I've been dealing with a pricing issue since August. I share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my callsCan someone advise how and where I direct a complaint to rogers ombudsman ...
Fake bill as i never ordered,received ,installed any Simm cards in my cell phone ***Added Labels***
I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...
I accepted the customized offer for the 5G Infinite Premium on my account, checked the box that I read the terms and conditions, clicked ok, got the browser confirmation that my plan was now active. When I went back to my mobile dashboard there wa...
Hello, Im having trouble finding a copy of an interaction I had with a customer support agent. It should be in my emails right? I dont know why but I cannot find it for the life of me! **Labels Added**
I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan. When the chat ended I selected email a copy of the chat but I did not receive it. Is there anyway to get a copy now? Thanks **Labels Updated**
Dear Rogers Community,On Dec. 9, 2024, I endured a 9-hour ordeal with Rogers' customer service, encountering systemic neglect, deliberate obstruction, and psychological manipulation—including gaslighting and abusive tactics meant to deflect accountab...
Hi there so I have been going back and forth with rogers to cancel my internet plan and apparently they are telling me no as I am in a contract?? When I first got the internet and mobile devices I asked them before I got any of it if there is a contr...
I changed from Fido to roger as roger representative told me I could get a better deal on my four lines this is what I was try to accomplish as well . I changed over on the phone to a customer representative spending a lot of ower hour time on the p...
I am writing regarding my claim (00257AFF) filed for a lost phone under the Rogers Protection Plan. Initially, my claim was rejected. Upon escalation, I was asked to provide my travel ticket, which I submitted promptly. After three days of review, I ...
I have two accounts to. One was fraud activity the bank returned my money but hacker got away with it using Rogers for my extra account. But the first account even says internet,Tv,and phone other one says nothin?
Looking to confirm if this Rogers Winback department and resource that's reaching out to me is legitimate. Phone number is: 1-855-879-6170 ***Added Labels***
Hi there,I have recently switched from Fido to Rogers. Everything's been so far so good.But I was just wondering where can I get my SIM PIN and PUK from?Fido shows this information in MyAccount but I couldn't find the similar option in Rogers MyAccou...
Hello, Can you confirm if Retired employees with 30% discount applies to The Shopping Choice. **Labels Updated**
Well for 5 days I have been trying to give Rogers my business and money. I wanted to open 4 new cell phone lines and they cant do it! After they made me an offer, I went to the store four times to pick up a SIM card, but I was turned away! I was...
I’ve been getting charged for a “free” tablet I received from Rogers when I signed my last 2yr old contract. For the 1st 2 years there were no charges, then after 2 years they added a $10 monthly charge for tablet financing. What amazes me is they ca...
Hi, I recently signed up for internet with Rogers via a sales rep. The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...
I wanted to express my sincere appreciation for the exceptional service I received from one of your specialists, Joan. While I don't have her last name, she identified herself as a manager. Joan was incredibly helpful, professional, and considerate. ...
Got to love Rogers overcharging system with incomprehensible invoices. Agreed to pay $55 pm in June for 5G rural internet plus $25 pm for BYOD cell phone sim card, less $10 bundle bonus (&13% tax). So $79.10 pm In 5 months to Nov this should be $...
Hey enthusiasts, I got a phone from Rogers last month along with a plan. I also used my Rogers Preferred Program code. When I signed up for the plan, I asked the representative if it included 1,000 international minutes to Bangladesh. He assured me t...
