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Credit to account for Rogers error

I have been trying to get a credit owing to us for a Roger’s error. I have called 6 times. Everyone has been polite and has verified that the funds are owing to us but no one can get the funds processed back to our account. I usually wait 2 plus hour...

Mecca18 by I've Been Around
  • 572 Views
  • 1 replies
  • 0 likes

No item found on Super Channel OnDemand (IgniteTV)

HI, I just subscribe to Super Channel, but when I click on the Super Channel icon (OnDemand, web interface/laptop), there are no items found, when I first try there was 5 series but no movies, but when I reload, the list was empty. And my tablet and ...

ReneHache by I Plan to Stick Around
  • 766 Views
  • 2 replies
  • 0 likes

Resolved! locating phone modem in apartment

I cancelled my Rogers home phone and TV service because I moved to a different apartment building. I returned the TV box. Rogers wants the phone modem returned but I can't find it in the apartment. Would it be somewhere else in the apartment building...

tk160 by I've Been Here Awhile
  • 1087 Views
  • 3 replies
  • 0 likes

Resolved! Reactivate Service

how do i restart my account, i already settled the payment before they closed myaccount.             *Labels Added*

No senior discount on landline

Why is there no senior discounts??? Grandfather has landline wired to Lifeline therefore no incoming or outgoing calls. Wireless for Lifeline is not an option due to community he lives is Rogers signals are not reliable. Already tried it. Why is ther...

ROGERS NOT HONOURING PROMISED PLAN

Hi There,   I'm looking for help.  I have now spoken to at least 5 different CSRs and 2 managers.  Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem.  So i went out and purchased...

Resolved! Rogers Unison and Call Forwarding

Well looks like I'm in a catch 22 with Unison. Unison makes it very difficult if not impossible to easily call forward from my cell phone. You have to use the web site to enable/disable call forwarding. No MMI codes allowed from the keypad. To overco...

kgehring by I'm Here A Lot
  • 1169 Views
  • 3 replies
  • 0 likes

Charged for Late Fees due to Delayed Equipment Return

  Rogers will not admit their fault. Call ref I 156392271. I Will not pay, if not my fault. Rogers charged for Modem and then reversed but not revering the interest. The Modem was returned in time on April 17. UPS returned late in July. How I am re...

Modem Swapped -New Modem Not Authorized On Account

Hello, I have Hi speed internet with Rogers for more than 10 years, my modem recently stopped working a week ago, technician came and brought a new modem that wasn’t authorized. Before he left he told me that will take 24-48 hrs for a new modem to st...

Zare12 by I've Been Here Awhile
  • 565 Views
  • 1 replies
  • 0 likes

Resolved! Phantom Charges on my Bill

2 times in 2 months Rogers has charged me for service I did not order. 1st was bogus installation charge. 2nd was sayin I ordered Crave for $10/month when I didnt. Poor customer service is a deterrent for complaining which makes me feel lkme you are ...

Stl1 by I've Been Here Awhile
  • 555 Views
  • 1 replies
  • 1 likes

Resolved! gigabit modem shortage

I am currently on the 150u package, looking to change to the 500u package because I need a faster internet, I called customer service and they told me they can not change me to the 500u package because the modems are out of stock. I need to upgrade m...

Resolved! Made a Payment to the Wrong Account

Hi I have a rogers account (rogers high speed internet only) and added rogers as payee in my  new bank account only instead of entering my Rogers Account number i entered my Rogers Internet account number and made 2 online payments until I noticed th...

pleblanc19 by I've Been Around
  • 2369 Views
  • 6 replies
  • 0 likes

Resolved! Incorrectly Billed for Long Distance Calls

Bill is more extra. Well I didn’t use calling outside canada why my mobile charged for how many times? Is it a scam or what? Please help me why should I pay that I didn’t used?   *** Edited Labels/Title ***

Paul1721 by I've Been Around
  • 1363 Views
  • 1 replies
  • 0 likes

Rogers promotions website is not working anymore

On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150   on February 19 I followed the instructions to register at www.rogerspro...

axelbest by I Plan to Stick Around
  • 3208 Views
  • 11 replies
  • 0 likes

Data Usage Alerts

A year ago, on the Rogers app, I set an usage alert level if I got close to my data limit.  Now I can't find it.  Is it still there?  How does one access it?       ***Edited Labels***

HughMcCoy by I Plan to Stick Around
  • 2540 Views
  • 12 replies
  • 1 likes