Unable to change plan to advertised plans.

[brendankaplan]

1. I have 3 lines on my mobile Rogers account. I called to ask if I can switch to the advertised plans on your site for my three lines and I was told I cannot. I asked to switch to the infinite premium plans that you offer on your website and I asked about the infinite extra I was told I cannot switch to either of those advertised plans. Bell currently offers the same plans at the same prices that Rogers offers and they will allow me to Port my three lines over to their service and get the plans that are advertised. I've been with Rogers for over 20 years and I'd rather not switch the Bell; however, I'd rather be on the new advertised plans and Bell allows me to sign up for their advertise plans. I do not know why I cannot change my plans to your advertised plans. Why can I not change my plans to your advertised plans? Why advertise them if they're not available for your customers?

***Edited Labels***

[RogersMoin]

Hello, @brendankaplan.

Thank you for joining our Community and sharing your concerns regarding your account and our advertised plans.

We value your 20 years of loyalty to Rogers and want to ensure you have a positive experience with us. The advertised plans sometimes have specific eligibility requirements, such as only new activations.

Please send @CommunityHelps a private message so we can review your account and explore all possible options to assist you. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin