Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Returned Rogers's Equipment But...

I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023.  Canada POST tracking shows that package has been delivered on February 14...

Joke09 by I've been around
  • 587 Views
  • 2 replies
  • 0 likes

Resolved! Change my Name on the Account

Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...

Resolved! Moving Rogers Internet LONG hold times

I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...

d_ryksen by I've been here awhile
  • 412 Views
  • 3 replies
  • 0 likes

Resolved! Subscribe to CraveTV with Starz

Rogers advertises Crave TV with Starz for $23.95.  However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95.  Is the first option no longe...

jjjjy7 by I'm a reliable contributor
  • 691 Views
  • 1 replies
  • 0 likes

Winback

Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...

TR81 by I'm here a lot
  • 414 Views
  • 1 replies
  • 0 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Resolved! Customer service call back DOES NOT WORK

Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...

cfillion1 by I plan to stick around
  • 1979 Views
  • 7 replies
  • 0 likes

Charged for a returned item

Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line.  Today  I've been over 3 hours on hold waiting for assistance. ...

Resolved! Employees discount

Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied   Thanks        ***Edited Labels***

inaammohd by I've been around
  • 580 Views
  • 1 replies
  • 0 likes

No Joy for Legacy Customers

For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...

foodtech46 by I plan to stick around
  • 1495 Views
  • 15 replies
  • 6 likes

Installation Charges

I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...

B1723 by I've been around
  • 1114 Views
  • 3 replies
  • 0 likes

Unable to Cancel my Account

For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...

Resolved! Misleading text promotion about data

I received a text message from Rogers about a promotion, it looked like this:     When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...

IMG_F454B0D78E0A-1.jpeg

Door to door sales

I would like to confirm that the person selling door to door products is legit.I have his employee ID number and his email. How can I do that?   **Labels Added**    

Yewona by I've been around
  • 2525 Views
  • 1 replies
  • 0 likes

Reuse of Old Password

Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)?   *** Edited Labels ***

dansuess by I've been here awhile
  • 285 Views
  • 2 replies
  • 0 likes