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Same Area Code, Not A Local Number

Hey there - my cell number is based out of Kitchener-Waterloo, ON. I now live in London, ON. Both areas are in the 519, but my current number can't be used with my building's intercom system because it isn't local. Is it possible to get my number loc...

Resolved! Upfront Edge - Returning Phone at the Term-end

Iphone XR Broken Screen: So recently my brother broke his screen, I still have 15 months to pay for it. After 15 months, can I still give it back even if its screen is broken? It's still 100% working though.   *Added Labels*

nisdl by I've Been Around
  • 1 replies

Miscellaneous Charges on Closed Account

Rogers re-opened a closed account of mine and added miscellaneous charges 6 months after I closed it:   Hello, so rogers added 196$ of miscellaneous adjustments to my account after being closed for 6 months while I had an active account at the time w...

codyvdv by I've Been Here Awhile
  • 1 replies

Resolved! Device Financing + Plan Fee

Okay, this is confusing. Yesterday I received a call from Rogers recommending a device upgrade. The person on the phone told me that I would receive a new phone on my plan as my old device was paid in full. When I opted to choose a device I confirmed...

Cancel Service

I have 3 cell phones and would like to cancel one phone line. Can I do it on line or do I have to call Rogers?   *Added Labels*

marko5 by I've Been Around
  • 22 replies

S21 Ultra Backorder

Hey all,   Was wondering if there's anyone at Rogers that can chime in on when they are expecting the S21 Ultra's?  The generic 3-4 weeks is a little off putting.  Those that are waiting also have a limited amount of time to take advantage of the Sam...

Jax613 by I Plan to Stick Around
  • 94 replies

Resolved! Digital Service Fee?

Just curious. Why are we still being billed for Digital Service? A fee shows up separately on our bill. I would've thought we're all digital except for the cutting-edge folk who trap signals in the ether via some arcane device. This whole "video-radi...

Cap07 by I'm a Reliable Contributor
  • 2 replies

Should Rogers/Yahoo add 2FA (2 Step Verification) ?

I really don't understand this. You hear it in the news quite often about different organizations and their accounts being compromised.  And even after all of that, Rogers/Yahoo STILL hasn't implemented 2FA. I remember years back asking about it and ...

kevinf2015 by I Plan to Stick Around
  • 3 replies

Resolved! Returning an open headset

I got a new plan with Rogers today which came with a $125 credit towards an accessory. I purchased a headset, but I'm having second thoughts about the plan/accessory.    Is there a likelihood that the Rogers store I purchased from would take back an ...

dindin1 by I've Been Around
  • 1 replies

Upgrading from Ignite SmartStream to Ignite TV

Hi there     Just got my streamer and modem in the mail today was thinking rather than going with the streamer might want to go to live cable instead, is that doable? would there be discounts on the cable since it's Black Friday and all>   Thanks    ...

phantom1976 by I've Been Here Awhile
  • 1 replies

Legacy Digital TV Plans, Internet Packages

I'm still on the legacy digital TV and looking for a price list including what channels and theme packs are available. Don't see anything on just Ignite and the Basic Plan.  Other than seeing a charge on my bill, there's no way of knowing....

Sailorman by I Plan to Stick Around
  • 3 replies

Rogers door-to-door Smart Home Monitoring sales

Hi everyone,I just want to verify whether the Rogers door-to-door sales person is legit. I am in Oshawa and I had this guy come to my house last week with a Roger's name tag and a seemingly Rogers issues iPad. He said he's from Rogers and offered me ...

Submitting a Claim for Internet Expenses on Bundled Services

We have just switched over to Rogers Ignite Bundled Services and the first bill has come in.  I have to submit the bill to claim my internet expenses.  With the bundled services I don't know how much the internet is and my company willo not accept th...

Jvisosky by I've Been Around
  • 5 replies

Can't pay bill on app or website

I swear this happens every other month. I tried to pay my bill on the website. The little color bar animation just kept repeating for 5 minutes so I closed my web browser and logged into the app on my phone. Tried making a payment and it failed there...

Resolved! Premium SMS - Unable to receive verification codes.

I switched phones and I had to setup all my apps again. I to my surprise I am not getting any verification codes anymore. Rogers blocks them with no work around. I spoke to an agent and all I got is ya they're blocked and the block can't be removed. ...

Azm by I've Been Here Awhile
  • 72 replies


I wnent to bank they told i have $7000 credit balance but on my rogers app ther is no any balance due i paid time to time not i talked to rogers by online chat they said there is 2 account with same id with billing address i am calling to validation ...

How do I get in touch with someone from the Fraud Department?

I  recently made an address change in the wireless account profile. Then place an order of new phone.  Two days after I received an email saying I needed to wait 3-4 weeks for backorder. Then I contact a representative via phone, she suggested I swit...

ResUC by I've Been Around
  • 1 replies