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contacting Rogers CS

Today I've been trying to contact a Rogers CS for about seven hrs, from 9 am to 4 pm. to solve a billing problem by phone and online through that AI " live chat" assistant  Ana, who doesn't know anything . I went to the store and was told they don't ...

kfher by I've Been Around
  • 857 Views
  • 9 replies
  • 1 likes

Payment

Tried today to pay at store..told outside on sidewalk thru PA that it would be 25 min wait. I could not wait….then called when got home on 611 line and was told by robot 2 1/2 hrs to 3 1/2 hrs wait. And they suggested a callback which I could not do....

Sparky3 by I've Been Around
  • 189 Views
  • 3 replies
  • 0 likes

Resolved! Whole home PVR service

Outrageous I called rogers today to have the whole Home PVR service added to my TV. I was refused saying the next boxed that I am paying for are not able to handle this . Then came the big sales pitch....she said I need the Ignite system to get the s...

Lensimms by I've Been Around
  • 284 Views
  • 4 replies
  • 0 likes

VERY ANGRY CUSTOMER

In February 2022, i decided to upgrade my iphone with Rogers Communications. A New iphone was sent to me, but on arrival, i realized it was the wrong phone. i called and told them i would return it and if they could send me a new one. At this point i...

ArmitaZ by I've Been Around
  • 241 Views
  • 1 replies
  • 1 likes

Device Upgrade - Feedback

Not very happy with latest interaction: I ordered a Galaxy fold 4 a week ago, I noticed the next day it went to back order status . I contacted an agent and they informed me it would take 2 weeks. I then get an email stating it would be 4 weeks. Sigh...

Debgates by I've Been Here Awhile
  • 140 Views
  • 1 replies
  • 0 likes

Relocation to another city

Hey there,We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?Thanks

Ahmed2023 by I've Been Around
  • 103 Views
  • 1 replies
  • 0 likes

How do I unsubscribe from Rogers promotional emails?

How can I opt-out from Rogers promotional emails (that I never subscribed for) I keep getting for Disney, NEtFlix and AppleMusic. There is no unsubscribe option in the email as well the app or online account profile. Anyone can help?    ***Edited Lab...

isydia by I've Been Around
  • 532 Views
  • 3 replies
  • 0 likes

Worse Experience

Ordered their service online and got a modem shipped out to me. Long story short, I spent a week without internet waiting for the Modem, calling Rogers and just waiting to get same generic answers. Finally I called to cancel my internet service that ...

Mauriz by I've Been Here Awhile
  • 392 Views
  • 8 replies
  • 0 likes

Resolved! WiFi Calling and RCS while Roaming

With data roaming disabled and connected to WiFi and using WiFi Calling (through the phone dialer) trigger a Roam Like Home day charge?Additionally, while connected to WiFi or data via a second local SIM, will RCS messages (in or out) trigger Roam Li...

b-ry by I'm a Reliable Contributor
  • 295 Views
  • 2 replies
  • 0 likes

Inflated monthly bill

My Bill last month, paid on Feb. 22/22 was for $169.49. Today I received a bill due on Mar. 23/22 for $224.94. Nothing on my account has changed. WHY HAS MY MONTHLY BILL INCREASED BY $55,45?       ***Added Labels***

Resolved! Hold times…

I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with ...

Apepe by I've Been Around
  • 641 Views
  • 5 replies
  • 0 likes

Roam Like Home Flaw

We recently travelled out west to Seattle for the holidays and were pre-registered for Roam Like Home. We have seven lines with Rogers. While in Seattle the phone call would not work. We had a emergency to call our travel insurance company in Canada ...

Cricketej by I've Been Here Awhile
  • 189 Views
  • 2 replies
  • 0 likes

Courtesy phones no longer exist?

The website clearly states we supply courtesy phones while yours is being repaired. But when you talk to any Rogers store or worker they say they don't do loaners or courtesy phones. So ppl are expected to buy a new phone or go completely without whi...

holyjay by I've Been Here Awhile
  • 89 Views
  • 1 replies
  • 0 likes

Customer Service - Feedback

Major Service interruptions all through May, June and July 2022. Filed Tickets.  Called. Issue under investigation. Demand compensation for days of no service on Rogers bundle including phone, internet etc...during WFH in pandemic.Rogers tells me the...

Resolved! Financing Promo Credit

I have searched my bill and account high and low to find where it would say when my financing credit will end and still have no idea. I’ve seen on the forum that it can be found in the fine print of your bill but I’ve read every part of it. I realize...

jv97 by I've Been Here Awhile
  • 1199 Views
  • 5 replies
  • 1 likes

Resolved! Missing Down Payment

I am coming to the end of my upfront edge plan and am trying to upgrade my phone. I had a message that I needed to pay 40% down. Anyways… I ordered my phone, made the down payment and then the system glitches.I checked my bank, money came out, order ...

Mgagnon79 by I've Been Around
  • 179 Views
  • 2 replies
  • 1 likes

Resolved! Past invoices

Hello, where can I access my past bills for Rogers.      ***Added Labels***  

CF10 by I've Been Around
  • 143 Views
  • 1 replies
  • 0 likes

Temporary Suspension on Ignite

I've recently tried to temporarily suspend my TV and home phone for 3 months, while keeping my internet active. As you can appreciate in these days of "smart" technology things such as furnace monitoring and security depend on the internet connection...

igcg53 by I've Been Here Awhile
  • 261 Views
  • 3 replies
  • 0 likes

Questions about billing after canceling service

On November 28th, 2022 I canceled my internet service by phone and sent back my device, on December 4th I paid my last bill, but today I received my internet bill about $140 it's higher than before and what is this fee?     ***Edited Labels***

Giftiaa by I've Been Around
  • 165 Views
  • 1 replies
  • 0 likes

Resolved! Tax Exemption/Exempt

How do you get the tax exempt for Rogers? is there a form someone can point me to?   ***EDITED LABELS***

Jand89 by I've Been Around
  • 12386 Views
  • 25 replies
  • 0 likes