Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Unlock my phone!

I switched carriers two hours ago and my phone is still locked to Rogers. Why? I bought the phone outright, with no wireless plan attached. But Rogers locked it up. Now I need it unlocked and of course they are nowhere to be found. Support site says ...

SaladGoat by I've Been Here Awhile
  • 645 Views
  • 3 replies
  • 0 likes

Large wireless data buckets

Hello everyone, just curious if there are any power users here with a large data bucket in their wireless plan. Curious to find out if I use too much data.       *** Edited Labels ***

Resolved! Rate Increase During COVID-19

I was very annoyed because at these circumstances every body is trying to help bu rogers want to increase there fees for my Internet.Even banks in corona issue is helping     ***Added Labels***

mohammadHA by I Plan to Stick Around
  • 2743 Views
  • 24 replies
  • 0 likes

Remembering why I left Rogers...

Sort of a little rant.   Left Rogers a few years ago (Wireless) due to it seems the just want your money and tend to be sneaky about it sometimes.  And at the time had over priced plans (back in the 3 year plan days)    Decided to come back (2 weeks ...

Dugath by I Plan to Stick Around
  • 638 Views
  • 2 replies
  • 0 likes

Issues with Our Service

We are with the Rogers Ignite 150 - Unlimited plan (stated on the bill) with Rental of Gigabit WI-FI modem.    We have experienced dropping of wi-fi since October/November.  After opening tickets,  exchange of a modem, and Rogers looked at wrong tick...

Fawkes711 by I've Been Here Awhile
  • 778 Views
  • 2 replies
  • 0 likes

Resolved! Unable to change Account Username

I have been trying to contact support for a long time now, and I get nothing in regards to why I'm unable to change the username associated with MyRogers account. Every time I go to my settings and change the information, I'm greeted with same "Somet...

Resolved! AppleCare+ or Rogers premium protection plan?

I just got a new iPhone 12 Pro and decided to get the premium protection plan with it. But now I’m looking at AppleCare and wondering if I should just get that instead ?From what I understand, AppleCare will only charge 100 something for accidental d...

tiffjg95 by I've Been Around
  • 489 Views
  • 1 replies
  • 0 likes

30 Year LOYAL customer - not receiving 10 Gb Loyalty data offer

Hi All; Rogers is currently offering "some" loyal customers free 10Gb of data. I did not receive the offer. I called in today and spoke to Customer Service and then escalated to a Manager... I intend to get the free data......I have been with Rogers ...

snocow by I Plan to Stick Around
  • 1295 Views
  • 5 replies
  • 0 likes

Smart Home Monitoring - Control -> Automate Package

Hello All,   Looking on advise and details for my situation. I've had the Control package for 2 years as of today and my promo has expired. I'm looking to pay the same but can't even get through hour long wait on the phone and chat.   I took the time...

Artine by I Plan to Stick Around
  • 435 Views
  • 1 replies
  • 0 likes

Incorrect Bill Amount

After renewing our contract my bill is still showing the wrong amount for the third time?   *Added Labels*

oly34 by I've Been Around
  • 882 Views
  • 3 replies
  • 0 likes

Blocking a Number

How can I permanently block a phone number on all three phones on my account       ***Edited Labels***

Sashenka by I've Been Here Awhile
  • 538 Views
  • 3 replies
  • 0 likes

Separate Sim Card on Same Number for Data

Trying to find out if the old info on this has changed - my car can take a SIM card for data usage, so can I get a second SIM card for my existing Rogers mobile phone account? Pairing the phone doesn’t always work and I don’t want to have a separate ...

Disable Mobile Data on an Android Device

I have 2 Samsung Galaxy phones one an S9+ the other a Note 10+. Is it possible to set these phones to WIFI only? Although I recently changed my plan to increase my data but still had to pay a 550 dollar bill this past month. Thank you.   **Labels Add...

fysty-1 by I Plan to Stick Around
  • 438 Views
  • 1 replies
  • 0 likes

Promotional MasterCard gift card expired

Greetings,I just checked the balance on my promotion gift card and it tells me my card is expired, although the date on the front of the card stated valid thru 11/28.If the card was only valid for one year, the date on the front of the card should ha...

JulieL13 by I've Been Around
  • 774 Views
  • 1 replies
  • 0 likes

Rate offer not honoured

Yesterday I called Roger's to ask about new promotions on my plan , since my current promo expire soon. I decided to wait to accept the promos. Today I called and asked another agent about that promo and they said they have no idea where the previous...

Samsung s20 ultra pricing concerns

does anyone know why there is a massive discrepancy in pricing between retailers for the s20 ultra? Rogers lists the phone for $2300 and best buy/staples lists the price for $1599. Are they different models?   *Added Labels*

amurr by I'm Here A Lot
  • 1124 Views
  • 4 replies
  • 0 likes

2020 Ignite Bundle Price Increase

See Below,   I seriously think, timing sucks.  I haven't even had the chance to pay the third bill.     Can you hear my thoughts on what I should do?   Regards,   COVID19 Budget   --------   Upcoming change to your Ignite Bundle service     Hello Mat...

Setup Service Fee

Hi   I activated SmartWatch Plan on Dec 25, 2020, but now i want to cancel.  Do I need to pay a setup Service fee? Thank you   ***Added Labels***

beecheng by I've Been Around
  • 529 Views
  • 1 replies
  • 0 likes