I'm hoping this reaches someone or anyone that has any power to help me. It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...
In error, recently I made 3 payments to my OLD Rogers account via online banking. When I contacted Customer Service they told me that they do not see the funds posted on the old account and referred me to my financial institution. I informed the repr...
How do I make a long story short . Tried to put my internet and tv on hold while I was hospitalized in dec 2023 . New fibre comes in weeks before . Hooked up . Off I go to Toronto . 3.5 months later I’m back home . Called to reactivate my account . O...
How can I obtain a copy of my message history between a certain phone number. The messages are not deleted they’re still on my phone I just need a print out of them without screen shorting and printing one at a time. **Labels Added**
If data purchased via a Monthly data add-on is NOT used, when does it expire?I assume it doesn’t expire on the billing date but has a fixed term from the purchase date? ***Edited Labels***
I was very upset with Rogers for increasing my phone plan price 2 months after I signed up. Feels like I was lied to as a consumer for what I signed up for. I have ported out but the network is just stronger with Rogers. How does one get in touch wit...
I had this argument last month when my bill was $190. I was told the first bill would be higher and I would see discounts coming in future bills. Now it’s $263. This is false and I want to cancel and have this service taken out. I am not paying these...
I have Rogers US plan. I called Rogers to disable / blocking international roaming. Rogers REP said I still able to use my US plan as US isn't international roaming. Cruise ships will turn on their own cellular network while at sea. Is cruise ship ...
I upgraded my iPhone 13 to a iPhone 15 pro.When I returned the iPhone 13 I forgot to do a factory reset. A few days later I received an email telling me to provide my phone unlock code or my Apple ID. I replyed with both. Now 2 months later I receive...
The office of the president promised to do something, in March they didn’t. I have followed up many times. Today I have requested they put in a ticket to have the office of the president contact me. It has been over two hours and support has passed...
Spoke to two different specialists today. Been with Rogers for 26 years. They cannot offer me any sort of plan that saves me money even when I bring my own phone. The second specialist literally told me Rogers doesn’t care about my loyalty and they w...
I am writing to express my deep disappointment and frustration regarding the unacceptable level of service I have experienced with my home internet connection provided by Rogers. As a resident in a condo building with a contractual agreement for inte...
I have recently switched to the Ignite internet, TV and home phone from the old Legacy cable box and modem etc. It has been more than 1 week and I still have not received the Return Authorization Email for the old rental equipment return. The Rogers ...
I signed up for Roger’s home Internet via the website. A calander is shown to select a date for a tech to come and install the service. My move in date was not yet available on the calendar so I checked back every couple of weeks until it was. To my ...
I recently switched to Rogers where I talked with a Support Agent in chat that promised things like a $5 BYOD discount, waiving the setup fees, and an additional $120 bill credit - fast forward to receiving a huge bill and chatting with another Suppo...
No, Rogers, I've that payment today after you and your bank screwed up and made it my mess to clean up with my time on no notice. I'm changing providers. I expected better service than this for the price I've been paying all of these years, clearly a...
I have stopped using this account or any Rogers service. There are no problems with this account. Since last year, however, I've been receiving bills from an unknown account, 9-****-1496, to my email address, the same email address as my own account....
Hello Everyone, Reaching out to see if there other options to cancel services aside from calling in. Parents (seniors) have been calling and been getting bounced around from care team to care retention to IPPV retention waiting hours or just being di...
Twice in less than a year I have had a horrible experience with the upfront edge program. First I upgraded my phone online in September never received a return kit and took weeks of me contacting rogers to even just get a shipping label, eventually g...
I have returned ALL THE EQUIPMENT in ONE ORANGE COLOR NIKE BOX (1)Rogers Ignite TV Box, (2)remote controller, (3)power adapter for TV Box, (4)Ignite WiFi Gateway and (5)power adapter via Canada Post. Canada post tracking shows that package has been d...
