I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones. One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...
Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...
I received my new phone and with it two fed ex labels, one I'm assuming is for my old phone return. I'm not sure which to use as there are no explicit instructions. One label is for 'Return centre 1995 North Service rd Oakville' and the other is for ...
I think the fact that we require our phone numbers nowadays to even log into a service, requires that we not get charged $15 a day while traveling. I just wasted 45 minutes of my life on chat with Rogers because the app closed my chat window And coul...
I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...
I cancelled my Nokia FastMile 5G on February 1st, and the device is confirmed to have been received by Rogers by Feb 17. I was charged the remaining balance of the model on Feb 15, which I was told that it will be refunded. I called in multiple tim...
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
Received a $200.47 charge for an unreturned modem this evening, March 16th, via email. -On February 3rd, I cancelled home internet via online chat. I was told that I would receive two emails within 48 hours. One email would contain details regardin...
I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...
Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...
Hi, I recently signed up for internet with Rogers via a sales rep. The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...
I have been a Rogers Wireless customer for many years. I have just switched to Rogers as my provider for Internet and TV. In MyRogers, my accounts are linked. My Wireless bill date is around the first of the month. I just received my first bill f...
Hi everyone, I've been a loyal Fido customer for a long time. On February 25, I received a call from Rogers, offering me a "better plan." I listened to the representative, and she asked for my details. However, when she mentioned that I would need to...
Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if? ***Edited Labels***
@Rogers has completely failed me as a customer. I’ve been trying to resolve an issue that THEIR support team created, and despite escalating my complaint to the CCTS, I have now been left completely in the dark for 4+ business days in a row with no r...
I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now?? **Labels Updated**
The current phone I have is a Save & Return phone. I upgraded the phone 2 days ago via online and today I received my new upgraded phone. A return kit was supposed to be sent to me to return my old Save & Return phone. Currently, I do not have a r...
I have spent 5 hours with Rogers technical support and no one can fix a glitch where I cannot access my offers page, I get an error. They simply say they cannot fix it. It seems to be linked to my account. I have a Rogers Preferred plan, so I want to...
After 30 years with Rogers just switched everything over to Bell. So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...
Rafael rogers customer support representative SUPER HELPFUL: Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak w...
