Equipment Return

[Judina_1974]

I have a question about equipment returns.
I had to return my wifi router and tv box but I couldn’t find my tv box so I returned the router via Canada post using the QR Code that was sent to my email. I then later found the tv box and want to make a return. When I tried returning it, Canada post said the QR Code was already used. So what can I do?

*Added Labels*

[RogersMoin]

Hello, @Judina_1974.

We appreciate you joining our Community. Thank you for your query.

Since the original waybill was already used to send the gateway modem, we can look into arranging another waybill for the Rogers Xfinity Entertainment Box. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin