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Forum Posts

COVID-19 -Shipping/Pick up Delays

Hi there! Just over a month ago I ordered and paid for a new iPhone (upgrading from my current one) straight from my local Rogers. They said it would be in by April 1st at the latest and I could come pick it up then, but that same local Rogers is tem...

What is a "Value Pack"?

I recently upgraded my mobile plan to "Infinite +20 Financing". I notice I have something called a "Value Pack" that's still there after upgrading. It costs $24 a month, but there's no description of exactly what it is. Do I need it for anything? ***...

BernieRoehl by I've Been Here Awhile
  • 2779 Views
  • 3 replies
  • 0 likes

Rogers promotions website is not working anymore

On February 17/2020 I signup for 3 services bundle. Rogers website advertised that new customers activations with at least two new services should apply for a gift card of $150 on February 19 I followed the instructions to register at www.rogerspromo...

axelbest by I Plan to Stick Around
  • 2354 Views
  • 11 replies
  • 0 likes

Resolved! Rate Increase During COVID-19

I was very annoyed because at these circumstances every body is trying to help bu rogers want to increase there fees for my Internet.Even banks in corona issue is helping ***Added Labels***

mohammadHA by I Plan to Stick Around
  • 2268 Views
  • 24 replies
  • 0 likes

Resolved! Are pods not free rentals anymore?

I received an email a couple of days ago from Rogers outlining account changes (the typical automated message with attached PDF files) showing that 3 Ignite pods were added to my account. I had no interactions with Rogers to discuss or install these;...

davej13 by I Plan to Stick Around
  • 906 Views
  • 2 replies
  • 1 likes

Resolved! Will there be long distance charges to Europe??

Since covid 19 is not allowing us to get long distance cards to call family in Europe will Rogers charge customers for charges made from their cell phones?? Tried to get in touch with Roger's and was put on hold for 1hr to only get hung up on. ***Add...

Ally85 by I've Been Around
  • 554 Views
  • 1 replies
  • 0 likes

security breach?

Just got an e-mail supposedly from Rogers. Anyone have any more info on it? Here's part of what it said. It also links to an offer from TransUnion. Is this e-mail legit? "We are writing to inform you about a recent situation with a Rogers service pro...

Robbell by I Plan to Stick Around
  • 2575 Views
  • 30 replies
  • 1 likes

COVID-19 and Data Restrictions Still on Hubs/Cell?

For the home hub users that are likely not included on the lifted data cap that "Home Internet" users have been gifted. I call it a "shame on you" Rogers for treating the rural folk as second hand citizens. You realize that the same people that exist...

RockinR by I Plan to Stick Around
  • 2862 Views
  • 88 replies
  • 3 likes

Refunds on Sports packs

Hey rogers since there will be no sports at all to watch for the next month or so, will there be some sort of refund for those who pay for premium sports chanells? Don't respond by saying no because there will still be repeats and other exciting spor...

Resolved! Unable to Activate New Services After Credit Check

Hello, I recently decided to move back to Rogers after being with Bell for the last 5-6 years. Did a credit check and was approved for 3 lines. Did an order and was given a order number. A few days later, I notice that I didn't receive a shipment con...

Renzelgunz by I've Been Here Awhile
  • 2211 Views
  • 3 replies
  • 0 likes

Resolved! Upgrade with Upfront Edge but keep current plan?

Is it possible to upgrade a phone, but keep your current plan? My partner and I are both on a Talk & Text w/2GB (No Tab) plan. Unlimited Canada-wide voice and text, call display, VM, 2500 call forwarding minutes, conference call and call waiting (we ...

Bokehman by I'm Here A Lot
  • 932 Views
  • 1 replies
  • 0 likes

Resolved! Residential Service Issues

I have been a long time customer with Rogers. And, i can see a decline in quality of service year after year. Rogers is just like another TTC always with service issues, service is always interrupt causing the subscriber experience is very pleasant. ...

tang385 by I've Been Around
  • 579 Views
  • 1 replies
  • 0 likes

Bango.com/Google charges on my Rogers Bill

Greetings All,I have been billed close to $100 for movie purchases and rentals that I never made from a tablet number that the SIM card has been removed from.Rogers tells me they can't do anything as I have to contact Bango since they are the provide...

Xdj by I Plan to Stick Around
  • 8753 Views
  • 88 replies
  • 0 likes

Resolved! Fantastic Customer Support

I am totally shocked at how fantastic customer support was with me. They spent 1/2 hour with me getting my services back to normal and even offered me great deals on improving my package. I had spoke with Eric and he was truely amazing at what he had...

William59 by I've Been Here Awhile
  • 1076 Views
  • 7 replies
  • 2 likes

Resolved! Very poor communication when porting

One of the worst experiences with a company that claims to have good customer service. Cancelled my service with Virgin. Didn't give me a temp number, didn't give me a new sim card even though I told them I didn't have the phone for the line I was po...

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