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Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I plan to stick around
  • 18475 Views
  • 44 replies
  • 0 likes

Resolved! Unauthorized Credit Reporting from Rogers

First to start off sorry about my grammar or spelling, so frustrated, I'm posting this for advice and to make rogers aware, So I have been struggling to open a new account, issues are private as following the community guidelines. I have contacted ro...

SCole by I've been here awhile
  • 5473 Views
  • 12 replies
  • 0 likes

impossible to communicate with Rogers

I have been trying to contact rogers since mid November re my charges.  Every time where put between half an hour to 70 minutes and finally had to disconnect and back to work.  Unfortunately we all have to make a living and spending so much time to c...

Affected Credit Score

I have ported my prepaid services with rogers to postpaid. They said that they need to run a credit check prior activating my account. The credit check operator confirmed that this will have no impact to my credit score. After my credit check went th...

Mehdi20 by I've been around
  • 329 Views
  • 1 replies
  • 0 likes

Resolved! 5g home internet with Nokia router

Hi there I have the Nokia fast tomorrow 5G home Internet plan for 500 GB and the Nokia router. The problem is as I don’t get 5G service. I only get one light on my router and when I’m connected any of my devices are connected via Wi-Fi I can’t even l...

Chrismurray by I've been here awhile
  • 6360 Views
  • 13 replies
  • 0 likes

Loyal customers less important than new subscribers

Well the typical game as the discount period is over, huge increase in price.  Why are new customers offered internet at $50/month vs ~$100 for folks like me who have been with Rogers for >25 years. What is wrong with Rogers treating loyal customers ...

Rogers slipping service

I almost never post about company experiences or leave reviews good or bad because I frankly don’t care enough to do so unless something is so incredible or so abjectly awful that I feel almost a responsibility to do so.Unfortunately for Rogers, it w...

DLan111 by I've been here awhile
  • 331 Views
  • 2 replies
  • 1 likes

Welcome Bonus and New Account Credits Missing

I received an email promo from rogers@e.rogers.com with an exclusive welcome offer of additional $5/month off on top of any current promotions for 24 months when I activated a Rogers infinite plan and limited time offer ends 05/02/2024. I called the ...

Courtesy phones no longer exist?

The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...

holyjay by I've been here awhile
  • 703 Views
  • 2 replies
  • 1 likes

Trying to activate Ignite TV

This has been a very painful process. In the first place I was happy with the legacy service and was being forced to upgrade. Subsequently I had to make several calls as a long standing customer and ran the gamut of agents. The exact price was hard t...

RB34 by I'm here a lot
  • 266 Views
  • 1 replies
  • 0 likes

Rogers keeps billing me after I cancelled my service.

I cancelled all three Rogers service on August 31, and returned all equipment to them on August 28. Rogers continued to bill me for September and October services and emailed me that I owed them over $700 for equipment not returned . I phoned four ti...

Henrychan by I've been around
  • 692 Views
  • 2 replies
  • 0 likes

Roaming Charges

I am outside Canada and remove my Rogers sim card and replaced it with local sim card, but i was still charge $15 per day. Rogers notified me thru email       ***Edited Labels***

Ceasar112 by I've been around
  • 251 Views
  • 1 replies
  • 0 likes

Penalty for cancelation

I am a 79 years old and a loyal customer of Roger’s for many years; due to my limited financial ability to spend in this service I decided to cancel this service: I called Roger’s and explained at length my situation and rationale for cancelation I a...

Lbsscunan by I've been around
  • 288 Views
  • 1 replies
  • 0 likes

MFA Unavailable

Hi there, I made a critical error this morning when I put my grandfathers old desktop through a factory reset (He does not own a cell phone, and uses his computer to keep in touch through e-mail) I thought I had selected the option of maintaining cer...

Rogers changing personal imfo...

Why did you change my legal name and my DOB? This was done internally by Rogers. Why.This week I got a notice of default. How interesting. Does not show on my current invoice or online.Can't get to speak to any responsible person in Rogers. So far 80...

Quinny by I'm here a lot
  • 492 Views
  • 5 replies
  • 0 likes

Urgent Resolution Needed Regarding Billing Issue

I am writing to address a pressing matter regarding my longstanding account with Rogers Communications. I have been a loyal customer for over five years. Throughout this period, I have valued the quality of service and customer experience that Rogers...

irinuts_ by I've been around
  • 241 Views
  • 1 replies
  • 0 likes