I was in the Rogers store on Danny Drive in St Johns NL yesterday, December 9, 2024, as a Rogers customer, I asked a clerk for help as he stood alone with no customers to serve, to transfer my contacts etc from my old phone to my new phone, he arroga...
I have been on hold to speak to a customer service representative 1:09:52z. Over a friggin hour this is terrible, horrendous service.I also tried to get help with chat on-line no response there either (been waiting 32 mins for someone to respond.This...
We got a call from the win back team with a great offer, my wife and I were ready to come back over. After going forward with two lines and Internet, we could only get one line and Internet, because for the second line, we’ve been told that it was ca...
I had come into the store for a simple SIM pick up and activation and to check on the status of a number, it turned into a lecture about how I did not have appropriate identification and how the one I provided was wrong. Not only did this lecture p...
Purchased Gadget Guard screen protector from the Rogers store. They offered to put it on but I declined and said I will do it when I get home. Was in a hurry to pick up my kids. When I got home and opened the box, it was missing the actual temperred ...
Just found that Rogers charged me $75 for something called ROAM LIKE HOME - International? No idea why. Tried something called Virtual Assistant which is completely useless. Is it there any live chat with live person to explain me why i was charged $...
I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...
I upgraded 2 of the phones on my Plan. They both were boxed and sent on the same day. Both have arrived at the rogers return address. I only got confirmation one has arrived and processed and that was a week ago. Tracking shows they both arrived so h...
Hoping someone with more experience can help me. I’m trying to find out when my contract with Rogers ends, but I can’t seem to find it. I’ve used the website portal as well as the app but they only show me my bill payments and what services I have wi...
My 88 year old mom with hearing issues is having a heck of a time trying to access promotions and get rid of TV services (keeping internet and phone). She tried talking to 4 different service representatives but she couldn't make out what they were s...
Rogers has to be by far the worst company I have ever interacted with. Avoid setting up any services with at all costs. Customer service takes an hour every single time, and they can’t figure anything out. The company is also a logistical failure and...
I have received the worst customer support so far! Today, I received a bill of $735.87 for one single month! Rogers has been absolutely terrible and is going to lose a long customer because of their extremely unorganized customer support! In the past...
On November 13 I called rogers to cancel my ignite tv service as my 2 year contract is up and they doubled my bill. $228 dollars for tv and the programming is just repeat channel after repeat.That aside it took me over an hour on the phone to do this...
What is the process for returning phone in contract end in exchange for new phone/contract? Specifically.. I assume they let you keep both phones to do transfer of data etc.. **Labels Added**
Which credit bureau does Roger’s bank pull credit reports from when you apply for the Red or World Elite Mastercard? Is it Equifax or Transunion? It appears for phones/cable it’s Transunion.
Today ends a six month mess trying to resolve an issue just trying to obtain cell service. Back in June 2024 I was a Rogers customer and switched to Public (who I highly recommend now). Rogers called me back and said they would match what Public phon...
Im planning a move to an area Rogers does not have cable, tv or phone service. My current tv/phone/internet will be terminated because of the new location. Can I subscribe to wireless internet where I know Rogers has 5G and keep my current email addr...
Hi Dear, I would like to change my Bell mobile line to Rogers. Kindly advise. Best regards, Hassan Mahmood **Labels Updated**
Dushyant here, my account has been suspended today I made a payment of 190$ to pay my bill through Scotia bank. Haven’t it received or not? ***Edited Labels***
Hi, I have another phone number with a different carrier that I currently use on the same phone alongside my Rogers line. One sim card other e-sim. Is there a way to transfer this number to Rogers to avoid paying the extra monthly fee to the oth...
