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Terrible customer service

Hey everyone,I just wanted to share my frustrating experience with Rogers and see if anyone else has had the same issue—or maybe even some advice on how to fix this.I recently moved back to the Netherlands and have been trying to cancel my Rogers pho...

Hannes by I've been here awhile
  • 546 Views
  • 2 replies
  • 0 likes

Win back didn't call back

Hi there, I had win back call me with a plan offer the other day, and I've been waiting on a call back for a week or two now. I called Rogers back and they said they would have the win back team reach out to me. 5 days later, still nothing. I wojld l...

User3911 by I've been here awhile
  • 802 Views
  • 4 replies
  • 0 likes

Cancellation Fee Waived Yet Still Showing on Bill

Rogers called and offered me a deal in December 2024, and I explicitly asked the agent if this was a contracted promotion where the agent indicated it was not. Then, I tried cancelling my bundled services on February 12 where I was told there would b...

jjzhu by I've been around
  • 346 Views
  • 1 replies
  • 0 likes

Resolved! How do I know when my contract ends?

I started my service on April 12, 2023. I brought my own unlocked device. I looked at my contract that they emailed me back then, but I can't find anything telling me a length. This is what I'm working with. I have been trying to find answers by sear...

Internet Return Label

I canceled my internet with Rogers back in January. However, they never sent the return label to send back the equipment and I hit with a charge. I called again about returning the equipment and they were supposed to send the label (again), but I hav...

Fraud Department does not exist at Rogers!

Hi, I ported my number from Fido to Rogers over the weekend, and what should have been a seamless process has turned into an absolute nightmare. My account was canceled within minutes without any warning, notification, or explanation. I had to chase ...

caiog by I've been around
  • 521 Views
  • 1 replies
  • 0 likes

Got an offer on Pro 2G Internet

I got an online offer for Pro 2G Internet for $85.00 a month but if I read the offer I believe it says there's a one time charge of $165 Express Setup fee , is this correct,  Also is there any hidden fees for modem rental? I really wish Rogers offers...

Resolved! Rogers has messed up our services in both our houses

Hello,   I want to commiserate I hope with other people here just to get the stress out. I called Rogers on March 15 to continue a discount at my daughter's student house. They tried to upsell me but I said no I didn't want to pay more. They offered ...

LJoyP by I plan to stick around
  • 2589 Views
  • 13 replies
  • 0 likes

Cancelled account

I am awaiting about email regarding returning equipment from my deceased husband's account. It was cancelled more than a week ago. Please provide information on whenni should expect to receive the email for label.ThnxW.   **Labels Updated**

Wsterl by I've been here awhile
  • 805 Views
  • 5 replies
  • 0 likes

Rogers Collected twice on our account for 3 consecutive years

In October of 2021 my Father signed up for Rogers Ignite and Rogers internet service.  He signed up for a bundled package that Rogers was promoting at the time.  I need to mention that my Father was 88 years old at the time.  Immediately following hi...

tpell by I've been around
  • 507 Views
  • 1 replies
  • 0 likes

Misapplied Payment to old account

I'm hoping this reaches someone or anyone that has any power to help me.   It has been a long 4 months. My issue is that I accidentally made a payment to my old INACTIVE in January 2024 for the amount for almost $1000. The payment was made through my...

xyz121 by I've been here awhile
  • 3884 Views
  • 15 replies
  • 0 likes

Resolved! Cannot Get a New Password from Rogers IT Technical Services

1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Roger...

i75Dave by I plan to stick around
  • 3012 Views
  • 8 replies
  • 0 likes

Help

Hello, 3 months ago my number changed by itself and now I am paying an extra $80, my zip code and all my information has changed and the employees at Rogers store say they can't do anything, I am really tired of this situation. Customer service is al...

Faruksdl by I've been around
  • 324 Views
  • 1 replies
  • 0 likes

Billing Discrepancy

Incorrect Financing Plan and OverpaymentWhen I initially signed up for my current plan, the Rogers employee at the store mistakenly placed my phone on a financed plan instead of a leasing plan. After noticing the error, I visited the Rogers store at ...

Nima99999 by I've been around
  • 260 Views
  • 1 replies
  • 0 likes

Accidentally changed numbers

I just got off the phone with Roger’s because I wanted to get my old number back after accidentally changing it, meant to change my son’s number. They said it’s from a different carrier and gave me a number for something along the lines of porting. H...

sidhu47 by I've been here awhile
  • 1271 Views
  • 3 replies
  • 0 likes

Billed for services before activating SIM

I'm a new customer with Rogers just switching my account over I received my sim chip 3 days ago and started in my phone and received a disconnection notice as I've already been charged for a month worth of billing my first month was supposed to be fr...

Bulk Account Support

Hello,I'm moving into an apartment that has a bulk agreement with Rogers. They told me to call 1-855-759-5856 in order to set up my account. However I've now called that number 4 different times, all within their supposed working hours of 9am to 7pm,...

RobRob1 by I've been around
  • 468 Views
  • 1 replies
  • 0 likes

Resolved! Internet service cost breakdown in a bundle

Is there a way I can see what portion of my bundle price was spent on internet service specifically?   I'm doing my taxes, and one of the questions I'm being asked is how much I spent on internet service. The other services in the bundle are not rele...

jennfraser by I've been here awhile
  • 4087 Views
  • 6 replies
  • 2 likes