Track a return
Can I track a cell phone I returned to Roger’s with serial number, EID and IME? *Added Labels*
Account Support
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Forum Posts
Customer Retention
I have been putting off the task for a while but today I decided to tackle it - setting aside a full hour of my time to call Rogers Loyalty to discuss changing my plans for two cell phones. I've been a customer for 25 years and the customer service ...
Please add call back
Waiting on hold for over an hour for a billing inquiry. Shaw had a great call back featureWhy does Rogers not? ***Added Labels***
Rogers Door to Door lies
Rogers sales reps offered us free installation to switch from Bell for home internet. I have been charged fully and after multiple calls and hours of waiting in the line the customer care team can’t figure how to apply discount due to system changes....
Account cancelled
Somehow my account has been cancelled. **Added Labels**
extremely unhappy with likewize device protection plan
Hi My phone was broken, i make claim with like wize, they provide me new phone which was locked by another career again i complain about that phone, today i got new phone this mobile is not new, already activated in june 2023 and today is 31 august ...
Rogers Mobile Data Limit Not Correct
Hi, We have 3 data plans on an account.1st data plan: 55Gb data limit2nd data plan: 20Gb data limit3rd data plan: 20Gb data limit Total: 95Gbbut it only shows 55Gb data limit on the account. And once we go over 55Gb, the data speeds slows down. T...
Wireless Data Overage
I have a 1 gig data plan. Yesterday all at once, within one minute, my messages told me I was at 75%, 90% and 100%. By the time I could shut off data is was at .02 overage. Am I going to be charged for that? Normally I would shut off data by 90% but ...
Resolved! Contract options for summer settlers
Our MiFi hotspot worked nicely for us on our August visit to our cabin in northern Ontario. Being on an island, we have no internet access but via wireless. That Rogers hotspot is essential now for our regular trips to Canada. Trouble is, we're requi...
Port Eligibility
I really interested to switch my current number to rogers but the my number is not eligible to port and don’t want to lose my number almost 9yr old phone number. Please let me know any suggestions *Added Labels*
Winback team, no callback yet.
Hey everyone! I left Rogers over the weekend and got an email telling me to expect a call with an offer to return my cell to Rogwrs. My new provider has spotty reception indoors and I'm eager to rejoin Rogers. How do I get in touch with the Winback...
Bill still showing as due, despite making a payment
Hello i paid my bill but i can still see its due date and my account ballance is negative 80 what should i do **Labels Updated**
Simple - get shipping label to return a device is impossible
Rogers I’m so disappointed in the customer experience I’ve received from your agents. Dropped calls, multiple transfers and dead endsFor the last week I’ve made multiple attempts to return the 5G home internet modem with sim, it works poorly and not ...
Resolved! Bulk account problems
I moved into a condo that has an internet bulk service. I called to get my unit set up but the customer reps keep telling me they cannot find the account number. This is very frustrating because I know everyone in the building uses it and the formal ...
Resolved! Winback calls failure
Hello, I switched from Rogers wireless (customer from long time, also ignite bundle customer) on May 2, 2024. From very next day I am receiving multiple calls (3 to 4 calls per day from +1 833 447 9898) until yesterday. Every time I pick the call nob...
Offers to switch plan
Got an offer to switch my plan within the app. To pay the same for more. So obvious no brainer. 130 gb at 1gb speeds for 60$ i agreed. Followed the prompt's. Consent. Terms of service etc. waited for an email. No email. No trace. Its been 3 days. Rep...
Balance & Payment
Payment I have to make the $43.00 in complete had money problem. *Added Labels*
$5 Automatic Payment Discount - Can I Opt Out / 55+ Plans
My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...
End of life Digital Modem then forced to transfer to Ignite
I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...
Resolved! Compliments - Customer Service
I had a fantastic experience with Roger’s products and service department. The quality of their offerings is top-notch, and the customer service provided by Chanel was exceptional. Chanel went above and beyond to ensure all my needs were met, making ...
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