Door to door sales
I would like to confirm that the person selling door to door products is legit.I have his employee ID number and his email. How can I do that? **Labels Added**
Forum Posts
Cancel internet but not tv package
I am unable to talk to anyone to cancel my internet **Labels Added**
Reuse of Old Password
Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)? *** Edited Labels ***
Resolved! What is the IP Relay URL?
Hi Folks What is the URL to access Roger's replay operators for deaf users? Thanks! *Added Labels*
WIN BACK,, But wrong line on the wrong plan
Folks I was offered a decent plan for 4 lines ( for me and my family) …3 should have been identical and 1 was CANADA/US calling that I use for work EXCEPT they put to wrong line on Canada/US calling….need it fixed ASAP other wise I will be charged ...
How's the new ignite with flex channels?
Just wondering how the new ignite with flex channels is working? ***Edited Labels***
4 texts from Rogers in an hour
I’ve had the same text message from Rogers sent to me 4 times (so far) in the last hour. I’d like them to stop. The virtual assistant is useless for this type of thing and I’m reluctant to spend my Saturday on hold waiting for a Rogers rep to talk to...
Upgrade
I guess this isn’t specific to apple but it is a pain. It seems now Rogers has changed the rules. Trying to upgrade an iPad to an existing number is a royal pain. You can no longer do it by talking to an agent by phone or by chat or by MyRogers, you ...
Who called
I have been with Rogers for over 12 years and one of the reasons I have remained is because you have a competitive feature - the whole called feature that most phone providers don’t have or have removed. As it stands Rogers is the only company that h...
Cannot Cancel Ignite TV Subscription
Today I called Rogers to cancel my internet, after 7 minutes waiting i get customer service rep. and I asked him to cancel my service, his reply was he is not able to do it because I got ignite internet and his system doesn't have the tools in his sy...
Rogers won't automatically issue cheque for negative balance
I canceled my account and a negative balance was not issued after 2 months. I called in and the billing lady (Neena?) wanted to confirm my date of birth. I gave her that and it was different than one on record (I might have given Rogers wrong DOB bac...
How to Reschedule My Service Appointment?
I have followed the steps to try to reschedule my appointment. I am always taken to 'Rogers Chat'. Nowhere is there a topic that says 'reschedule your appointment'. Please help! *Added Labels*
Original bill of sale
Hi, how are you. My name is Hitesh D and i am the rogers customer and. I bought the phone from rogers at 4th jan 2023 which make and model is iphone 14 pro and i got insurance plan from you guys with likewize but unfortunately i lost my phone on 28th...
Billing
Are there any discounts for low income disability people? ***Edited Labels***
Trade up quote of $0 on a 2yrs old Moto Edge+ just off contract
Not much has changed. Now 2023, I have 2 Motorola Edge Plus phones I got with my contract November 2020 just as it was ending and minimal cost to pay off the phones I had. Almost $2600 for the 2 Motorola's. Trade-up quote I just had was $0!!! Both ar...
Unhappy With Outcome Following Agreement
After making payment arrangements with Rogers and following through with my end of the bargain, they won't respect that I paid over 1000$ and their offer to provide a credit to my account due to buying a cellphone off them with device protection and ...
Why is Bell 15 dollars cheaper a month then Rogers?
Ive been with rogers for almost 15 years and it seems bell can get me a better deal on the new 23 series phones. I asked if they could atleast match and they said they couldnt. Does loyalty not matter anymore? Just curious. I love rogers but may be t...
Resolved! Exclusive Monthly Discount - Customer Appreciation “Gift"
Hello, I am attempting to access an offer received by text from Rogers a few days ago. The link is broken and there is no similar offer on my account. I have tried from my phone as well as my laptop. Just finished a chat with a specialist and it w...
Financing
Why am I still paying financing on my Samsung 20S 5G device purchased in the latter half of 2020? ***EDITED LABELS***
Rogers Chat Offline?
There was a Rogers outage that affected thousands of Ontario customers between:27-Jan-23 @ 8:30 p.m to 28-Jan-23-23 @ 4:30 p.mI was one of the customers affected and the outage was confirmed several times by phone with a Rogers support person.However...
