Transfer of Responsibility

[Miraman1965]

My wife passed away 4 months ago. I tried 3 mths ago to reach someone and I was on the phone for several hours... I gave up and have just been paying the account. I need to get her off and either take over or start new. How is this done and why does it take so long to reach no one gets back to me... what is easiest option.... I can take over or my grown daughter.... Do we need to do a credit check to take it over...

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @Miraman1965,

We are saddened for your loss, and we do hope you accept our condolences. In this case if you are looking to take over the account and have placed in your name or another family member you can reach out to us to get this completed for you. A credit evaluation may be required at that time, but we would advise you first before doing so.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine