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Resolved! speaking of long wait times

it was suggested to me to call in to support for an issue i am having with ignite weather channel and after over an hour on hold i thought hey why not try the support chat thingy and yup you guessed it tried to access it and got this   chat.rogers.co...

hiho by I'm a regular
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Horrible customer service

I been a customer of Fido/ Rogers for over 18 years. Today had to be the worse. I ported my number from Fido to Rogers and wanted to figure my final bill so I can close out my Fido. I called in and the person help me was horrible. I asked to transfer...

Tieee by I've been around
  • 273 Views
  • 1 replies
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Invalid postal code in return label

I sent this in email to the contact showing up in the process for printing the return label. Posting it here just in case that email id is from prehistoric times and no such id exists ( which I will not be surprised ) to **Removed email info - Keep p...

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LinojJ by I've been here awhile
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Moving to USA and charged for cancellation of Internet

I wanted to cancel my home internet because I am moving to the USA, so I called Rogers customer service on 01.12.2023 and told them that I wanted to cancel my internet plan with Rogers. The customer representative told me that there would be a cancel...

Ozzy5 by I've been around
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Likewize Claim

I have lost my device on Dec 29 and I filed my claim. They have requested for documents (Service Request Statutory Declaration (which was filled and submitted (Accepted) , Proof of ID (Driver License with my current address on Rogers Account (Accepte...

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manbirgill by I've been around
  • 3278 Views
  • 5 replies
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Still Waiting on Upfront Edge Return Package

Ordered and received my new iPhone 14 during the black friday sales and am still waiting to receive this upfront edge return package. Its been more than a week at this point and I am wondering if I should just head to a Rogers store and deliver it my...

Kalvin2 by I've been here awhile
  • 350 Views
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Credit Check After Being a Customer for 10 Years

I was with Rogers Mobile from 2011 to 2021 and switched over to Shaw. Forced to transition over to Rogers and was told they would NOT do a credit check since I was a returning customer. Just checked my report and there is Rogers with an open account ...

Chris122 by I've been around
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Cannot close an account

Hi all, It has been a painful experience trying to close down my cell phone account which I no longer needed or used.  I first asked for my account to be terminated back on August 1st and the agent suggested that I switched over to pre-paid instead, ...

PaulBu by I've been here awhile
  • 375 Views
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2hrs 5 mins wait time

Today and for the first time I tried to reach the billing dpt, I waited 2hrs and 5 mins on hold then the call dropped. I've never in my life had to wait for a CSR for that long! Online chat was not  available due to the "high volume" I've been with R...

MounO by I've been around
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hidden cancellation fee

One of the call agent from promotion team called in, telling me that she can lower my internet fee with bundle WITHOUT mentioning cancellation fee two month ago. And now they are charging me 300+ for cancelling services. 

User5519 by I'm here a lot
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Smart Home Monitoring charged a setup fee of $555.95

I just got Rogers Professional Home Monitoring and am being charged $555.95 for set-up fees.    I have a screen grab of the installation costs advertised on the website.  Literally it says a $99 install fee and $59 for a smart lock installation fee. ...

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Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
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Junk Fees

You guys have put on a $4 junk fee on my most recent bill. I don't appreciate it. I'm switching to Fido       ***Edited Labels***

Resolved! Why a hard credit check for existing holder?

I already have gone through a hard credit check when I opened my new account with Roger’s. I also added my wife as a secondary line to my primary account. Now, I’m trying to get home internet and was informed I’ll have to go through credit check agai...

Maunil95 by I've been here awhile
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Roam like home charges while on airplane mode

I have been charged 3 roams when I never turned airplane mode off. How is that possible and has happen last 2 trips home. Was told I have to pay it because I got kicked off wifi at times. Please explain why I would stay with you   **Labels Added**   ...

Resolved! 5 Free Roam Like Home Days?

Enjoy 1 Roam Like Home Day on us!   I am travelling to Mexico soon. I should have 5 free roam like home days since I have a Rogers World Elite Mastercard. How can I confirm that I have these days before I travel?       ***Edited Labels***

Need to get the price down on my bundled package!

Presently have internet, phone and tv. Half decent package that is going increase significantly later this month. How do I go about finding a reduced package -smaller tv package, phone and internet. There doesn't seem to be anything available to curr...

password by I plan to stick around
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