Roam Like Home: Can I Text Back Home At No Charge?
I am using roam like home when traveling aboard can I text people back home with no charges? ***ADDED LABELS***
Account Support
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Forum Posts
Missing Discounts with Unacceptable Customer Service Response
I took advantage of the Rogers discounted prepaid plan for Chatr customers back in February 2024 and the discount has not been applied. I have to call in every month to have someone at Rogers manually apply the discount. Why is it so hard? When I ...
MMS: sending/receiving over Wi-Fi (Wi-Fi) calling
I've encountered what seems like an anomaly, or possibly a norm with Rogers. Rather than the network section, I find it more fitting to discuss this in Account Support. Mods, please relocate if you all deem it appropriate. While my Android phone is...
What the terrible service!
When you make a phone call to their service representatives, they never resolve problems and just pass the responsibility from one department to another. I called them at least five times about a cancellation for which Rogers wrongly billed me for a ...
Extra data promotion but not received
June 27 I received a text (not from a phone number) stating I could get an extra 30gb for 24 months for free, it sent a link to login, however I never trust links so I went online on the computer and signed in, saw the promotion for an extra 30 gigs ...
Transfer of Responsibility & Upgrade
I have had my phone and plan for 4 years; it was under my mother's name. My phone broke; I decided to transfer ownership to myself and then buy a new phone. What I was not told (despite disclosing this to the agents helping me that I intended to bu...
Resolved! Paying Off/Terminating Device Financing Agreement - Options?
If I pay off my remaining device balance or tab, am I able to lower my phone plan price after? **Labels Added**
Your Door to Door Sales Team
Can i suggest you hire people that have manners? If the door doesnt open 30 seconds after you ring the doorbell maybe DONT bang on the window please and thanks! ***Edited Labels***
False advertising
I signed up for 2.5 gig internet in March and I’m only getting 1.5 gig as Rogers don’t even have the 2.5 gig speed available, on top of that the discounts never applied and I’m paying more than double what was offered to me! It’s been 4 months now an...
Resolved! customer service
waiting for 1:40 min to get an agent on the phone on march 14th 2024. got an agent who did not want to tell the name, some "Daren" or "Garen", he just wrap up on me when i wanted to write it down and ask to spell it for me not to make any mistakes wi...
Winback Missed
Hello I missed a call from the Winback department and when I call the number back 1-833-447-9898, it just goes to voicemail. How can I arrange to speak with someone? Thanks ***Edited Labels***
Bill Increased - Bad Customer Services - Poor Communication
Saw an increase on my Bill and when I tried to reach out to Rogers, the agent by the name of "Femi" from Alberta wasn't so helpful. Call this agent picked up and was yawning and sounding all sleepy on the phone, When I asked about the bill increase h...
DOWNGRADING DEVICE AND SERVICE
I RECENTLY BECAME UNEMPLOYED. I CAN NO LONGER AFFORD MY CELLPHONE PLAN AND WISH TO DOWNGRADE MY PLAN AND DEVICE. IS THIS EVEN POSSIBLE? ***Added Labels***
Is this company legit insane!?!
Rogers is absolutely mental. You send me a bill for $107 dollars after jerking me around for 2 weeks. I ordered a Thinkphone online (in the middle of the night as an impulse) but was totally down to pay and even switch phone companies just for this d...
Impact on monthly service plan from early upgrade ??
I'm two months away from the end of my current contract obligation but I've got a screen delamination issue so I'd like to go ahead and upgrade early. I understand that I will need to pay the Bring-It-Back amount as well as the financing credit sti...
Win Back Offer/Ambassador Team
Hello, I used to have multiple products from Rogers and I recently ported out 7 cellphone lines from Rogers to Bell. I received a call from Ekta, an Ambassador team member with a win-back offer 15 days ago and we agreed that she would call back in 2 ...
Called Rogers, Changed Plan With Out Confirming Details
Called Rogers To Change My Plan, I Require The Lowest Plan Available With Data Only For Minimal Work Things, I Asked If Talk N Text Would Work With My Loyaty Gigs (10gb) They Didn't Confirm Or Deny And Changed My Plan, I Talked With A Local Represent...
Hole left in Road
How would I get the Synergy workers to come back to fix the hole they left in the road in front of our home. It is getting deeper with all the truck traffic. All the other square holes they made on our road and surrounding area were filled before...
outstanding bill
I always used to pay with my visa card but this time paid through with online banking and shocked Rogers sent next bill including outstanding bill for June with penalty. I called bank immediately and they confirmed to send invoice as payment evidence...
Trying to return equipment
Another frustrating experience with Rogers. The technical staff could not send me the labels to return equipment. Sent me to customer assistance where I have been stuck. **Labels Added**
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