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Forum Posts

English speaking customer service reps

I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...

Fraudulent New account opened under my name

This morning I noticed there was a new account opened under my name a post paid account, they did not even use my complete name but they still managed to do that this puts Roger’s security in question and it also makes me move to different company, I...

Kasrawiz by I've been around
  • 924 Views
  • 3 replies
  • 0 likes

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 27603 Views
  • 29 replies
  • 8 likes

Customer Retention

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, ...

RobertPat by I've been around
  • 286 Views
  • 1 replies
  • 0 likes

Promo Ending

My promo is ending Mar 2 - Rogers suggestion - Pay $20 more a month for services I don't want or need:   End of promo's for loyal customers should include more than one "special offer" that is always more money. How about some other offers that MATCH...

DBNimble by I've been here awhile
  • 419 Views
  • 2 replies
  • 0 likes

Refund for cancelled service

Got my final bill after switching. It's rogers owing me 50 bucks.   Thing is, I cannot find info on how I am getting this money back. I assume it should be via mail with a cheque, but I've been waiting for 90 minutes on support so they can tell me wh...

robellus by I've been here awhile
  • 468 Views
  • 4 replies
  • 0 likes

Customer Service Feedback

Just had "Lavish" of the ontario support team tell me to "sure please do" when mentioning the possibility of switching providers. I do not appreciate this from a support worker that wasn't able to answer a simple question and treated me different the...

Upgrade Saga

2 of my phones were coming up for end of term on Upfront. Got a call form a store, told them I have to return the upfront, they said they can't do that, I have to call Rogers.  Tried online, just before finalizing, the upfront always disappeared. Sho...

Csaba by I've been here awhile
  • 626 Views
  • 5 replies
  • 0 likes

Incorrect equipment charge on my credit score

Hi I gave up Rogers connection in the later part of the year 2021, and couldn’t return equipment due to Covid restrictions until October 2022. I have an email confirmation from Rogers that they located the equipment in October 2022 and reversed the c...

Suhasini by I've been around
  • 484 Views
  • 3 replies
  • 0 likes

Unauthorized Credit Checks

How could we rectify this, I tried calling customer service at least 3 times, every time they will promise to transfer to Roger's credit dept. then the phone gets disconnected. How do I speak to someone from Roger's credit dept. ASAP.      **Labels A...

Mat86 by I've been around
  • 239 Views
  • 1 replies
  • 0 likes

Live Chat Bugged

I've been trying to use the Live Chat to reschedule an installation appointment, but each time I finish queuing and am greeted by a specialist, they can not see my messages. I am using Chrome browser on Windows 10 PC, I can see my messages but they c...

BradleyW77 by I've been here awhile
  • 470 Views
  • 3 replies
  • 0 likes

Need reimburse my money

This is my Reference #  i214xxxxxx regarding my reimburse  money ,keep contniue calling 3 week Rogers customer service is saying will be deposit next day , it wad on Decmeber 17 2023. Calling gain last two days 1 hour wait time no response , look lik...

Nobody at Live chat

I have been trying to talk to a specialist on Live Chat, but there seems to be nobody there.  Anyone with similar experience? Thanks   **Labels Added**    

Resolved! Question About the Account Change Email

I received an email from Rogers regarding recent changes to my account. The email says there are documents attached but they’re aren’t any documents attached. Can I email someone at Rogers to ask for these documents. I’ve gone thru the Anna route and...

Cm34 by I've been around
  • 366 Views
  • 1 replies
  • 0 likes

Suspected fraud

Hi!I just ordered myself a new phone and a sim card. But it’s been a week, since I received any confirmation. I tried calling the customer care they told me that my account had been marked as fraud . So they further asked me to go to the store with t...

Can't see Data Usage in my Account

I called tech support on Sunday, December 31, 2023 and they said they would submit a ticket to fix the issue and said it would take a day or two.  But now its January 4, 2024 and it hasn't been fixed.  I know Rogers recently changed navigation on the...

User2594 by I've been around
  • 326 Views
  • 1 replies
  • 0 likes

Rogers disregards loyalty

I am surprised to discover that, as a 25 year customer, my loyalty to the company no longer means what it used to mean. It would appear that new activations, newcomers to the country and people upgrading their devices have access to feature-rich plan...

Gordo400 by I've been here awhile
  • 431 Views
  • 2 replies
  • 0 likes

Client Service

I tried to contact Rogers for Internet service. Out of five tries I hanged up all five times with wait times between 35 min and 57 min. Just could not get to any soul.If there is anyone monitoring this forum at Rogers, could you please call me back? ...

MehulD by I've been around
  • 276 Views
  • 1 replies
  • 0 likes

Unreasonable price increase and no way to connect

I have been trying to connect to Rogers during my vacation and been on hold for 2-3 hours and online system says wait queue at 95 which never moves. Being unable to reach the customer service on time not because of my fault but the company not hiring...

AdilMo by I've been around
  • 341 Views
  • 1 replies
  • 0 likes