Third party store refusing to accept device return

[Rj07]

I got a new line with Roger with phone, looking to cancel it due to multiple reasons; but the third party store is refusing to accept phone, phone was not used just open box at store only? Please suggest what to do

**Label Updated**

[RogersCorey]

Good morning @Rj07!

I apologize for the confusion here. We can absolutely direct you to the right place.

Did the store give you any further direction on what you should do next? How long has it been since you activated this new line? 

If you are a new customer and its been less than 30 days, you should be able to take advantage of our 30-day satisfaction guarantee at the store where you purchased the device: 30-Day Satisfaction Guarantee - Rogers 

If you wouldn't mind PMing us directly, we'd like to investigate this matter further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey