Charged $2137 when i have no service with Rogers

[QueenTeejay]

I bought an Apple 15 premium from Rogers on August 28,returned it on Sept 4th, got a confirmation email that it was received on Sept 9th, yet Rogers just collected $2137.62 from my account. This is my mortgage payment and needs to be returned immediately. Please respond to this now. See order confirmation number 15028713140

***ADDED LABELS***

[LordDrakkon]

Once Rogers determines you are eligible for a refund. That refund can take 3 to 5 business days once the device is inspected to ensure it was received in like-new condition with all of the accessories and original box.

[QueenTeejay]

Rogers inspected the device and sent in a confirmation to me since Sept 9th. They sent a bill on Oct. 2nd, I called the customer support, they confirmed to me that it was an error and that I will not be charged, yet my money meant for another bill payment has just being taken without authorization. Please look into this and revert my money asap