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Forum Posts

Offers to switch plan

Got an offer to switch my plan within the app. To pay the same for more. So obvious no brainer. 130 gb at 1gb speeds for 60$ i agreed. Followed the prompt's. Consent. Terms of service etc. waited for an email. No email. No trace. Its been 3 days. Rep...

Likewize service its awfull

This is close to being a scam because I've been fighting with LikeWize for a month and a half for a simple cell phone repair. When I bought the cell phone, Rogers advised me to buy the LikeWize insurance that they offer because it was a Samsung Galax...

mauro0831 by I've been around
  • 297 Views
  • 1 replies
  • 0 likes

$5 Automatic Payment Discount - Can I Opt Out / 55+ Plans

My phone plan is coming to an end soon and it looks as though I'll have to get a new plan regardless of if I keep my phone or get a new one. All the plans show the $5.00 automatic payment discount. Is there an option to opt out of the automatic payme...

SlyM by I plan to stick around
  • 470 Views
  • 1 replies
  • 0 likes

End of life Digital Modem then forced to transfer to Ignite

I have been told my Digital Modem will be discontinued Oct 17, 2024 and I will have to transfer to Ignite. I looked at the Ignite Popular pkg with internet for $135.oo for 2yrs but when I logged in to my account the price went up to $170.00 and was m...

dpanke by I've been around
  • 401 Views
  • 1 replies
  • 0 likes

Worst customer care experience

I have called Rogers customer care past 4 times for the renewal of the Smart Home Monitoring contract waiting for 90minutes 3 times they say not our department transferring to them and never do. 4th time they say system is down call tomorrow will do ...

Bharajes by I've been here awhile
  • 5779 Views
  • 13 replies
  • 5 likes

Compliments - Customer service - Store Rep

I purchased a new phone from Rogers .The new phone arrived by mail.I went to Rogers at Park Royal West Vancouver ,the associate had almost no inters in serving me to trans my provider from Freedom to Rogers.So off I went to Capilano Mall ,North Van t...

Sal77 by I've been around
  • 315 Views
  • 1 replies
  • 0 likes

Number port-in Start.ca voip to Rogers cell phone

Hi all, Believe it or not, I've gotten my first cell phone. I'm in the process of trying to transfer voip and internet from Start.ca to mobile and internet with Start.ca. I could use some confirmation that I'm doing this right, please.   Received new...

misneachm by I've been here awhile
  • 486 Views
  • 3 replies
  • 0 likes

Chat transcript is only saving the "Anna da bot" part?????

What kind of joke is this?  If I'm chatting with an agent and consenting to a plan change or something, I better get a transcript of that dialog, otherwise what's mynproif of what I was told/promised? Thsi happened TWICE to me in the last week, so no...

Ipse by I'm here a lot
  • 326 Views
  • 1 replies
  • 0 likes

Worse company ever

I have been with Rogers for so many years, I have had 5 phone lines with them and now I’m down to 3 phones lines, upgraded my phones only with Roger’s, and how is it possible to pay over $500 a month? No one in their right mind would pay this amount ...

KCasco by I've been around
  • 314 Views
  • 1 replies
  • 0 likes

Resolved! What is The Rogers Ambassador Team?

Hello Everyone,I Received a call today from a Rogers number. I am always skeptical receiving calls from any company now, so I often don’t answer but today I did by accident and then hung up. I thought it was a scam call. When I called the number back...

Nadzser by I've been here awhile
  • 10622 Views
  • 17 replies
  • 0 likes

ECF Sent to Collections

I cancelled a rogers internet account earlier this year.  I signed up through an offer from FB marketplace around Feb 2022 and cancelled around Feb 2024.  When I cancelled no one told me of any ECF fee, or that it was a small business account.  When ...

92blacktt by I've been here awhile
  • 397 Views
  • 2 replies
  • 0 likes

Disney+

I received an offer of free Disney+ with ads because I have the ignite bundle. I used the provided code number and had it all set up…then it disappeared. I have spend hours on the phone with Rogers and Disney and still no results. Yesterday I went th...

Waynebourne by I've been here awhile
  • 473 Views
  • 2 replies
  • 0 likes

Trying to cancel my account

I have already spent 2 hours waiting on the phone for a representative two days ago.  The first gentleman didn't know how to cancel an account.  The second gentleman assured me that the account would be cancelled the next day (yesterday) but his syst...

CM1980 by I've been around
  • 15674 Views
  • 10 replies
  • 3 likes

Voluntary Temporary Suspension

I want to hold my sim as I travelling to India and don’t want to use the phone for a few months. Will resume once i am back. I want to temporarily suspend or hold my no and is looking for minimal payment to keep my line in hold and still not use it. ...

Vidushi16 by I've been around
  • 502 Views
  • 1 replies
  • 0 likes

Resolved! Roaming and eSIM (Singapore)

I am travelling to Singapore for a week and all the eSIM services I have been exploring state the roaming must be turned on in order to use it.   I don’t want to incur roaming fees, is that even possible?   Thanks     ***Edited Labels***

Yowguy by I've been here awhile
  • 632 Views
  • 2 replies
  • 0 likes

Extremely disappointed in Rogers Customer Service

This morning I placed a new order with a new plan, but everything went wrong, same situation as two years ago when I went through . just upgrading for a new phone. Rogers system deleted my apartment number from my shipping address at the time and cou...

-Alien- by I've been around
  • 513 Views
  • 2 replies
  • 0 likes