1. On December 20th, I could no longer sign on to my Rogers email account - xxxxxxxx@rogers.com. The sign on process would not accept my password. 2. I tried the lost password process with no success. A resulting message stated I had to contact Rogers customer service to receive a replacement password.
2. I phone 1-888-764-3771 and after three levels of proving who I was, was finally passes to Rogers IT Technical Services.
3. The Tech Specialist (Abraham) attempted several approaches to obtaining a replacement password for me, with no success. He opened a and told me I would receive a text message with a solution, within 24 hours.
4. December 22nd - 8:47 p.m., I received a text message referring to a “delay in fixing a Rogers TV problem.” (see message attached).
5. December 22nd !0:12 p.m., I responded with a text message explaining that an TV problem was not my issue, but my inability to have a password to access my email account - xxxxxx@rogers.com.
6. So far, no response.
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I am a travel publishing company and xxxxxxx@rogers.com is our customer service email address. The loss of access to this account is vital (especially at Christmas) and loss of access is costing my company loss of revenue as well as credibility with our readers. I need a solution (password to xxxxxxxx@rogers ASAP. I am filing a “Share a Concern” form to try and resolve this situation but if anybody in the Community can help, I will be eternally grateful. Please note, my community membership uses xxxxxx@rogers for responses. Please use xxxxxxx@rogers.com - this account is working. Dave
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