I have returned Rogers Ignite TV Box, remote controller for TV Box, power adapter for TV Box, Ignite WiFi Gateway (XB6) and power adapter via Canada Post on February 13, 2023. Canada POST tracking shows that package has been delivered on February 14...
Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...
I've been on hold for 2 hours now during my Saturday night simply trying to find out if I can move my internet services to my new address, this is unacceptable customer service, these long hold times are making me want to leave the whole company toge...
Rogers advertises Crave TV with Starz for $23.95. However, in my account there is no button to select this option; I only have an option to subscribe to Movies Pack (with Crave) for $28.95 or Crave on demand for $19.95. Is the first option no longe...
Winback is a SCAM. They pull my credit and next day increase $$ on my plan. Today I got the call from WINBACK again asking why I left Rogers, jokers, when I ask that what happen to my order its been 3 business day since I accepted the offer, poor lad...
I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months! This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...
Several times over the past few months (including today) I have tried to use the 'call back' service to avoid 50-60 plus minutes on hold. Each and every time, when the call back comes, it goes directly to voice mail without my phone ever ringing. Eac...
Canada Post acknowledges return. No one verified it in warehouse. I was charged. This has been going on for 2 months now. I've been dealing with several different agents on support line. Today I've been over 3 hours on hold waiting for assistance. ...
Hello If I upgrade my wireless plan do I need to reapply for employee discount or it would still be applied Thanks ***Edited Labels***
This is unacceptable! I have been waiting for over an hour to receive customer support. I tried online and by phone. I would not recommend Rogers to anyone if this is how they look after their customers. Unfortunately, because no one is available to ...
For technical reasons I want to keep my Legacy Phone, Internet and TV services but Rogers won't give me any promotional discounts any longer. I just spent 2 hours in chat, was promised a connection to a supervisor but after 30 minutes it never happen...
I have a technician coming to my apartment in a few days to install wifi.I was told my wifi is going to be 14.99 plus tax. They had then mentioned about a installation/set up fee but never mentioned how much that would be or if it was an upfront cost...
This company seems like its got 5 employees at the moment. **Labels Added**
For almost 3’months I have been trying to cancel an account. In December i was told it was canceled. It wasn’t. January same thing. February another bill.In the last month I been told that there was an issue with CPU and they had to reboot so i would...
I received a text message from Rogers about a promotion, it looked like this: When I logged in, the only promotion I could see was for going to a share everything plan. Those are not the same thing at all. Why send a text message about free data...
I am travelling in China and need roaming, how this will work? how much is it? *Added Labels*
I would like to confirm that the person selling door to door products is legit.I have his employee ID number and his email. How can I do that? **Labels Added**
I am unable to talk to anyone to cancel my internet **Labels Added**
Recently changed password and created New. Am I able, at a later date, to reuse a previous password (that meets Strong Password criteria)? *** Edited Labels ***
How can I return 1 of 3 Ignite TV Boxes I Have? *Added Labels*
