I received an email on November 22 offering me two months free of Crave. The email told me to call to activate the offer which I did today. However, customer support says my account is not tagged with that offer. I offered to show them the email, but...
I am wondering if anyone else is being charged for netflix, $20.99 monthly. I have been charged for over half a year now. I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times ...
I am still waiting for winback call, not sure how much time it take to get the call. ***Edited Labels***
Xfinity Channel lineup PDF printout for SENIORS - Where do I find one and if not WHY NOT????????? ***Edited Labels***
Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the s...
I had a fantastic conversation with a Lady after many failed attempts with Rogers. At the end of our conversation she gave me her Rogers ID and told me to ask for her when I called back in. I tried several times this morning to do that and the Roge...
I've been trying to make a payment by credit card through the website tonight, but I'm having problems getting most pages to fully load, and when I try to make the payment after entering credit card details, it continues thinking. I waited for 5 minu...
Hi, after requesting for account deletion, I did receive an email with instructions for returning the equipment, but no DATE was specified. Then I received another email saying that I would be charged for not returning the equipment and now I’ve been...
I passed on a winback call about 2 months ago but would like to go back now.I left Rogers for better plan, a few weeks ago I got a call from Rogers winback team, I thought it might be a scam so didn't believe much. Now I am interested to hear if I ma...
Hi! I was wondering if I could change my name on my account without faxing or mailing. I don’t own a fax machine and really find it odd I have to pay out of pocket to send you a letter just to change my name on my account. This all seems so archaic a...
I'm trying to get the Samsung Galaxy TAB S9 FE, I understand the $10 fee is the cost of the tablet for 24 months, I also understand the $20 monthly fee for the Tablet line, what I don't understand is why it says No Data? Will the Data of this line be...
Hi,Im supposed to return my device next month but i has a couple dents. will they still accept it? also I gave apple care. *** Edited Labels ***
Hello, Can someone give me their 2 cents why the customer support is so terrible? I do not think it has to do with the actual employee, but they need to attend 10 people at the same time, and waiting an average between 7 minutes between response it i...
Hi, I left rogers internet service couple of years ago. but early this year My neighbor decided to take roger's internet services. He used his email and identification documents. But rogers decided to re-activate line on my name and I started rece...
Hi,I have a question i have device with save and return option plan ending on December 23. So if want to return and upgrade my device on December . Do I have to pay the save and return amount. *Added Labels*
I currently have active XiOne-sc box, I will be moving in with friends for an extended period of time and I want to know if I bring my box to their house and plug it in will it work. They currently are using the Xi6-A. Or do I need add it to their ...
I recently reported my phone stolen by my ex and Roger’s refuses to track it due to the line not being under my name although I am paying for it (its second line under my second family plan) what do I do ? *Added Labels*
I am going abroad for three months and want to suspend my internet service from 24thNovember,2024 to March 1,2025 *Added Labels*
I can't seem to find an answer to this. My Save and Return deadline is today, and I ended up dropping my phone yesterday and breaking it. I had device protection and my new device is currently out for delivery. My concern is UPS may leave a pick up...
When I sign in to MyRogers it says to "Link a Wireless or Residential account" and to find my account number on my "your bill is ready" email, but that is incorrect.My billing email only has the account number starred* out other than the first digit ...
