Account Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

SMS issues

I have been having an ongoing issue with sms on my phone, it is definitely a network issue as I have tried several phones and every one had the same exact issue including a brand new phone. I can send messages to anyone ex. contacts, and non contacts...

Resolved! Roam Like Home triggers

From the FAQ:   What actions trigger the daily charge? The daily charge of $5/day* will be triggered by the first instance of either a voice call (made or received), outgoing text or MMS, or the use of data over the network when roaming in the U.S (l...

nsarine1 by I Plan to Stick Around
  • 13534 Views
  • 52 replies
  • 0 likes

Negative Balance on Account.

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t receive...

Resolved! Service Area Expansion

So, in my hunt for a new house in the Stouffville area (north of Markham) one of my wants is, of course, Rogers service. Now, a good chunk of the area I'm looking in is indeed serviced. But I note that one enclave I was looking at isn't. However, exi...

Sunfox by I Plan to Stick Around
  • 9354 Views
  • 47 replies
  • 1 likes

Rogers account canceled unexpectedly

I had recently called to ASK about moving procedures (not to schedule a move) and the representative I spoke to told me to call back closer to the move date. A few weeks a later, I receive my bill and it has an extra $80, so I called to ask why it wa...

lcousins by I've Been Around
  • 974 Views
  • 4 replies
  • 0 likes

Resolved! How long does Rogers send me my refund

I closed my old account with family plan and opened a new account with Rogers. There is some credit on my old account. A rep said they will send me a cheque. It's been at least a month and I haven't received the cheque. How long does it take typicall...

jclee48431 by I've Been Here Awhile
  • 22011 Views
  • 33 replies
  • 0 likes

Why can't I use a purchased Ignite TV box on my account?

I recently bought  a new xfinity Xi6-T, but Rogers will not activate the box and want me to rent another for $8/month.   The box recognizes Rogers but of course fails activation.   What ever happens to fair play practice? I own 2 old PVR before the u...

egberto by I've Been Around
  • 2693 Views
  • 5 replies
  • 0 likes

Resolved! Account sent to collections, what do I do from here?

Long story short, I was out of a job for nearly a year and was unable to pay my Rogers wireless bill. I got an email from rogers@tcr.ca saying that Roger's had sold my account to total credit recovery, this was a couple months ago. I am now receiving...

nick7799 by I've Been Around
  • 4428 Views
  • 7 replies
  • 0 likes

Resolved! Ignite TV Promo - Amazon Gift Card

HiI changed my plan to and ignite internet and tv bundle back in February and was supposed to receive a $100 amazon gift card as part of the promotion. I have never received this despite having contacted customer service twice and being promised a fo...

Mait1 by I've Been Here Awhile
  • 9487 Views
  • 114 replies
  • 0 likes

Rogers to Phase Out Services

I recieved a letter saying Rogers will phase out cable services and my current TV service will no longer be available. To avoid these impacts move to Rogers ignite.  Is this true?   I don't want ignite!     ***Edited Labels***

mrpete by I Plan to Stick Around
  • 5117 Views
  • 9 replies
  • 0 likes

Please change the structure of the "Billing" Web Page.

When there is a "balance owing" on the account, Rogers puts up a little "payment date" banner, but it obscures the amount owing!!!   Changing the sizing "percentage" within the browser does not help as both the page and the green banner resize togeth...

Billing.png

misrouting digital cable support calls

Rogers is now continually misrouting calls for digital cable support and wasting customers time!!!! The IVR system recognizes phone number associated with the account and yet still routes it to the Ignite TV group. Support calls are now taking more t...

mascf1 by I Plan to Stick Around
  • 393 Views
  • 2 replies
  • 0 likes

Ignite TV Box - Delivery Timelines

Could someone please explain to me how it takes 4 days to deliver an ignite box from don mills and York mills to the Queensway and parklawn? I find this to be the most ridiculous timeline ever.     ***Edited Labels***

carlb by I Plan to Stick Around
  • 831 Views
  • 4 replies
  • 0 likes

Wireless Service Interruption - Credit?

When signing in, I get this pop-up:   Due to the April 19 wireless service interruption, you will see a credit equivalent to 1 day of your wireless service fee on your May bill. Sign in to MyRogers to view your bill and applicable credit.   I was won...

OLDYELLR by I'm a Senior Advisor
  • 1365 Views
  • 7 replies
  • 0 likes

Collection issues

Hi there,  About 5 years ago, while facing financial difficulties I missed my bill payments. Rogers then gave my account to a Collection agency and they called me and I made the payment to them. They then assured me that the payment is confirmed and ...

Notafan3 by I've Been Here Awhile
  • 1051 Views
  • 4 replies
  • 0 likes