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Forum Posts

Frustrated with the Service

I have been out of internet for the whole day, called Rogers for 6 times until 10:30pm….No one can help with the issue. Was told i need to upgrade my modem, fine, please upgrade….then was told monthly fee will double…..i have ran out of all of my wor...

Zivenyin by I've been around
  • 345 Views
  • 1 replies
  • 0 likes

Misleading Offer

The agent give me a trick offer, they give a trick offer to make change my internet service from bell to rogers, after that they told me the offer is for Ontario NOT NB.   ***Edited Labels***

di111 by I've been around
  • 316 Views
  • 1 replies
  • 0 likes

Customer Service

Worst experience yet again!First my ID gets stolen from Rogers and then you just keep messing up my account.They’ll you on hold forever and/or say they will call back and don’t. New customers get the better service and current customers pay more. At ...

Scammed by I've been here awhile
  • 390 Views
  • 2 replies
  • 0 likes

returned device yet being charged for not returning

I returned a home internet device to Rogers as instructed but was still charged $249.95 for not returning it. After speaking with customer service and an online agent, I was assured the charge would be removed, but it hasn't been. Despite creating a ...

mayat by I've been here awhile
  • 595 Views
  • 4 replies
  • 0 likes

Resolved! Account Cancelled

Hello, I would like to know why my new Rogers account was abruptly cancelled 3 days after I opened it. I called the Customer Service line at 888-764-3771 to do it, and with the help of an agent, he created my account, I picked my plan and my phone, a...

greywolf27 by I've been around
  • 1986 Views
  • 9 replies
  • 0 likes

Resolved! Long distance call

Hello, I bought MyRogers phone number in August 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unlim...

Sakib019 by I've been here awhile
  • 5277 Views
  • 8 replies
  • 0 likes

Extremely Unhappy with Likewize Insurance

I financed the phone through Rogers in June 2023. It was recommended that I get Likewize insurance so I did. The phone was stolen, so I went to Rogers - I did not have the $400 deductible at the time so we obtained a new SIM card and used an old phon...

Tflames1 by I've been around
  • 545 Views
  • 2 replies
  • 1 likes

Resolved! Upfront Edge - Returning Device, do you need the box?

Hello,   My term is coming to an end and I am wondering if you need to have the box + contents in oder to return your device? I found some older posts but wanted to see what current requirements are. Thanks!    **Labels Added**

Dan45 by I've been here awhile
  • 6612 Views
  • 15 replies
  • 0 likes

Nearly 3 weeks and still no installation

Sorry long story; TLDR gist at bottom:On April 17/2024, I upgraded my current Ignite home internet service to include Ignite TV & home phone. Bell is discontinuing landline service in my neighborhood May 8. My Rogers installation (modem, tv box, etc)...

ACHIAO by I've been around
  • 322 Views
  • 1 replies
  • 0 likes

Overcharging and billing issue.

I have ben over charged three time and finally leaving rogers services forever: 1. I took a used iPhone 12 pro max from rogers for half the prices and i was told that if setup is done by agent one time $50 will be deducted from account but will be re...

Resolved! Total TV?

I just upgraded total TV, as the package offered more channels and higher internet speed for about the same price.  It was a quick decision, but now I see that it does not appear to have flex channels.  In addition there is no place where the package...

Grwebster by I plan to stick around
  • 6341 Views
  • 7 replies
  • 1 likes

going to US

Going to US for a week. My Canada Rogers plan states : Unlimited Canada+US Calling (to/from)Unlimited International Text, Picture and Video MessagesMonthly data at speeds up to 150MbpsAccess your data from Canada+US My Question is : does it mean i ca...

rtan1 by I've been around
  • 352 Views
  • 1 replies
  • 0 likes

FALSE ADVERTISING

When I saw this offer late last night, I jumped on it. Wouldn't you? Then I went to confirm it with Rogers' support, and was told they couldn't find such offer/discount. Isn't this bait-and-switch, false advertising??       **Added Labels**

FireShot Capture 004 - Rogers Infinite - Unlimited data phone plans - Rogers - www.rogers.com.png
taitou by I've been here awhile
  • 657 Views
  • 5 replies
  • 0 likes

Sales call

I received a call from Rogers sales agent( 416-848-7068), saying they have a promotion for senior citizen and was asking for my recent bill amount, as I was suspicious I refused to say the amount and asked why should I tell you that and he disconnect...

Tom59 by I've been around
  • 2458 Views
  • 2 replies
  • 0 likes

Lost device claim rejected

I lost my phone sometime last week, i called for a replacement and was told i will get an email only to be told i was rejected. I have paid up two phones. This is my first time in five years to lose a phone. This is beginning to look like a scam clai...

User8531 by I've been around
  • 223 Views
  • 1 replies
  • 0 likes

25 year loyal customer very disappointed with Rogers.

I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...

Ianp by I've been here awhile
  • 522 Views
  • 3 replies
  • 0 likes

Rogers reneged on an accepted loyalty deal

I have been a Rogers Internet customer for 20 years.  I have a discount expiring soon and I need to get the costs of my service down.  I had an online chat with an agent who offered me a fixed price (not fixed discount) deal for 24 month.  I have the...

bfdgfdgadf by I've been here awhile
  • 405 Views
  • 2 replies
  • 1 likes

Terrible Customer Service and Long Wait Times

Our current Ignite TV bundle expires today.  Last night [Sept. 19] I called Rogers to try and get a new package that wasn't going to cost me the outrageous prices they were offering.  I am not exaggerating when I tell you that I spent a total of 3 ho...

Jmack17 by I've been here awhile
  • 2477 Views
  • 6 replies
  • 1 likes