Is there any solution to the below given problem because I'm considering switching my network to another carrier.
I converted from Chattr to Rogers in July. At that time, I was told I cannot open a separate line for my wife BECAUSE SYSTEM WOULDN'T LET THE REP DO IT, so she got a separate line.
On black Friday, I decided to upgrade my phone but an error popped up which was resolved through a ticket a week later - after the deal was gone.
Last week, I wanted to upgrade my phone, however, I faced the same issue. Called Rogers and they kept insisting on placing an order for me instead of resolving the issue instead of creating a ticket.
Today, I received an automated call from Rogers that the issue has been fixed and ticket closed - not exactly true - so I called Rogers and was told that:
1. I haven't paid the bill - BILL IS PAID and has always been paid on time.
2. They need to do a deep credit check before offering an upgrade to me - if that is true, how come I was being pressed to place an order through the team as well as offered Rogers MasterCard because I am pre-approved for it?
In addition, whenever I walk into a Rogers store, all they say is that they cannot tell me what the issue is but they can certainly fix it if I am willing to pay $70 service fee.
Is there an actual solution to this or Rogers customers service just lies to you and call it a day?
