Account Service Price Hike

[olaf19]

Why is Rogers not bound by my two-agreement?
After one year my price jumped exactly 10% from $90.40 to $99.44 for two iPhones mobile service.

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[Pauly]

did you look at the total payment amount being withdrawn from your account? or did you look at the itemized invoice bill and see what has changed from the previous month?

[Jane112]

My bill gone up and called Roger’s right away and the lady telling me that my plan gone up for $7 and I got 2 line that means all together is $14 I am so upset.

[RogersYasmine · Accepted solution]

Hello @Jane112 ,

Thanks for outlining your billing concern in our community forums. An unexpected billing increase can certainly be a shock. 😕

We understand that communication is key when it comes to our customers. Anytime there is an upcoming change to your monthly service fees or add on's, we will always provide an advance notification by email and/or directly on your monthly bill to help prepare you for the changes. 

In this case, we began notifying wireless postpaid customers on select legacy price plans via bill notification as of December 14th, 2023 and advised that they will see the increase to their monthly service fee on their first bill received after January 18th, 2024. 

I hope this helps provide further clarification in this matter!

Kind regards,

RogersYasmine

[fourus]

this is garbage. rogers are thieves. i signed up for a two year term for 139 and for two years that is all i should have to pay. now after two months rogers tells me internet is being raised 7 dollars more and home phone is being raised 5 dollars. it's worth it yo pay the cancellation fee 

[RogersCorey]

Hello @fourus!

Please let us check your account to confirm your package details.

If you have guaranteed pricing, the great price you currently enjoy will remain the same for the full duration of your promotional period. The new rate will only apply after your promotional period ends.

We'd be happy to take a closer look! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey