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Forum Posts

Unable to Cancel the Service Since a Week

I have moved to a new place, but I cannot get my service canceled. It's crazy how fast it is to get the connection, but it's almost impossible to get it canceled. I called so many times, and the average hold time I experienced was more than 1hr30mins...

SiluChan by I've been here awhile
  • 509 Views
  • 4 replies
  • 0 likes

Tablet offer not being followed through

December 1st I was offered a free Samsung Tablet and free data plan. I signed into a new 2 year internet plan and also added 3 new mobile lines. I was told I could decide within 30 days (in case a better offer came up). Despite at least 10+ hours of ...

Ramacdon by I've been around
  • 218 Views
  • 1 replies
  • 0 likes

Discrepancy in Insurance Coverage for Lost Phone

Dear Rogers Customer Support,I hope this email finds you well. I am writing to bring to your attention a concerning issue I am facing with the insurance coverage I opted for when purchasing my phone under a plan with Rogers.Regrettably, I lost my pho...

gaori022 by I've been around
  • 313 Views
  • 1 replies
  • 0 likes

Resolved! Can’t Access MyRogers Account Details

Message "Sorry, we’re not able to display your info. We’re working to fix the issue." displayed Over a months already this message was displayed every time I logged in to My rogers account.  I could not view/print my bills nor viewed my payment histo...

xinless by I've been here awhile
  • 13168 Views
  • 17 replies
  • 0 likes

Resolved! calling Rogers

Does Rogers actually monitor this forum?   If SO, can you please have someone call me.   There is only so much time that one can invest in waiting for the poor Rogers overworked folks who are handling a "larger than expected volume of calls" to get t...

keats by I've been around
  • 472 Views
  • 1 replies
  • 0 likes

NO-CALL ZONE

2 hours on holdNo human replySuggestions to deal with "Anna"-bot reside in a deep lake no one wants to jump into.By not providing any service via no humans, Rogers ensures we cannot cancel our service, which Rogers tells us can only be cancelled if w...

Kolkol by I've been around
  • 254 Views
  • 1 replies
  • 0 likes

Device Protection

HiI dont know what can i doI am already . off from last 10 days ,I have a device protection with likewize and i sent all docs , but they cant approve my lost phone , i dont know what they need now , i called soo many times to likewize and rogers too ...

Long Wait Times

cannot reach anyone at this company - been trying for over a week I have been trying to get a live person - impossible terrible service i have a tv box not working and need to update by bundle - thats it... and all i get is a 3 hour wait or no connec...

30GB of Bonus Data.. Accepted.. But then gone?

I received the following message from Rogers on December 15, 2023 "Rogers Service Message: ... We want to treat you this holiday season. Enjoy 30GB of bonus data every month for the next 24 months.... Offer expires January 14, 2024"   I then logged o...

Loyal Customer for 42 years, and today a 51% billing increase

I have been a loyal customer since the early '80"s, and today I get a 51% increase in my bill !!!   It was bad enough last year when forced to switch to Ignite...due to techs no longer trained to diagnose Digital Cable issues...and Rogers removed all...

RRF1 by I plan to stick around
  • 328 Views
  • 3 replies
  • 0 likes

Rogers Phone and Door-to-door Sales

Does anyone know - is there a place at Rogers where we can register our landline and residence address to STOP THE WEEKLY COLD CALLS on the landline and at the door (usually during dinner) to sell us services? We have Rogers wireless, the rest of our...

northcone by I've been around
  • 623 Views
  • 1 replies
  • 0 likes

Help in Cancelling Services

Spend the whole day trying to reach Roger’s customer service by phone to cancel internet, tv , home phone and cellular. Tried chat option, responds to chat to specialist and nothing happens. I need to get a return authorization for the equipment rent...

asdfsad by I've been around
  • 1615 Views
  • 6 replies
  • 1 likes

Is there a credit check on on upgrade?

My husband and I are currently on bring your own phone plans. Next week we are planning to upgrade to new devices. We were told a hard credit check is needed to do the upgrade even though we already have services. Can someone please confirm this.?   ...

aoneill25 by I've been here awhile
  • 490 Views
  • 3 replies
  • 0 likes

Resolved! Account sent to collections, what do I do from here?

Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...

nick7799 by I've been around
  • 14223 Views
  • 17 replies
  • 0 likes

Need a Callback from the Ambassador Team

I was recently approached by Shireen from ambassador team about an internet offer of 1.5 symmetrical download/upload speed at price X.    Today i have the service installed, but only the download service is 1.5, the upload is 50M only.   The win back...

frank_ by I've been around
  • 840 Views
  • 1 replies
  • 0 likes

Resolved! ignite tv/internet prices

a few weeks back i upgraded to the ignite tv/inernet with the 2yr locked in price now i see when i log in that there is a newer offer that is lower then what i am paying now and was wondering would i be able to have that lower offer or will that mess...

hiho by I'm a regular
  • 457 Views
  • 1 replies
  • 0 likes

English speaking customer service reps

I'm not trying to be rude but are there any English speaking Canadian born citizens working for Roger's customer service?I've been very unhappy that I pay over 100 a month for basic phone service and some data, I don't even have voice-mail and my pho...