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Resolved! ID to upgrade

I've had a Rogers account for something like 10-12 years. I went in to get a new phone today, and was told that I couldn't use my health card as ID, even though I have used it every other time in this store. Ok, fine, I don't carry my physical passpo...

Gm84 by I've Been Here Awhile
  • 212 Views
  • 4 replies
  • 0 likes

Are @rogers.com emails down?

I am trying to login to my email and its not working, and account recovery says the email doesn't exist. My mom & sister are also having issues logging in. I sent a PM to CommunityHelps as well but havent heard back.       ***Added Labels***

KevinM3 by I've Been Around
  • 100 Views
  • 1 replies
  • 0 likes

Snow birds.

What options are best for snow birds who spend six months in the US. $12/day plus taxes is to heavy for 20 days per month by 6 months?      ***Edited Labels***

Skyhills by I've Been Around
  • 108 Views
  • 1 replies
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Billing

I cancelled my service on Sept 16th and have received 2 confirmations that my equipment (modem and pod) were received back. Still getting billed for the service and now getting notices threatening late fees if I don't return the equipment. 6 phone ca...

RobFord2 by I'm Here A Lot
  • 423 Views
  • 7 replies
  • 1 likes

Price match email

I received a price match email from Rogers that indicated that if I found a better price online for a cell plan that they would price match. I found a better price. I knew I would get nowhere as usual with Rogers I thought I would try. I spoke to 5 l...

Soulierl by I've Been Around
  • 141 Views
  • 1 replies
  • 0 likes

Issue with the Rogers Winback from 7X

  Hello  I wanted to reach out for some help. In the middle of August, I received a call from 7X where they offered me a win-back deal from Rogers. The deal is as below: 25GB for $45, each additional line (extra 3 lines) was 25GB for $36 - Suppor...

Automated Billing issues

Roger changed me over to ignite  internet   ,  cancelled my old account  ,  created a new account  ,  i have automated billing  , i checked my account and i was  told account was 2 months payments owing..  After going to store they can't help  ,  on ...

sierra1989 by I Plan to Stick Around
  • 156 Views
  • 2 replies
  • 0 likes

Repair Technician Damages

Hi,I had a tech in yesterday and he drilled a hole through my wall into the siding strip that goes around a door and it popped it out and he just left it for me to notice and never mentioned anything...how do I contact rogers to get them to fix damag...

C72I777E by I've Been Around
  • 138 Views
  • 1 replies
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Resolved! Sent a deal for 250$ off upgrade but cannot checkout

I was sent an email yesterday with an exclusive that granted me 250$ off my remaining balance if I upgrade. At first I couldn’t even get past selecting a device to upgrade to. Eventually with a lot of messing around I was able to select a data plan a...

Resolved! Moving to an Area Without Coverage

I have a Rogers wireless plan with I think just over a year left but I'm moving from Southern Ontario to a community in north Nunavut where the Rogers coverage is almost non-existent. Is there language in Rogers contracts to cancel my service and giv...

kgrant1 by I've Been Around
  • 97 Views
  • 1 replies
  • 0 likes

Customer Service

So disappointed with RogersHad an issue with a $500 charge After30 years as a customer all this company could offer me was $150 while it took two phone calls and a couple of hours of my time.A special company to deal with.Hello Bell. Probably not muc...

Resolved! Multiple Payments Made in Error

Hello, if I had an account in the amount of $500, and the transaction went through 2 times, can I get my $500 back to the card?       ***Edited Labels***

Danyl by I've Been Around
  • 109 Views
  • 1 replies
  • 0 likes

Resolved! crave gift card

I have a Crave Gift card I wish to use and downloaded it on my smart phone. I have an account now but cannot figure out how to access it on my Smart TV Ignite with Rogers. It automatically subscribes me on my Rogers account. I want to try the gift ca...

Horrible customer service

Worst customer service. Charged $25 for Thor, which I didn’t order or watch. Took over 2 hours in what is jokingly called customer service queues. Apparently this was ordered on the same day as my mother’s memorial, at a time that I was sitting in th...

josesj by I've Been Here Awhile
  • 122 Views
  • 1 replies
  • 0 likes

Trying to remove old boxes from account

We have just changed to Rogers Ignite and have several older boxes that we own.  We have spent HOURS on the phone with different people trying to get these serial numbers removed from our account so someone else can use them.  Nobody seems to know ho...

sharryan by I've Been Here Awhile
  • 106 Views
  • 1 replies
  • 0 likes