Moving internet to different house cost $30??
recently bought a new house about 5 block away.. same province and city....cost $30 ??? **Labels Added**
Forum Posts
Resolved! Service Area Expansion
So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...
Rogers account canceled unexpectedly
I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...
Resolved! How long does Rogers send me my refund
I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...
Why can't I use a purchased Ignite TV box on my account?
I recently bought a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month. The box recognizes Rogers but of course fails activation. What ever happens to fair play practice? I own 2 old PVR before the u...
Resolved! Ignite TV Promo - Amazon Gift Card
HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...
Resolved! Account was canclled due to the reason that enable pay my bill outside of Canada
My account was cancelled because I cannot pay my 10-month bill after I left Canada. However, after I paid my bill ($1000) recently, my account still presents a "cancelled" status. Is it possible to restore my account and activate my phone number, an...
Please change the structure of the "Billing" Web Page.
When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!! Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize togeth...
misrouting digital cable support calls
Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...
Ignite TV Box - Delivery Timelines
Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever. ***Edited Labels***
Wireless Service Interruption - Credit?
When signing in, I get this pop-up: Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit. I was won...
Resolved! Ignite Internet Gigabit Ultd upload change?
https://imgur.com/a/fPuDj4AI noticed on the new Ignite Smart Stream promo page it lists the old "Ignite Internet Gigabit Ultd" with an upload speed of 1 Mbps. for anyone that has 30 right now is it being lowered to push us to upgrade? *Added Label...
Moving Order
I moved on April 10th and the service order was to be closed 24 hrs later. Fast forward to today May 4 and the service order still has not been closed but for some reason I was able to order another ignite box. Went to set it up and there was an erro...
Resolved! Internet suspension warning, but unable to find malware
I've been contacted a few times in the last month by Rogers (after cutting off my internet, so I guess it's legit) that I have Malware on my network. We took all of our computers to the shop and the technician said he found a thing and removed it, a...
Account Transfer
Hey, I recently transferred an account for internet to someone and I thought I was completely off the account but I still receive a email each month about the bill. I don't like how I'm not using the account but rogers still has my credit card inform...
Resolved! Email Confirmation
I received modem and smart tv, but I still haven't received confirmation email. ***Edited Labels***
Rogers error still eating up my credit!
My Rogers cellular phone plan account profile has always stated I have reached over to the maximum credit limit of $300 every month, I always paid my bill on time, I have no direct deposit set up. I did phone and online chatted with Rogers but t...
Unreturned Device Charge Dispute
I had shipped/returned a faulty Xs Iphone after receiving my new one back in October/20. I am pretty confident I followed the tracking # and found the phone to arrive back at the Rogers depot so I figure why worry right? Well I get my bill for Dec...
Resolved! Stolen Phone
Found car broken into phone gone ***Edited Labels***
Resolved! Incorrect Payment Report To Credit Bureau
Hi, I am trying to fix a incorrect payment report on my credit files for rogers communications. It is marked on my credit files as not paid/unknown for the month of July 2017, all months before and after that month are all correct, its just that one ...
