07-26-2024 05:05 PM - last edited on 07-26-2024 05:16 PM by RogersJermaine
I have two mobile numbers assigned to my Rogers Mobile account.
Both were originally set-up by a [senior] CSR member to have the CID on [both] lines show PRIVATE PRIVATE.
I have verified this to be working over the years but recently one of the two lines have defaulted (back) to my account name.
I have also verified the information to be "current" in the My Rogers portal where it shows: PRIVATE PRIVATE for both numbers. I am [unable] to change the name to PRIVATE PRIVATE as this is only something your agents can do.
When I contacted Rogers, they denied that users can have PRIVATE PRIVATE despite evidence to the contrary. Once again, an epic fail here.
As such, how do I get this issue escalated without having to contact the CCTS?
Additionally, is or was there an issue on the back-end at some point where some CID defaulted back to the account holder's name?
***Edited Labels***
07-27-2024 12:57 PM
07-27-2024 02:10 PM
07-27-2024 05:22 PM
07-27-2024 05:37 PM
@TwitchyPuppy No, why do you believe it will solve the issue? It is clear to me you have no idea what the purpose is of PRIVATE PRIVATE.
07-27-2024 05:38 PM - edited 07-27-2024 05:45 PM
@DonAtam Isn't it obvious that I want to keep the phone number but hide the name? Otherwise, the CID would read the following:
Private Name
Private Number
Many incoming [anonymous] calls are blocked by the recipient if the phone number is not displayed.
07-27-2024 05:57 PM
07-27-2024 07:31 PM