Wrong number changed on the Rogers app

[vamshikotha]

I just tried to change my spare number on the rogers app. But it changed my primary number on the account. I was definitely on the right number that needed changing. I also have a screenshot of every page. I then tried to do it again and my primary number changed again. I’ve had my number for a long long time and indefinitely don’t want to change the primary line. I’m panicking. Can this be reverted? Trying to calm tech support but they are closed.

***Edited Labels***

[RogersCorey]

Good morning @vamshikotha,

I can absolutely understand the panic in this situation. Our phone numbers become very important to us the longer we have them. Please don't panic yet and let us look into this for you.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[vamshikotha · Accepted solution]

Thank you. I managed to get hold of tech support and they reinstated my number.

[aghobbs]

This happened to me the other day as well! I’ve been directed to contact the fall out team, but I can’t get through to speak to a rep from that department. I’ve been constantly waiting on 2+ hour waits which isn’t ideal since I can’t stay on the phone all day. It’s frustrating!! I’ve had my number for almost 20 years.

[RogersYasmine]

Hello @aghobbs ,

Oh no! I'm really sorry to hear this! 

Was this number originally a Rogers number? Or does it belong to another carrier? 

Since posting, have you been able to retrieve your phone number?

Once a telephone number is changed, we can normally retrieve it if:

- that line is still active with us

- the number was a Rogers number (not from another carrier)

- it is still within 60 days of the telephone number being changed

If your issue is still unresolved and you meet the above criteria, please send us a PM @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersYasmine