Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Billing Issues

I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE.  I have been going to Rogers store 5 t...

MCTsai by I'm here a lot
  • 1684 Views
  • 7 replies
  • 0 likes

Renewal of Rogers services

Required to transition to Rogers ignite TV & internet from digital.  Monthly price for a new customer for their popular Ignite bundle is 149 (incl 3 add-ons ) .  This package , however, is not available to me. Despite being with Rogers for 30+ year, ...

Greenoaks by I've been around
  • 451 Views
  • 1 replies
  • 0 likes

How long it takes to resolve fraud case?

Its been 2 months it happened to me-my account had been hacked and one more phone number.    It's been 2 months and 4-5 phone calls to Roger's fraud office and still waiting for answer. Maybe they don't want to resolve this issue or they can't or the...

Resolved! Add a data line for BYOD

I currently have a Rogers Infinite plan with 2 devices (phone/tablet). How do I add another data-only line to my plan if I want to bring my own device? Whenever I choose Add a line then BYOD, it wants me to upgrade my plan to 100 GB or 150 GB and doe...

tg87 by I'm here a lot
  • 753 Views
  • 1 replies
  • 0 likes

Quebec tax

My sister moved in with me in Ottawa from Quebec. While she was told she could keep her number, she wasn't told that Quebec tax would be applied. She's now an Ontario resident. This doesn't make sense.   *Added Labels*

duggaba by I've been around
  • 286 Views
  • 1 replies
  • 0 likes

Service Commendation

We had billing and Ignite service issues, and all issues were resolved in one call to Rogers Customer Care team member named Dami Olagipo, this is above & beyond  expectation and of very high standard service for Rogers brand !!!       ***Added Label...

RiazQ8 by I've been around
  • 349 Views
  • 1 replies
  • 2 likes

Accounts open today Feb 19?

Is accounts open today, I need to call/msg in to do a change for my MIL's account. Basically mgere 2 locations into one billing. Thnx Bill     ***Added Labels***

Biollw by I'm a senior advisor
  • 338 Views
  • 1 replies
  • 0 likes

Resolved! Changing phone numbers

I see that if you use the self serve option online to change a phone number that it’s more cost effective. What is the price to do it self serve versus the $35?   *Added Labels*

Door to Door Sales

I have a sign that says “no solicitation, thank you” clearly visible on my door and I keep getting very pushy Rogers sales people at my door. They do not accept no for an answer and so I have to just close my door. They also demand to know personal i...

rmorgado by I've been around
  • 603 Views
  • 1 replies
  • 0 likes

I don’t get any email after my order confirmation

I purchased the device on Dec 20 and got an email confirmation right after but till now I don’t see anything else. When I purchased on web it said the device is standard ship 2-5 days as its available in stock. What can I do now ?My previous order ta...

Haiquangdu by I've been here awhile
  • 1832 Views
  • 6 replies
  • 0 likes

Resolved! Exclusive offer

So a couple of weeks ago I get this “exclusive offer” on my homepage.100GB $65/month. I had 50GB for $60. Seems like a good bargain fo $5 more per month. So I take the bait.They upgrade the account charge me $80 but remove the discount of $15. So I c...

RichardRom by I've been around
  • 1186 Views
  • 2 replies
  • 0 likes

Pricing for Existing Customers

Being a long term existing customer does not have any bearing to pricing. Why they have a loyalty or retention department is a complete waste of resources because a new customer is all what Rogers wants.....   Being a customer of Rogers for over 20 y...

MarkC78 by I've been around
  • 439 Views
  • 1 replies
  • 0 likes

Poor service

Canceled Dec 19. Advised equip labels on way. Called Jan 4, advised again on the way. Same address 22 years. Called again, advised sent again Jan 18. Jan 22, prev bill -9.00 which means credit. New amt 661 for non returned equipment. No wonder you ha...

Joeydogloki by I've been here awhile
  • 761 Views
  • 4 replies
  • 0 likes

Resolved! Device Protection Plan

Hi I have worse experience my phone was stolen in Costco and tried to call on the number 1-855-877-3887 submit my claim and explain all situation to the retail rogers and they give us new sim but they refused and I have again escalate this on this nu...

Aisham786 by I've been here awhile
  • 6295 Views
  • 31 replies
  • 1 likes

Price difference between site and bill

Hey all,    Was on hold for a while and figured this place might be able to help or let me know if I need to stay on hold. I registered online for the 5G Infinity Essential plan (BYOD) through the website and the Rogers Preferred Program Plan.    On ...

Th23 by I've been around
  • 436 Views
  • 1 replies
  • 0 likes

Customer Service

I’ve been with them since early 2000s. As many, I am going through financial hardships and working multiple jobs to stay on top of bills.I was provided with a promise payment arrangement, where they scheduled to split a bounced payment into 2 dates. ...

Ignite TV - Bulk Account Discount

Looking for a credit against Ignite since my condo has a bulk deal and TV is included in condo fees   I am wondering if anyone has been able to get Ignite and not pay twice for TV?   My condo has Rogers "popular" cable include in the fees.  I also ha...

kemstone by I've been here awhile
  • 8458 Views
  • 8 replies
  • 1 likes

Rogers Bulk Condo Package Duplicate Billing

My building is on a bulk package. I moved into my condominium in 2018. I knew the building had a package agreement with Rogers but was told by a rogers rep that it only included cable and not internet. So I was billed separately for internet from the...

Marion4 by I've been here awhile
  • 603 Views
  • 2 replies
  • 0 likes

Regarding Late Payment

Hi, I am currently residing outside of Canada. I was Initially a student in Canada. However due to some unforeseen circumstances I was unable to continue my studies in Canada. I had suspended my phone services and was sure to pay it off once I came b...

My Shaw deal was cancelled

I was on.my Rogers App and checking our bill and saw that my son's data usage is again over the 1 gig limit. So i was poking around the app to check what the other plan options are and before I know it, I got an email that he is now on a $50/month pl...

Kkbems by I've been around
  • 354 Views
  • 1 replies
  • 0 likes