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Forum Posts

Contact Info for Rogers Management Team

I’m trying to reach the management team, They had a direct Number (1-855-847-6955) That was good before COVID, Now the number tells me to call the (1-888 rogers1)number, So when I contact Customer service to ask for the management team number they pr...

Cannot Upgrade/Change Phone/Plans

Is there any solution to the below given problem because I'm considering switching my network to another carrier.I converted from Chattr to Rogers in July. At that time, I was told I cannot open a separate line for my wife BECAUSE SYSTEM WOULDN'T LET...

Samaar by I've been here awhile
  • 1065 Views
  • 1 replies
  • 0 likes

Unable to change plan to advertised plans.

I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...

Resolved! Premier vs. Premier Specialty Pack - What is this?

I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00.  I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...

AL2020 by I've been here awhile
  • 34674 Views
  • 31 replies
  • 8 likes

I have a question.

Hi. There. I have a question. I using a 5g infinite Cnanada-Mexico-US Roaming plan now. And I am in New York now but why can’t connecting mobile network? And I will return to Canada tomorrow. So, I did looking for connection solution on rogers websit...

Black Friday in-store pickup status in progress

Order 2 sim cards and a flip phone to have pickup at the store. That was Nov 28 and it's Dec 21. Rogers already ran my card for the flip phone. Should I just go down to the store? Is it because the online offer was 70$ service fee is waived so the st...

MurtleX by I've been around
  • 353 Views
  • 1 replies
  • 0 likes

Returned device not acknowledged

I returned a brand new phone unopened that i got 1 week ago, i got a return label which showed it was being returned to CTDI, i dont know what that is but as per purolator tracking the phone was delivered the next day, its been 3 days since, and ther...

jaycuber by I've been around
  • 341 Views
  • 1 replies
  • 0 likes

Purolator return shipping label

I just cancelled my Rogers internet and the customer representative was able to provide me with a Purolator return shipping label, they included two shipping labels for 2 pieces but I was only provided the one item in one box containing the modem rou...

Roam Like Home Charges

When travelling abroad I buy local eSIMs for my data. I then switch the cellular data to my local eSIM, turn off data roaming on my Roger’s eSIM, keep my Roger’s eSIM turned on and set that to the default for the voice line. I assumed that would mean...

Account changes without permission

I was dealing with a rep yesterday, strictly told her that I was only inquiring about a potential upgrade as well as a 3rd additional line with possible financing. Long story short I had to get back to work and requested that our discussion be quoted...

DAV-R by I've been here awhile
  • 774 Views
  • 3 replies
  • 0 likes

Equipment Return

I have a question about equipment returns.I had to return my wifi router and tv box but I couldn’t find my tv box so I returned the router via Canada post using the QR Code that was sent to my email. I then later found the tv box and want to make a r...

Terrible Cancellation Experience

I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...

fc888 by I'm here a lot
  • 1846 Views
  • 2 replies
  • 1 likes

Phone broken

Guys I do not like your solution , I do not have any phones, I asked you to help me to make it half way, I can not pay 775 plus 240 save and return!!!!office of the president is not professional!!! Come on I have to move to another company     **Labe...

Canada-US Plans - Maximum time/usage limits while in the US

I have a Can-US plan and will be in the US for six months... are there any limits for continued US usage? (I'm concerned that I might accidentally stumble into something similar to the ROGERS-EXT "fair use" policy and have my service suspended while ...

narfit by I've been around
  • 2037 Views
  • 3 replies
  • 0 likes

Roger customer service is clueless (by design)

I bought a plan black Friday. $0/month iPhone 16. I picked a phone that was 2-3days deliver. About 10 days later I get an email from Rogers saying "Your device is on backorder - Can't wait for a new device? You can switch to another model by contacti...