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Resolved! Change TV Package

I would be very appreciative if someone could help me change my tv package from primium to basic. Kindly note, we have several international channels (Italian, Telelatino, Salt and Light), and would like to maintain these channels/additions. We would...

Mzacch by I've Been Around
  • 854 Views
  • 1 replies
  • 0 likes

When does the previous month's bill get posted?

I'm new to Rogers and I took over an old account from the previous tenant. A balance came in in early march which I paid but I cannot see February listed in the bills you can download as a PDF. Every other month before that is on there.When can I get...

Jelaar by I've Been Around
  • 551 Views
  • 1 replies
  • 0 likes

Resolved! Fantastic Customer Support

I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had...

William59 by I've Been Here Awhile
  • 1365 Views
  • 7 replies
  • 2 likes

No Service

I feel like I’ve been very patient but it’s now day 14 no service. Billing all paid the whole time. Waiting for back end to close all my tickets before they say it will work and apparently every time I call they open a new ticket but they won’t give ...

Double-billed for Internet & TV after Plan Change

I Wanted to change my service from ignite flex 10 (which was deprecated and was told you are increasing my charges anyhow) to popular. I would expect the billing to be a seamless transition but you double billed me for internet and TV. I tried to con...

Stl1 by I've Been Here Awhile
  • 1115 Views
  • 3 replies
  • 0 likes

Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've Been Here Awhile
  • 974 Views
  • 3 replies
  • 0 likes

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data.       *** Edited Labels ***

Resolved! Rate Increase During COVID-19

I was very annoyed because at these circumstances every body is trying to help bu rogers want to increase there fees for my Internet.Even banks in corona issue is helping     ***Added Labels***

mohammadHA by I Plan to Stick Around
  • 3170 Views
  • 24 replies
  • 0 likes

Remembering why I left Rogers...

Sort of a little rant.   Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes.  And at the time had over priced plans (back in the 3 year plan days)    Decided to come back (2 weeks ...

Dugath by I Plan to Stick Around
  • 780 Views
  • 2 replies
  • 0 likes

Issues with Our Service

We are with the Rogers Ignite 150 - Unlimited plan (stated on the bill) with Rental of Gigabit WI-FI modem.    We have experienced dropping of wi-fi since October/November.  After opening tickets,  exchange of a modem, and Rogers looked at wrong tick...

Fawkes711 by I've Been Here Awhile
  • 928 Views
  • 2 replies
  • 0 likes

Resolved! Unable to change Account Username

I have been trying to contact support for a long time now, and I get nothing in regards to why I'm unable to change the username associated with MyRogers account. Every time I go to my settings and change the information, I'm greeted with same "Somet...

Resolved! AppleCare+ or Rogers premium protection plan?

I just got a new iPhone 12 Pro and decided to get the premium protection plan with it. But now I’m looking at AppleCare and wondering if I should just get that instead ?From what I understand, AppleCare will only charge 100 something for accidental d...

tiffjg95 by I've Been Around
  • 601 Views
  • 1 replies
  • 0 likes

30 Year LOYAL customer - not receiving 10 Gb Loyalty data offer

Hi All; Rogers is currently offering "some" loyal customers free 10Gb of data. I did not receive the offer. I called in today and spoke to Customer Service and then escalated to a Manager... I intend to get the free data......I have been with Rogers ...

snocow by I Plan to Stick Around
  • 1564 Views
  • 5 replies
  • 0 likes

Smart Home Monitoring - Control -> Automate Package

Hello All,   Looking on advise and details for my situation. I've had the Control package for 2 years as of today and my promo has expired. I'm looking to pay the same but can't even get through hour long wait on the phone and chat.   I took the time...

Artine by I Plan to Stick Around
  • 555 Views
  • 1 replies
  • 0 likes

Incorrect Bill Amount

After renewing our contract my bill is still showing the wrong amount for the third time?   *Added Labels*

oly34 by I've Been Around
  • 1225 Views
  • 3 replies
  • 0 likes

Blocking a Number

How can I permanently block a phone number on all three phones on my account       ***Edited Labels***

Sashenka by I've Been Here Awhile
  • 699 Views
  • 3 replies
  • 0 likes

Separate Sim Card on Same Number for Data

Trying to find out if the old info on this has changed - my car can take a SIM card for data usage, so can I get a second SIM card for my existing Rogers mobile phone account? Pairing the phone doesn’t always work and I don’t want to have a separate ...

Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you.   **Labels Add...

fysty-1 by I Plan to Stick Around
  • 554 Views
  • 1 replies
  • 0 likes