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Forum Posts

turn off roam like home permanently

Is there any way to turn off roam like home permanently and just use international minutes?I need to make 2 phone calls when I'm away on two different days, seems ridiculous to pay $30 with RLH.       ***Added Labels***  

RM6 by I'm here a lot
  • 1729 Views
  • 1 replies
  • 1 likes

Proof of Purchase

HelloI have lost my phone and working with likewise to claim my phone. I received order agreement online which does not have IMEI of phone but have my name , device , purchase amount and proof of purchase I received with shipping box does not have pu...

AS93 by I've been here awhile
  • 510 Views
  • 4 replies
  • 0 likes

Resolved! Device Upgrade - Feedback

December 24 , my trial period for upgrade phone is ended and I got to Rogers app, and open it , I get promotion on iPhone 13 pro 1tb (old price 60$ , new price is 30$) Okey, deal , put 400$ down payment and get msg that I need to wait my phone 4+ wee...

Yanush96 by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Resolved! Upfront edge bill

Hello, I have currently have a upfront edge device that ended on Dec. 26th but I was not able to return it however I upgraded to a new phone thru online. My question is I have the $600 upfront edge amount on my bill would I still be charged for the o...

Home phone disconnected without our knowledge or permission.

Over the weekend, we accidentally unplugged our modem while moving something around. After plugging it back in, our modem suddenly refused to work. (Zero issues before.) We called Rogers technical support and were told that we had a "legacy" modem an...

HelpUs1 by I've been around
  • 332 Views
  • 1 replies
  • 0 likes

Switching to Rogers Has Been A Nightmare

I've recently switched from Freedom to Rogers and so far my experience has been an absolute nightmare... Here's a list of all my unresolved issues that I need fixes for:1. I'm on a 5G Infinite plan, but I'm not even getting 5G data anywhere I go. I'm...

tvnkg by I've been here awhile
  • 738 Views
  • 5 replies
  • 0 likes

Rogers Special Offer Misleading

I have a Special Offer on MyRogers to upgrade my phone, including a $29.80 monthly on-bill credit for a Samsung S21Fe. Seems very tempting in the beginning. I selected the offer and moved to the next step, and the credit was reduced to $24.80! It mea...

ADaryaei by I've been here awhile
  • 506 Views
  • 4 replies
  • 0 likes

Resolved! How do I get a breakdown of my bundle services?

I need to expense my Internet but I need to show my company how much it costs. The problem is no one can break that info from my bill. Why not? legally you have to by CRTC rules and regulations to display the internet costs and are breaking these rul...

me7719 by I've been around
  • 636 Views
  • 3 replies
  • 1 likes

Worst service

I’m writing a complaint about an horrible experience I had in store at Rogers located inside of Oshawa Town Centre with an employee named “Zara”. As I was discussing my Rogers bill with an employee. While me and employee were talking about my bill an...

One-time charges and credits

Hello,We are Ukranian Family and we took Rogers simcard in AirPort.We asked many time about first charge of sim card.Workers Said that we will not pay any money to sim card and also first month you dont need any payment but today ı can see in my Bill...

Mariia by I've been around
  • 371 Views
  • 1 replies
  • 0 likes

Resolved! Unexpected Internet Overage Charge

My 75 year old father has a Rogers account with TV, Rogers Ignite 30 - 250GB, and Rogers home phone. For Father's Day, we gave him an Amazon FireTV stick and access to a few streaming services. A few days ago (Sept/2021) he received a bill that says ...

mikasha by I've been here awhile
  • 1851 Views
  • 6 replies
  • 0 likes

Ignite Migration

During Covid times, we were all working from home. My wife would have Zoom meetings and during those meetings, our internet always cut out. We contacted Rogers and as usual they do some test and the line is always not an issue. Finally they sent some...

Resolved! Number Porting

I've just switched to a Rogers cell plan. Is it normal to see a different phone number while my old number is in the porting process?

Paying For Number For Almost Three Years

Cancelled a phone number back in Oct 2019. Rogers said they'd put the number on hold and never gave it much thought after that. just realize been paying for number for almost three years. No Tab, just 100MB Mobile Data Light $10.00 plus Tax which is ...

RM6 by I'm here a lot
  • 455 Views
  • 4 replies
  • 0 likes

TV bundles

Does Rogers have a loyalty program for customers who have been with them for 40+ years? Do they offer a seniors discount for the 65+ who are living on fixed incomes ?   *Added Labels*

Patty83 by I've been here awhile
  • 859 Views
  • 6 replies
  • 0 likes