On the 12th, I attempted to upgrade my phone using the website. Something must have gone wrong because a week later I still hadn't gotten the phone I ordered (Though I did get a 'thanks for your order' email).After the week I figured something was wr...
I’m trying to reach the management team, They had a direct Number (1-855-847-6955) That was good before COVID, Now the number tells me to call the (1-888 rogers1)number, So when I contact Customer service to ask for the management team number they pr...
Is there any solution to the below given problem because I'm considering switching my network to another carrier.I converted from Chattr to Rogers in July. At that time, I was told I cannot open a separate line for my wife BECAUSE SYSTEM WOULDN'T LET...
I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked ab...
I want to buy new 16 pro max *Added Labels*
I'm currently being charged for these 2 items, Premier is $32.48 and Premier Specialty Pack is $68.00. I can't seem to find a channel line-up for the Specialty Pack, but when I look on the Premier list, it seems that's exactly all the channels I hav...
1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...
I bought the phone couple days ago but yesterday the phone price just dropped. I heard that there was 15 days price protection. Is "Price protection" still existed? Thanks *Added Labels*
I travelled to overseas December last year but before I did that I called Rogers to put hold on my phone service I talked to someone and told me that you can do that for $7 a month but before we do that you’ve to pay your current bill which I did and...
Hi. There. I have a question. I using a 5g infinite Cnanada-Mexico-US Roaming plan now. And I am in New York now but why can’t connecting mobile network? And I will return to Canada tomorrow. So, I did looking for connection solution on rogers websit...
Hi, i can see we can transfer number online by clicking transfer existing number online in that particular line, but before we need to activate new line. my phone is esim compatible s22 ultra, when i activate new line it shows Things to know Free ...
Order 2 sim cards and a flip phone to have pickup at the store. That was Nov 28 and it's Dec 21. Rogers already ran my card for the flip phone. Should I just go down to the store? Is it because the online offer was 70$ service fee is waived so the st...
I returned a brand new phone unopened that i got 1 week ago, i got a return label which showed it was being returned to CTDI, i dont know what that is but as per purolator tracking the phone was delivered the next day, its been 3 days since, and ther...
I just cancelled my Rogers internet and the customer representative was able to provide me with a Purolator return shipping label, they included two shipping labels for 2 pieces but I was only provided the one item in one box containing the modem rou...
Can anyone help as the agent specialist I had on the phone as well as the chat log didn't know. Perhaps a customer can help? **Labels Updated**
When travelling abroad I buy local eSIMs for my data. I then switch the cellular data to my local eSIM, turn off data roaming on my Roger’s eSIM, keep my Roger’s eSIM turned on and set that to the default for the voice line. I assumed that would mean...
I was dealing with a rep yesterday, strictly told her that I was only inquiring about a potential upgrade as well as a 3rd additional line with possible financing. Long story short I had to get back to work and requested that our discussion be quoted...
I have a question about equipment returns.I had to return my wifi router and tv box but I couldn’t find my tv box so I returned the router via Canada post using the QR Code that was sent to my email. I then later found the tv box and want to make a r...
I have been having issues with my home internet connection for the past month or so. I called technical support numerous times and was told there was interference in one of my lines. A Rogers technician was sent out to the house to try and resolve th...
Guys I do not like your solution , I do not have any phones, I asked you to help me to make it half way, I can not pay 775 plus 240 save and return!!!!office of the president is not professional!!! Come on I have to move to another company **Labe...
