I have been a loyal customer for 25 years. I am paying $70/ month for a terrible plan. Roger's will not offer me a better priced plan. They will not escalate to a manager. The only thing they say is sorry we can't help you. Which really means pay mor...
Over the past year or so, Rogers has been continually adding the Super Sports Pak to my Ignite TV account, even though I have never requested it. Each time this has occurred, the first information I received was an email "confirming" changes to my se...
I have been with Roger’s for 17 years and I never had issues with them. However suddenly my RPP expired and I need a Passcode. For 2 months I am trying to get a Passcode without success.There is a form online that I filled out and ask for the Corpora...
I’m a current Roger’s Wireless customer (good standing no missed payments), and previously had an internet account (cancelled, in good standing no missed payments). I’m looking to reactivate the internet. From what I’ve seen itv looks like there shou...
So I will be out of the country but returning the day after my Save&Return deadline. I have many questions so I'll apologize upfront. (1) Is there any grace period if I choose to simply return the phone? (2) If I Do get another phone (either finance ...
Hello. My save and return contract expired last month and I wanted to return my current phone for a newer one. I was wondering how long after my contract expires can I return and upgrade my phone. Like what’s the window to return my phone after the c...
I just had to pay 90$ extra on my September bill for two calls billed by a company called Triton Global for third party calls. I did not make these calls. I feel I have been victimized by both Triton Global and Rogers. I was basically called a liar b...
I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan. When the chat ended I selected email a copy of the chat but I did not receive it. Is there anyway to get a copy now? Thanks **Labels Updated**
I have been trying to cancel my internet account since May 2024 and Rogers will not let me cancel it. In addition to that they are also continuing to bill me for a service I no longer use, at an address I am no longer at, with no activity showing on ...
I used to work for Rogers up until August 11th 2023. I am currently looking at changing my plan to a plan that won't affect my appreciation discount. From what I remember, your discounts should be okay as long as your plans are in-market plans and ...
After losting my iphone i tried contacting them more than 20-25 times and they say scripted so called lines all the time and my issue never got resolved. *Added Labels*
I don’t know where to start… I tried Bell Canada first for my new apartment since I’m using their mobile service. When their technician came to install it, he told me that their line needed to be fixed and that it would take a few days to get the ser...
I submitted a repair request with Likewize for a device that fell in water, hit rocks, and was malfunctioning and cracked. I mailed in my old device a few weeks ago and they sent me a new phone. I thought that everything was fine and then yesterday I...
HiI ported my number from koodo to roger. I also got an additional line on the same day. I was trying to change number of my additional line through rogers app. Unfortunately it changed my existing ported in number which has been lost.How to recover ...
I am looking to renew my mobile plans and I am seeing a plan called "TEST - DO NOT USE". Does this happen to others as well? I would expect Rogers to be more careful around using Test data in their production environments. ***Edited Labels...
I have been using Rogers WiFi for about 18 months now. I got the plan renewed in December 2023. I am moving out and wanted to cancel, but the agent told I will be charged around $250 cancellation fee. When I got the service in December 2023, I wasn't...
I called rogers this morning to discuss my bill. Contract was over and I am still paying higher bill. I am 100% sure the agent lied to me that she is from loyalty department. Call 611 doesn’t bring you to loyalty department. STOP LYING TO YOUR CUSTOM...
We wanted to have internet from Rogers, the connection was so poor we had to call them the day we received the modem to cancel. It took us 3 different phone calls for the cancellation to be processed, employees were just saying they did the cancelati...
Just wanted to share some frustration regarding recent experiences. Apparently Rogers distributes a list of phone numbers to 3rd party sales teams to win back customers, my phone number was on that list, most likely because I was a previous Rogers cu...
So, I have received several emails telling me that I have received the voicemail to text add on and an additional 20 GB of data.It states that I don't have to do anything but I can't set up my voicemail to text.I went into my account and neither prom...
