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eSIM Temporary number still showing

I ported over 2 lines from Telus to Rogers about 2 months ago. I got 2 eSIMs with temp numbers while the porting was done. Both phones are iPhones.   One phone is fine but the other phone if I go to Settings>Cellular >SIMS - The Rogers eSim is still ...

Gmoney11 by I've been around
  • 9547 Views
  • 9 replies
  • 0 likes

Resolved! Services during suspension period

Hello,I was wondering if I could get info on voluntarily suspension period. I am going to a vacation and I was planning to put a hold on my mobile service during this 1/5 month. I would like to know if I am still able to receive calls and messages du...

Maralsn by I've been around
  • 1069 Views
  • 7 replies
  • 0 likes

Resolved! Save & Return address for returning old phone?

I received my new phone and with it two fed ex labels, one I'm assuming is for my old phone return. I'm not sure which to use as there are no explicit instructions. One label is for 'Return centre 1995 North Service rd Oakville' and the other is for ...

vprov by I've been around
  • 428 Views
  • 1 replies
  • 0 likes

2FA while traveling

I think the fact that we require our phone numbers nowadays to even log into a service, requires that we not get charged $15 a day while traveling. I just wasted 45 minutes of my life on chat with Rogers because the app closed my chat window And coul...

Resolved! Roam Like Home Charge and eSIM

I traveled to US/Mexico for 7days. I turned off date roaming off and used eSIM while I was in Mexico. After I came back to Canada , I received unexpected bills. They charged $15/day for roaming every single day I was there. I followed the eSIM instru...

Littlemom by I've been here awhile
  • 4008 Views
  • 9 replies
  • 1 likes

How long should Rogers refund take?

I cancelled my Nokia FastMile 5G on February 1st, and the device is confirmed to have been received by Rogers by Feb 17.   I was charged the remaining balance of the model on Feb 15, which I was told that it will be refunded. I called in multiple tim...

yicho by I've been around
  • 323 Views
  • 2 replies
  • 0 likes

Live chat kicks me off before I get to speak with someone

The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...

K0TO by I've been here awhile
  • 297 Views
  • 1 replies
  • 0 likes

$200.47 Charge For Modem

Received a $200.47 charge for an unreturned modem this evening, March 16th, via email.   -On February 3rd, I cancelled home internet via online chat. I was told that I would receive two emails within 48 hours. One email would contain details regardin...

WilliamP by I've been here awhile
  • 484 Views
  • 5 replies
  • 0 likes

Rogers Mistakes, Misconduct & Credit Policy

I had a problem with the thermostat supplied by Rogers. Getting it properly replaced, given Rogers’ misconduct and mistakes, was a nightmare. Details below. The credit I received from Rogers was pathetic, completely inappropriate and calculated on a ...

Shoin by I've been here awhile
  • 339 Views
  • 2 replies
  • 0 likes

Cannot view My Business Account

Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...

KostaK by I plan to stick around
  • 971 Views
  • 5 replies
  • 0 likes

Several Account Numbers

Hi,   I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers,...

rsawyerphd by I've been around
  • 2224 Views
  • 4 replies
  • 0 likes

Resolved! Combine accounts on one bill?

I have been a Rogers Wireless customer for many years.  I have just switched to Rogers as my provider for Internet and TV.   In MyRogers, my accounts are linked. My Wireless bill date is around the first of the month.  I just received my first bill f...

ramarian by I've been here awhile
  • 844 Views
  • 3 replies
  • 0 likes

Charged for Rogers Service I Never Used!

Hi everyone, I've been a loyal Fido customer for a long time. On February 25, I received a call from Rogers, offering me a "better plan." I listened to the representative, and she asked for my details. However, when she mentioned that I would need to...

Returning Equipment

Does anyone know how to return equipment if they haven’t sent you the waybill?Ive been bouncing around their chat room and no one is helping. Why is it so difficult to return equipment if?       ***Edited Labels***

Koshlaker by I've been around
  • 353 Views
  • 2 replies
  • 0 likes

Frustrated beyond belief

@Rogers has completely failed me as a customer. I’ve been trying to resolve an issue that THEIR support team created, and despite escalating my complaint to the CCTS, I have now been left completely in the dark for 4+ business days in a row with no r...

Rogers Upfront Edge Return Kit

I had upgraded for new device on 3rd of march it is 13th march today. I didn’t receive my return kit yet. What should I do now??   **Labels Updated**    

Ozair03 by I've been around
  • 244 Views
  • 1 replies
  • 0 likes

Return Kit

The current phone I have is a Save & Return phone.  I upgraded the phone 2 days ago via online and today I received my new upgraded phone.  A return kit was supposed to be sent to me to return my old Save & Return phone.  Currently, I do not have a r...

sonarwave by I've been here awhile
  • 311 Views
  • 1 replies
  • 0 likes

Cannot Views Offers

I have spent 5 hours with Rogers technical support and no one can fix a glitch where I cannot access my offers page, I get an error. They simply say they cannot fix it. It seems to be linked to my account. I have a Rogers Preferred plan, so I want to...

NEVER USE ROGERS- WORST CUSTOMER SERVICE EVER!!

After 30 years with Rogers just switched everything over to Bell.    So sick of waiting an hour to speak to someone in customer service, sick of my bills always being wrong, sick of trying to use the stupid Anna and getting disconnected, sick of bein...

Johndrftzz by I plan to stick around
  • 325 Views
  • 2 replies
  • 1 likes

Resolved! Compliments - Customer Service

Rafael rogers customer support representative SUPER HELPFUL:   Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak w...