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Validation process when porting out

I tried activating my Roger’s number which I ported to a different network. I provided all documents for validation and they are still requesting for my bank statements. Why is that and is there no other option for the validation other than the bank ...

Dean8 by I've been around
  • 307 Views
  • 1 replies
  • 0 likes

In-store Customer Service?

I suggest Roger’s revisit customer service training. I visited a Roger’s store to clarify info received by sales call from Roger’s. I would like move more services to Roger’s but the sales associates I experienced either lied or were not interested i...

Kookla123 by I've been here awhile
  • 417 Views
  • 2 replies
  • 0 likes

Protection plan and Rogers

I Bought Iphone with a protection plan from rogers. Then my phone was lost and i contaced rogers.Then they asked me to contact the Likewize( which was not disclosed to me earlier that my protection plan is from likewize and terms and conditions with ...

Mann0049 by I've been around
  • 254 Views
  • 1 replies
  • 0 likes

Adding POA?

How do I have myself added to someone’s account who I have POA for?   *Added Labels*

Brianmf05 by I've been here awhile
  • 554 Views
  • 5 replies
  • 0 likes

Customer Retention - Ignite Legacy vs Ignite

Trying to type this up in a calm fashion as I don't want to appear overly angry or disappointed with Rogers, as I usually am. Outside of the many issues I've had over the years, recent interactions with Rogers has not been uniform. Just spent last fe...

kstah by I plan to stick around
  • 2630 Views
  • 4 replies
  • 1 likes

Save and Return Process is Broken

I cannot believe how ridiculous the Save and Return Process is. I went through the process on the web site as the locations nearby did not have the phone I wanted. During the process it said I would receive a Return kit. Said Return kit was never sen...

Billfisto by I've been here awhile
  • 632 Views
  • 3 replies
  • 0 likes

Unable to Set Up Cellular Service for Apple Watch

It kept giving me error and would not move forward. Call the store and tech support but been kicked back forth between them. So frustrating. Everytime call ing tech support line, it took me an hour to be connected. Never thought. This can be so compl...

IamWind by I've been here awhile
  • 295 Views
  • 1 replies
  • 0 likes

Roaming charges rip off and rude staff

So I’ve been with Rogers cellular for a number of years on and off and for internet and TV for at least 15 years. Ever since they implemented this stupid roam like home feature it’s been a disaster. I cannot completely turn off my phone when I am abr...

Anastasiya by I've been around
  • 7588 Views
  • 20 replies
  • 8 likes

Resolved! 5g home internet with Nokia router

Hi there I have the Nokia fast tomorrow 5G home Internet plan for 500 GB and the Nokia router. The problem is as I don’t get 5G service. I only get one light on my router and when I’m connected any of my devices are connected via Wi-Fi I can’t even l...

Chrismurray by I've been here awhile
  • 14740 Views
  • 26 replies
  • 0 likes

Home Internet Billing

I was given a price to be retained for a 2 year period in January.  They charged me double that to my credit card.  I called back after 2 months, and was told it would be rectified.  2 months go by, still charging double.  Call back, and they are sor...

Gmortens by I've been around
  • 312 Views
  • 1 replies
  • 0 likes

Resolved! Unhappy with Likewize's Support

Hi all, dont know if this is the right place to post this question or not, but I really need help. I have premium device protection from likewize and I lost my phone about a week back. I put in a request for lost phone but my claim was denied. From t...

priyanaidu by I've been around
  • 13512 Views
  • 26 replies
  • 5 likes

Being charged for a line never approved or used

It is impossible to reach Rogers customer care ( looks like by design) . Even you do you get circular answers even from live agents . I have been struggling to resolve an issue where I am being charged of a line I have never used . I was assured my i...

Upfront phone broken

I got a new Samsung 24 through the upfront upgrade program approximately 3 months ago. Over the weekend my phone got smashed, I can still turn it on and charge it but the front screen has dark spots and a huge smash spot. I know that I cannot return ...

GiGi71 by I've been around
  • 256 Views
  • 1 replies
  • 0 likes

Offers

I was on the phone with rogers trying to get an offer i saw on the website and the customer service was unable to add it as apperantly they do not see the offer. I asked to speak to loyalty or escalations and was told the loyalty department doesn't e...

aashnaohri by I've been here awhile
  • 463 Views
  • 3 replies
  • 0 likes

Claim through Likewize

I am very unhappy with the services rogers have provided me with. I have been a customers for years and recently lost my phone on 26 July 2024 and submitted a claim on 27th.  I have paid $18.99 plus tax for years for my device protection plan and als...

Not helping me with my lost phone

I have lost my phone on 21 august 2024 then i contacted likewize support team but they didn't help me instead they are rejecting my service request. I have been paying them $24.85/ month past one year by trusting them that they will help me in terms ...

Untrustful by I've been here awhile
  • 485 Views
  • 3 replies
  • 0 likes

Understanding billing and roaming

Hi, I am temporarily moving back to my home country for few months and I wont be using any services for the number I have with rogers except that I would like to keep this number since its registered everywhere in Canada especially banks. Whats the c...

pujarawal by I've been here awhile
  • 283 Views
  • 1 replies
  • 0 likes

Infinite Premium plan

What is the difference between the “Unlimited Canada Wide Calling” option and the “Calling texting and data within Canada, U.S. and Mexico”. Is the latter unlimited calling, data as well?   ***ADDED LABELS***

lgsflier by I've been around
  • 267 Views
  • 1 replies
  • 0 likes

Resolved! Ignite TV price increase

I just saw a message on my account that says my ignite tv bundle will increase by $8 in January. I just signed up for this plan a month ago and agreed to a 2 year term at that price how can they just raise the cost like that? Literally locked me in a...

KriHar by I've been here awhile
  • 5485 Views
  • 13 replies
  • 2 likes