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Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ? *Added Labels*
Account Support
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Forum Posts
contacting Rogers CS
Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant Ana, who doesn't know anything . I went to the store and was told they don't ...
Payment
Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....
Resolved! Whole home PVR service
Outrageous I called rogers today to have the whole Home PVR service added to my TV. I was refused saying the next boxed that I am paying for are not able to handle this . Then came the big sales pitch....she said I need the Ignite system to get the s...
VERY ANGRY CUSTOMER
In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...
Device Upgrade - Feedback
Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...
Relocation to another city
Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks
Worse Experience
Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...
Resolved! WiFi Calling and RCS while Roaming
With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...
Inflated monthly bill
My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45? ***Added Labels***
Roam Like Home Flaw
We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...
Courtesy phones no longer exist?
The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...
Customer Service - Feedback
Major Service interruptions all through May, June and July 2022. Filed Tickets. Called. Issue under investigation. Demand compensation for days of no service on Rogers bundle including phone, internet etc...during WFH in pandemic.Rogers tells me the...
Resolved! Financing Promo Credit
I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...
Resolved! Missing Down Payment
I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...
Resolved! Past invoices
Hello, where can I access my past bills for Rogers. ***Added Labels***
Questions about billing after canceling service
On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee？ ***Edited Labels***
Resolved! Tax Exemption/Exempt
How do you get the tax exempt for Rogers? is there a form someone can point me to? ***EDITED LABELS***
Bulk account problem
I recently moved to a condo community where the condo fees cover Rogers service. However,I keep getting billed directly. I've spoken at least three times to agents in bulk accounts who keep saying they have fixed the problem, but now I've received an...
Worst customer care experience
I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...
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