Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

I cant see my account details on line

Every time I try to log into my Rogers Account it accepts my UN and PW but my page is either blank or reads "cant access details - try again later". This happens every time.  On line chat-bot cant help.  Any suggestions?     ***Edited Labels***

Dob by I've been around
  • 157 Views
  • 1 replies
  • 0 likes

Monthly Data Usage NEVER works

Every time I try to check my monthly internet usage on my Rogers Home Internet, I get the same old error message.  It's been happening for months.     When I ask Rogers, they say its a temporary glitch in their system, but it has been happening for ...

Capture.JPG

I don’t get the WhatsApp code.

Since yesterday, I'm trying to register my number in WhatsApp app, but I don't get the SMS code, I've already tried deleting the application and reinstalling it and still nothing, what else can I do I'm really despairing       ***Edited Labels***

joseluis by I've been around
  • 217 Views
  • 1 replies
  • 0 likes

Cancellation Question - Phone Plans

What is the process to cancel your phone plan early? There are three phones that are on the second billing cycle out of 24. Is there anything else past paying out the cost of the phones that were financed?       ***Edited Labels***

777777777 by I've been around
  • 173 Views
  • 1 replies
  • 0 likes

Resolved! How to stop getting a text message for every voicemail?

Right now if someone calls me and it goes to voicemail I get 3 redundant notifications: 1. Missed call from the phone (this isn't Rogers fault and it makes sense)2. A voicemail indication that is coming from Rogers network (also fine)3. A text messag...

automaton by I plan to stick around
  • 3523 Views
  • 7 replies
  • 3 likes

Terminate TSN Subscription

I need to unsubscribe from TSN. Subscribing was very, very easy. On the TV, I went to a TSN channel, it told me I needed to subscribe in order to watch, I clicked on the Subscribe button and that was that, I was subscribed.    Now, I need to unsubscr...

Eferrier by I plan to stick around
  • 1706 Views
  • 8 replies
  • 4 likes

Cancel My Account

Hi My Name Paul PI need Cancel my Rogers Account for now what to send the phone back to yours so email me  till where mail the phone back have good day       ***Edited Labels***

Poirierp024 by I've been here awhile
  • 151 Views
  • 1 replies
  • 0 likes

Roaming like home?

So I’ve been on vacation for well over 2 weeks now and I turns out that I’ve been charged for roam like home EVERYDAY since I’ve been gone! On my plan it says international texts are unlimited and I have not used data once! How am I supposed to affor...

Aidansamso by I've been around
  • 1294 Views
  • 6 replies
  • 2 likes

Likewize Experience with my stolen phone

My iPhone 15 Pro Max got stolen on Jan 10th and beside the fact that Likewize rejected my claim and they were very rude on the phone, and the representative told me its okay to ahead and cancel my contract, they twice mentioned that the SIM card was ...

Is there an email address to contact support?

There are problems with my account that need fixing.  I tried doing it online but there's noevidence that worked for 2 days.I tried calling the support line and that didn't work - no answer.  I went to the on-line chat thing and it   told me it would...

stuartb by I plan to stick around
  • 2908 Views
  • 12 replies
  • 0 likes

Extra charges

Hello, I bought MyRogers phone number in December 24, 2023. At the time of buying this, I have been told that I can make international calls unlimited basis. The offer that I choose in my account still shows that it has the long-distance call for unl...

Incorrect Charge, Need to be Fixed

Hi, I was charged for an international call I did not make. The number is from Florida and the bill says I called for 8 minutes. I even checked usa 411 and whitepages. I didn't call anybody from Florida, let allow for 8 minutes. I tried text chat + p...

charm1 by I've been around
  • 921 Views
  • 9 replies
  • 0 likes

Advice needed to update 30 day return policy

HiI've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn...

Sofiya by I've been here awhile
  • 168 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge amount

I want to get a new phone. My current phone has 7 months remaining. My remaining financing balance is $529.38 and my Upfront Edge amount is $683.00. Do I have to pay the Upfront Edge amount or just the $529.38. I want to return the device. I'm gettin...

Screenshot 2023-08-08 001924.png

Resolved! Exceptional Customer Service

After emailing the Presidents Office a couple of Days ago, A return email suggested that the Rogers Escalation Team could best suit my needs. After Speaking with Annita today at The Rogers Managers Office who knew exactly what our dilemma was, Was ex...

Ojibwe by I plan to stick around
  • 292 Views
  • 2 replies
  • 6 likes

Price Hike 12.7% for Cell Service

Just got my bill. Price jumped from $55 to $62. I'm a fairly new customer. Switched to Rogers in June because they offered $55 a month for 24 months. Time to switch back at $50 month for same service. Time for the CRTC to do their job.   **Labels Ad...

Gumbey_0-1706287068604.png
Gumbey by I'm here a lot
  • 311 Views
  • 4 replies
  • 1 likes

MMS charges

I’m being billed 31.50 for MMS messages (US Picture &Video) but I can’t see what I’m being billed for on my invoice. How can I see this information so I can reconcile it? The boards say to contact you directly     ***Edited Labels***

RealRexyI by I've been around
  • 218 Views
  • 3 replies
  • 0 likes