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Forum Posts

Long Distance Calls/Texts I Didn't Make

I'm on Disability and very careful about my phone usage.  I have NEVER made an international, long-distance call on my cell phone.  But this month's bill indicates that someone texted and called a number in Simi Valley, California and talked for over...

Does Rogers even care about loyal customers?

Does Rogers even care about loyal customers? The answer is straight forward from other posts and customers, "NO". Does upper level management involved with customer service even know what is happening? Answer is "NO". But why??  I am one of thousands...

Loyal96 by I've been here awhile
  • 618 Views
  • 5 replies
  • 0 likes

Resolved! Getting Billed for Cancelled Account

I cancelled my Rogers Internet back in Nov 28th 2022 and I'm getting bills every month for 4 months!   This is frustrating! As I cancelled my Rogers Internet back on Nov 28th, 2022, and then returned the modem within the 30 days that was recommended,...

Customer Service Feedback

The only thing going for you is that you are a monopoly.  It is robbery how you do business and overcharge for lousy service let alone services with "known issues". I have spent hours the last 2 days contacting your organization speaking to a mixture...

tlebuffe by I've been around
  • 725 Views
  • 2 replies
  • 1 likes

Resolved! line suspended before payment date

Rogers suspended my friend's line for non payment before the date of payment !!!  Why ? She also has automatic payment enabled so there is zero reason why they would suspend the line without any heads up.  The irony is that the bill is even higher th...

whysomuch by I've been here awhile
  • 313 Views
  • 1 replies
  • 0 likes

Lawn damage

Last year Rogers came in our neighbourhood and dug up our lawns to rewire their cable. How can i find out if they will be returning to repair our lawns?   *Added Labels*

Kmrs by I've been around
  • 249 Views
  • 1 replies
  • 0 likes

How can I enforce promises made by a field agent?

Hi there,   First my story: At the beginning of March I let myself convince by a Rogers field agent at my door to change Home internet providers. I was promised a reduced monthly fees, a free second month and waived installation fees. He also mention...

mgram by I've been around
  • 323 Views
  • 2 replies
  • 0 likes

SMS for business

Hi,I'm using my number for my business and I was wondering if Rogers have this service.If my client text me with specific word, S/he will get an auto response. Like client send a message (info) and he will get the response immediately.Please check an...

Resolved! Can't Register to MyRogers

Hi, so i just bought a new phone plan and I can't sign up to MyRogers, it says that my emial ain't registered, but i received all the initials emails. Don't know what to do, I can't pay my initial bill so my phone doesn't even work.       ***Edited L...

KekeAg by I've been around
  • 481 Views
  • 1 replies
  • 0 likes

Resolved! Upfront Edge Return issues

Do not end/return/upgrade your Upfront Edge plan on the website. I did. Got the new phone but have received the run around and horrible solution options to return the phone.I’ve spent hours on the phone, going to a store, hours on the phone again, on...

Astriaren by I've been here awhile
  • 4707 Views
  • 21 replies
  • 0 likes

New modem not working

Ordered new ignite TV bundle on March 4, 2024. Modem still not working after over 17 hours on the phone with Roger’s, plus an on site technician. Nobody at Rogers seems to be able to get it working. Green light still flashing. On April 30th, I loose ...

minault by I'm here a lot
  • 1105 Views
  • 4 replies
  • 0 likes

Office of the President - Insurance Claim

I am thoroughly frustrated with Rogers. My insurance claim was rejected with no substantive reason provided. The matter was escalated to John, an advisor at the office of the President. It’s been over a week and I have received no response or calls f...

Seye1 by I've been here awhile
  • 406 Views
  • 2 replies
  • 0 likes

Mobile plan one line didn't get set up?

Hi!I signed up this evening for 4 new phone lines. 3 are with physical SIM cards, and 1 is an esim.My account page shows that the esim is active, but only 2 of the physical SIM cards have been ordered. I have 4 temp phone numbers.The person on the ph...

AlexWang by I've been here awhile
  • 248 Views
  • 1 replies
  • 0 likes

Up Front Edge

After the 2 years can you return a different phone same model   *Added Labels*

Winback Call

I've got a phone call a week ago and on the phone we agreed on a deal. However, because I was driving, I asked them to call me later(we set a day and time). Of course I didn't get a call, I know they're the 3rd party I left a voicemail to them but di...

mezgitm by I've been here awhile
  • 338 Views
  • 3 replies
  • 0 likes

Frustration with pricing

I have been a Rogers customer for all of my adult life (currently in my 50’s).  As our TV boxes are being decommissioned at the end of April I contacted Rogers to discuss our options.  After spending much time on hold and speaking with multiple repre...

Bones834 by I've been here awhile
  • 258 Views
  • 1 replies
  • 0 likes