terrible bulk internet
I spend almost 10 hours dealing with bulk internet team for activation. My building was completed couple months ago but Rogers can’t even find my unit number. There is no escalation option but can only wait. *Added Labels*
Account Support
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Forum Posts
Unreturned Equipment Charge
So since my house burned down and I havw called rogers and have told me there wasn't anything they could do for me-that regardless I need to pay for the requirement which is over $250. They expect for me to claim It oninsurance, but I didn't not have...
Cellular data speed
So I have beef. I pay for unlimited data. I check my speed after reaching my data limit (unLIMITed data) download speed of 0.16mbps, download of 16-25mbps. I can’t even load the Roger’s app to complain. After monitoring it for the last few days this ...
Portland trip
Traveling to the states tomorrow for 6 days. What’s the best deal to allow me to use the phone as I do in Canada? ***Added Labels***
Resolved! More Aggravation with Rogers Pricing
In February I had a lengthy go round with Rogers Chat about pricing on my home services with zero satisfaction. Now it's my turn with Wireless. You may have read that Rogers is "slashing prices" on Wireless after the Shaw merger. Sure. My wife and I ...
Terrible Cancellation Experience
I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...
Cancellation of cellphone line and back office support
How long one need to wait till back office at Rogers cancel cellphone line cancellations.I have been billed 2 months after cancellation instructions and payments are pre authorized. Customer service says back office is working on it and not to worry ...
Bill too high
Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I aske...
Clueless agent, lost 4 hours of my life
I contacted them yesterday, wanting to add a single channel. Agent said sure, no problem, $3.00 per month. I agreed and then could not access the channel. I spent two hours unplugging the box, refreshing the box, nothing. Transferred to tech support ...
WORST SERVICE AND WON'T CALL US BACK
We have been trying for 3 weeks to get 3 new cell phones. Transferring from FIDO same company to Rogers all the same lines, numbers, address, names, mailing and billing address all EXACTLY the same. They have unnecessarily run my credit (which was p...
Winback Team is disaster
I got call from Winback team and it's a disaster. Offerred me product and service but in actual it's not available and I have cancel my existing service bc I was told I will be activating my roger asap. I don't know what to do now and I am unable to ...
Data and excess billing
My mobile phone data contract ends on the 12th of every month and renews on the 13th. It's 100 GB. But when it renews on the 13th, it starts billing as extra data and increases my bill outrageously at the end of the month. I want this resolved as soo...
Upgrading my iPhone Early
Currently, i have iPhone 12 Pro with rogers using the Infinite extra plan. My current financing plan has about $199 left with 5 payments left. Let's say I wanted to upgrade to either the 14 or 15 pro max 256 model today, I'm guessing it's better to p...
My Bill is twice the amount and customer service does not know why
Hi,I amHaving issues with my bill which is not being resolved so I would like to escalate this to the office of the president- how do I contact the presidents office - is there a form that I can submit ? *Added Labels*
Can I use my Phone Sim, sharing the plan data to create a data only sim?
Hi All, I recently upgraded my car stereo which contain a 4G port for using network. I have quite a lot of data from my original mobile phone plan. I would just like to share these datas to the stereo, so I can use it while I am driving. I wonde...
Better plan recommendation
Hi, I saw that there was a better plan recommended for me in the Rogers app, will the discounts/promos given to ke originally be reflected to the new plan if I switch? **Labels Updated**
LACK OF CUSTOMER SERVICE
What does Rogers consider acceptable wait times to speak/chat with an "agent" Pretty much watched a whole Blue Jays game and chat is stuck on "3" for well over an hour. This in NOT the first time waiting for hours to speak or chat with so called su...
Extremely frustrated and ready to leave agter many years being a customer
We have been long time customers with Rogers and it is now becoming a nightmare. . My ignite box wasnt working so i called in and was told they would send me a new one and to return my old one . Simple enough. Thats what i did. I went to the post off...
Resolved! Former Employee Discount
Hello everyone. Hoping someone can help me with my problem. I used to be a Rogers employee and left the company in 2022. Recently, I got an email that my 30% 24-month Appreciation Discount has been changed to a 30% Appreciation Discount without a pre...
Likewize and Rogers
This is shocking to find right here on the Rogers website, and this has been going on a long time and Rogers supports this? This company is literally selling fake phone insurnace and then saying it isn't their problem when the insurnace company refus...
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