No Customer support

[GT17]

I've been trying to get in contact with someone for 5 weeks now, calling twice a week. Each time, being on hold for over one hour and the last call, 2 hours. ( A Rogers representative called though while I was on hold to sell me something, I asked them for help and they said they couldn't) Maybe re purpose their position to help with existing customer service before trying to add more. 

I'm moving in two days now and need my internet for home office work. I can't believe this has been such a terrible experience, including my anxiety now over what to do with regards to work. 

I don't have the time to be calling everyday and am not getting paid for the time spent waiting on hold, it shouldn't be my job to manage your service support. 

Any help would be appreciated

**Labels Added**

[3cs1s]

Terrible service.  Can't talk to an actual person.  I'm at work (some of us still go out to work) and I've been on hold forever.  So fed up.

[RogersYasmine]

Greetings @GT17 ,

Thank you for posting your concerns here in our community forums. I'm very saddened to hear that you had so much difficulties with getting through to someone who can help with your move. I know our queues have been pretty hectic lately, due to the holiday season. Have you since received the support needed?

If you still require help with setting up your move, I would recommend reaching out directly to our Moves Concierge team. They may be reached as follows:

Online via Live Chat: https://www.rogers.com/contact/general-inquiries/internet (Scroll down to the 'Moving' tile and click Live Chat under 'Chat with us')

By telephone: 1-855-759-5857

Kind regards,

RogersYasmine