 install fee and $59 for a smart lock installation fee. ...
Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...
You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido ***Edited Labels***
I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...
Enjoy 1 Roam Like Home Day on us! I am travelling to Mexico soon. I should have 5 free roam like home days since I have a Rogers World Elite Mastercard. How can I confirm that I have these days before I travel? ***Edited Labels***
Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...
I would like to pay out the rest of my financed amount for my mobile device so I do not have to do so at the end of my 2 year contract. Is this possible? If so, after i have paid the $520 for keeping the device and the final amount of financed amount...
Why is it so hard to get a straight answer on upgrading especially at a deal time like black Friday, cyber Monday.I'm ok with waiting to get contacted but why should I have to email . Over 8 times, phone over 10 times , text, get the run around. Tran...
In October 2022 I was offered 10GB bonus data for my loyalty with Rogers - it stated it would be effective immediately and for 18 monthsIn July 2023 I was sent a text from Rogers stating that the 10Gb data bonus would continue to renew monthly as it'...
